TrueConf video kiosk is an all-in-one solution designed to bring improved customer service. TrueConf offers specialized software that can be easily integrated into existing hardware systems, e.g. ATMs. Video kiosk can also be installed as a separate terminal or a video panel.
TrueConf video kiosk is based on a Windows PC connected to a USB webcam, speakerphone, or handset to facilitate communication with customers. You are free to choose any hardware vendor you want, while we optimize TrueConf software for each particular case.
 | Video call from operator to customer | Up to 1080p video quality dynamically adapting to communication channel |
 | Invite more operators into your video call | After you’ve added more than two operators, the video call turns into a conference with several participants on the podium |
 | Video calls forwarded and transcoded into SIP format | We automatically transcode the call for your contact center solution |
 | Calls and conferences recorded on the server | All calls are automatically recorded in the highest quality. Recording format is convenient for post processing and transcribing |
 | Operator’s video replaced with content | An operator can use this option to capture desktop or particular window on his/her PC (e.g. to show car design or account status to the customer) |
 | Call queue management | We will automatically forward the call to the first available operator provided they are available in TrueConf client application |
 | Operator’s content printed via video kiosk | Operator runs TrueConf virtual printer that automatically sends documents to print directly to the kiosk |
 | User-friendly libraries for custom interactive interfaces | We provide full SDK pack including documentation, GitHub use cases and YouTube demos, which are of particular interest for developers |
 | Dedicated customer support line | For the customers using TrueConf SDK and API we provide a beneficial support pack for troubleshooting during pilot project developing |
Video kiosk technology is powered by TrueConf Server, which also provides full integration with third-party hardware systems. TrueConf Server is one of the most popular video conferencing solution in Eastern Europe.
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To avoid disputes and boost quality service, the system automatically records all video calls.
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We automatically transcode calls from the kiosk into SIP protocol with support for video, providing transparent integration with third-party software run by contact centers. There is no need for operators to install client applications or take additional trainings.
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With this application, operators can easily issue work orders, bills, tickets, receipts or any other documents and promptly send them to print right to the video kiosk. The customers can easily access the documents without leaving the kiosk.
TrueConf provides wide range of API and SDK toolkits that can be used to easily integrate video conferencing services into existing desktop or mobile applications or new solutions, such as video kiosks.
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