How to Report Errors or Problems in TrueConf for Android Application

Alina Krukova
May 27, 2019
Alina Krukova

We are always ready to assist you if there are any issues with your TrueConf for Android application, i.e. you experience problems with video or sound. To report an error, you should record and submit logs. Logs are automatically generated app operation reports.

How to record logs?

1. Go to the Settings menu in your TrueConf application.

2. Scroll down to the Advanced Mode section, click on the More button and enter System Log.

3. Press Start to begin log recording.

4. Try to reproduce the error you have encountered or just continue using the application until the error occurs.

5. When the error occurs again stop log recording (in the same Settings section) and email it to us. You can add a description of the problems that you came across.



Still have questions? Please contact our support team directly via online chat.

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