Privacy Policy

Effective Date: May 25, 2018.

This Privacy Policy explains how TrueConf LLC uses and protects any information that you give us. This Privacy Statement applies to TrueConf website (trueconf.com), video calling service website (trueconf.me), regional websites including, but not limited to trueconf.ru, trueconf.eu, etc. and describes how we handle personal information and the choices available to you regarding collection, use, access of your personal information.

WHAT INFORMATION DO WE COLLECT?

Information you provide to us. When you sign up for and use our services, chat with technical support or sales team, send us an email, request a demo or a free trial, post on our blog, or communicate with us in any way, you are deliberately giving us information that we collect. That information may include your name, email address, address, phone number, IP address, etc. By giving us this information, you consent to this information being collected, used and processed as described in our Terms of Use and in this Privacy Policy.

Information we collect automatically. When you browse our websites, we may collect information about your visit to our websites, your usage of the Services, and your web browsing. That information may include your IP address, your operating system, your browser, language, device, and other information. We may collect this information as a part of log files as well as through the use of cookies or other tracking technologies. Our use of cookies is described below.

Cookies and tracking. We use cookies to allow us to understand what areas of the site are of interest to you so we can better serve and provide you with tailored information from the site.

The type of information cookies collect can include: your device’s IP address, browser and device type you are using, how long you stay on the website, which pages you visit, and unique strings which helps us identify and continue your browser session. To learn more about how to control your cookie settings and how we use cookies and tracking technologies on our websites, please refer to our Cookie Policy.

HOW DO WE USE THE INFORMATION WE COLLECT?

Providing requested products and services. Your email address is used to provide you with the products or services (send license keys, download links, activation tutorials, inform about product expiration, security updates and billing details). The information given in these emails is crucial for activating and use of the products and services you signed up for. Such emails do not contain any marketing or promotional information and are solely used to deliver the product or service to the end user or customer. You may not be able to use some of our products and services if you decline collection of your email address.

Sales activities. We use your name, phone number and email address to communicate with you about TrueConf’s products and services, provide pre-sale and deployment assistance, and process orders.

Marketing activities. We use your email address to deliver a newsletter about new product’s versions or services, events we participate in your country or city, case studies, special offers, terms of use updates, and other company-related information which we believe is important. To start receiving a newsletter you have to manually and explicitly opt-in by clicking a confirmation link in a welcome email, which we send when you submit product download forms on our website. You can unsubscribe from our newsletter at any moment by clicking unsubscribe link in every newsletter we send to you or by contacting us directly at privacy@trueconf.com.

Customer support. Your name, email address and phone number is also used to provide technical support for products and services, send responses to tickets you create and call you when products issues require our immediate attention.

Quality assurance. Our client applications automatically collect anonymous information about your endpoint (application version, device hardware specifications and network performance statistics) to enhance our products and services quality. We use this information to optimize and provide compatibility of our solutions with specific devices and networks you are using. Our software may also download and install some updates with your permission.

Web data analytics. TrueConf collects statistical and analytical data in connection with the operation and performance of our websites, services, marketing and sales activities. The information we collect is used to evaluate the performance of our websites and services, as well as to better understand the needs of our customers and users.

WHO DO WE SHARE IT WITH?

TrueConf may share your information as follows:

  • TrueConf’s subsidiaries in accordance with our business purposes.
  • TrueConf’s channel partners, under appropriate non-disclosure and data security obligations for purposes of reselling of our products or services. You can find the list of TrueConf partners here.
  • Service Providers. We may share your information with our third-party service providers, who help us provide and support our products and services, e.g. email marketing services, tracking services, payment processors, etc. These third-party service providers enter into a contract that requires them to use your personal information only for the provision of services to us and in a manner that is consistent with this policy.
  • We will disclose information when we believe such action is necessary or desirable to respond to legal process or government demands or requests, to protect lives or property rights, to maintain the security of our products or services, or to help defend ourselves against any claims or allegations.

HOW DO WE PROTECT YOUR INFORMATION?

We always execute the following rules in order to safeguard and protect the personal information you provide:

  • Encrypt all data transferred between your web browser and our web server. We utilize TLS.
  • Require authentication before signing in into your personal area on our websites.
  • Store all personal data in encrypted form.

However, the Internet is not a 100% secure environment and despite our safeguards we cannot guarantee the full security of your information. While using Internet-connected services, you are responsible for maintaining the secrecy of your unique accounts and personal data and for controlling access to communications services.

WHERE IS INFORMATION WE COLLECT STORED?

Electronic information collected by TrueConf’s website for European users (trueconf.com) is kept on the servers that are owned and operated by TrueConf LLC. These servers are located in Germany. We do not transfer your personal information outside the European Economic Area ("EEA").

HOW LONG DO WE KEEP YOUR INFORMATION?

To store personal data about you we need your consent to store it. For personal data related to your specific use of our products and services our stated policy is to retain that data for 2 years. We may also store your name, phone and email address for a longer period of time if we need to maintain effective business relations with you.

ACCESS AND CONTROL OF PERSONAL DATA

You have the right to access the information we have about you at any time. As well as to request us to delete, modify, or export the personal data we store about you.

  • Transactional emails containing your license or billing information do not have an unsubscribe link by default, since it will not be possible to keep providing you with our services. Please contact us directly at privacy@trueconf.com if you want to opt-out from such emails.
  • TrueConf newsletters contain an unsubscribe link, so that you always can use this link to opt-out from our newsletter.
  • We strive to keep your information accurate, current, and complete. For accessing, modifying, exporting or deleting your personal information please submit your request via email to privacy@trueconf.com. We normally respond to requests within 5 business days.
  • If you have created a TrueConf Online account and would like to delete it, please send an email to privacy@trueconf.com.
  • You can always manage, enable or disable cookies in your browser. To delete your cookies, please refer to your browser documentation.

If you experience a violation of the regulations, you may submit a written request to the Data Protection Directive’s postal address: 2A Jordanowska Street Warsaw, 04-204 Poland.