When trying to launch TrueConf Server and TrueConf Server Freevideo conferencing server, you may find out that once the launch process is over, it switches to the following status:
stopped, registered.
This article describes what might cause this problem.
Table of Contents
What to Do When Your Registered Server Stops?
In this situation, the first thing you should do is to check the server log. To access it, open the TrueConf Server control panel and proceed to System → Server Log the upper right corner of the screen.
Most likely, TrueConf Server has stopped since the log contains the following line:
01/01/2000 10:00:00|0| 096c| UNKNOWN| CHECK CERT: HW key is failed!
What is HW Key and How to Fix It?
A HW key (hardware key) is a checksum of your computer or virtual machine configuration. If you change this configuration, (for example, the information about the CPU or SSD/HDD size is changed or the operating system is either reinstalled or updated) your hardware key may “break” and, as a result, TrueConf Server will stop and won’t launch.
It can also happen when you update your TrueConf Server instance to the latest major version (i.e. the first two digits of the version number updated, e.g. from 4.7 to 5.0).
In this case, the server is stopped by security service to avoid unauthorized use of its copy.
TrueConf technical support will fix your hardware key for free. To that end, you should submit a ticket and tell us your server ID. Once our technical support fixes the hardware key, please re-register the server.
To prevent the hardware key from breaking on a physical or virtual machine, “freeze” the following parameters for this computer:
- CPU model (please note that the number of virtual cores (vCPU) does not affect the license)
- Storage size (SSD or HDD)
- OS.
To select a computer that will suit your needs, check out the system requirements table and the article with examples of typical configurations.
