Video Kiosk — TrueConf Kiosk

  • Customer service automatization and staff cost reduction.
  • Maintaining eye contact with the customers.
  • Customer requests easily forwarded to the most qualified experts regardless of their location.
  • Serviced office space reduced and leasings costs saved.
  • Reduction of the average waiting time during busy hours.
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Version 3.0 (26.43 MB)

TrueConf Kiosk is ready-to-use software for customer service applications and call center integration that brings improved customer care and allows white-labeling opportunities to suit your company’s needs. TrueConf Kiosk source code is free to use, modify and distribute.

TrueConf video kiosk is installed on a Windows PC connected to a USB webcam, speakerphone, or handset to facilitate communication with customers. You are free to choose any hardware vendor you want, while we optimize TrueConf software for each particular case.

Note: to start using TrueConf Kiosk, you need to install and set up TrueConf Server. Please read our tutorial.

Istanbul New Airport

Istanbul New Airport

The greatest thing about TrueConf is that it worked perfectly right off-the-shelf. Their products proved both reliable and user-friendly.

Mehmet Berk, Sales Marketing and Operations Director at Cizgi, interactive kiosk system provider

TrueConf Video Kiosk Benefits

Public Conferences and Webinars Video call from operator to customer Up to 1080p video quality dynamically adapting to communication channel
Set your company’s logo Set your company’s logo Your logo will be displayed at the top of the video kiosk screen
Set promotional video Set promotional video Promo video in AVI (Xvid) format will be played on the video kiosk screen in standby mode
Easy customization Easy customization Customize “Call” and “End Call” buttons and select the image that will be displayed on the screen when authorizing and connecting to TrueConf Server
Set virtual background Set virtual background This feature is based on ChromaKey technology and allows you to select image of their choice to replace the real background during video calls and conferences
Calls Video calls forwarded and transcoded into SIP format We automatically transcode the call for your contact center solution
Save Calls and conferences recorded on the server All calls are automatically recorded in the highest quality. Recording format is convenient for post processing and transcribing
Collaboration Operator’s video replaced with content An operator can use this option to capture desktop or particular window on his/her PC (e.g. to show car design or account status to the customer)
Queue Call queue management We will automatically forward the call to the first available operator provided they are available in TrueConf client application
Support Dedicated customer support line For the customers using TrueConf SDK and API we provide a beneficial support pack for troubleshooting during pilot project developing
GitHub Open source The TrueConf Kiosk source code is free to use, modify and distribute. The application is available on GitHub as an open-source project for Visual Studio and Delphi.

TrueConf SDK for Video Kiosks: Additional Opportunities

With the help of TrueConf SDK, our software developer toolkit, you can expand TrueConf Kiosk functionality by adding extra features into the app according to your requirements.

Use TrueConf SDK to create custom solutions not only for video kiosks and contact centers, but also for telemedicine or distance education systems and Windows, Android or iOS-based apps. With our developer toolkit, you can integrate video conferencing into any existing application or create a completely new solution with additional white labeling opportunities.

TrueConf API User-friendly libraries for custom interactive interfaces We provide full SDK pack including documentation, GitHub use cases and YouTube demos, which are of particular interest for developers
Public Conferences and Webinars Invite more operators into your video call After you’ve added more than two operators, the video call turns into a conference with several participants on the podium
Printer Operator’s content printed via video kiosk Operator runs Trueconf Virtual Printer that automatically sends documents to print directly to the kiosk
Trueconf Virtual Printer operation scheme
Video-Enabled Customer Service

Video-Enabled Customer Service

Provide real-time support and customer service to customers anywhere in the world. Clients can easily initiate a video session with your manager in one click, while the smart queuing mechanism takes care of everything else, reducing lines and customers’ waiting time. Sales reps can use visual cues when dealing with clients, maintaining a high standard of customer service.


Reliable Video Conferencing Infrastructure

Video kiosk technology is powered by TrueConf Server, which also provides full integration with third-party hardware systems. TrueConf Server is one of the most popular video conferencing solution in Eastern Europe.

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Contactless Communication for Frontline Workers

Conference Sessions Recording

To avoid disputes and boost quality service, the system automatically records all video calls.

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Contactless Communication for Frontline Workers

Contactless Communication for Frontline Workers

The special version of TrueConf Kiosk is designed to ensure a safe working environment in healthcare facilities and prevent the spread of viral infection within hospital areas. This self-service system is equipped with RFID & NFC access control to enable contactless communication between frontline workers in the infectious disease department and medical staff in “green” zones to achieve safe collaboration and effective healthcare delivery under epidemiological constraints.

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Integration with Existing Contact Centers via SIP Protocol

We automatically transcode calls from the kiosk into SIP protocol with support for video, providing transparent integration with third-party software run by contact centers. There is no need for operators to install client applications or take additional trainings.

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Video Kiosk Document Camera

Document Camera Integration

Incorporate a document camera into your video kiosk or VTM and enable customers to display bills, legal agreements or any other real-time images to remote call agents. With TrueConf Kiosk, support agents can switch between a customer’s web camera and a document camera to view necessary documents and provide timely assistance. Every document displayed by a client will be available for further review since all video calls will be safely stored on the server.

TrueConf Video Kiosk in Use

Video Kiosk Software

Useful Integration Tools

TrueConf provides wide range of API and SDK toolkits that can be used to easily integrate video conferencing services into existing desktop or mobile applications or new solutions, such as video kiosks.

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TrueConf Kiosk Settings

TrueConf Kiosk Settings Window 1
TrueConf Kiosk Settings Window 2
TrueConf Kiosk Settings Window 3
TrueConf Kiosk Settings Window 4
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Version 3.0 (26.43 MB)

Chat with manager