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How Outlook users can install TrueConf add-on

Since its introduction in 1965 and until now email has always been a critical tool of corporate communication. Microsoft Outlook is often selected as a mail application to be used in business settings. Due to this reason, TrueConf developed an add-on which enables users to create video conferences when scheduling an event in the calendar.

There are desktop and web-based versions of this add-on. They differ in terms of their features, UI, and installation method. The desktop version offers more features and unlike the web version, it allows users to:

  • Create a conference with any launch mode while the web version enables users to create only virtual rooms.
  • Create conferences with waiting rooms.

To work with any of these add-ons, you will need:

  • Personal or corporate-based Outlook user account.
  • Account on TrueConf Server (TrueConf Online cloud service is not supported).

This add-on is compatible with Outlook 2016 (or above) and with the web version of Outlook 365.

In this article, we will describe all possible ways of installing both versions of the TrueConf add-on.

To learn more about the use of this add-on, read the article in our knowledge base.

Desktop version installation

If you are having some problems when using this add-on, please install the following software on your system:

If these steps do not help you, please contact our technical support.

The desktop version of the TrueConf add-on is distributed as an MSI installer. Download it and run on your computer:

Download x32

Download x64

The desktop version cannot be installed on the side of Microsoft Exchange for all its clients. However, since it is distributed as an MSI package, it can be installed on all machines in your corporate domain with the help of group policies. To learn more about this installation method, read the article in our knowledge base where the TrueConf client application is taken as an example.

After installation, you will be able to find the TrueConf section on the Home tab of the Outlook control panel. This section will include buttons that will enable you to create a conference, sign in to your account and view information about the add-on.

How Outlook users can install TrueConf add-on 1

If you need to delete the add-on, run its installer, click on the Next button and then select the Remove option.

How Outlook users can install TrueConf add-on 2

Installing the web version of the add-on

There are two ways of installing the web version of the TrueConf add-on: from Microsoft Office Store or via a URL address. In both cases the installation may differ depending on the type of your Outlook account which can be either private or corporate.

Installation from Microsoft Office Store with a private Outlook account

  1. In the application main menu, click on the Get Add-ins button.

    How Outlook users can install TrueConf add-on 3

  2. You will see the add-in control panel. Enter trueconf in the search field and then select TrueConf for Outlook in the list of search results.

    How Outlook users can install TrueConf add-on 4

  3. Click on the Add button in the opened window that provides information about the add-in.

    How Outlook users can install TrueConf add-on 5

  4. After successful installation, information about the add-in will be displayed in the list of your add-ins.

    How Outlook users can install TrueConf add-on 6

Installation via a URL with a private Outlook account

  1. Click on the Get Add-ins button in the application main menu.

    How Outlook users can install TrueConf add-on 3

  2. You will see the control panel with your add-ins. Select My add-ins.

    How Outlook users can install TrueConf add-on 8

  3. In the lower part of the window, click Add a custom add-in and select Add from URL in the drop-down list.

    How Outlook users can install TrueConf add-on 9

  4. You will see a pop-up window where you will be able to enter the URL address. Enter this link https://plugins.trueconf.com/outlook/manifest.xml in the input field and click OK.

    How Outlook users can install TrueConf add-on 10

  5. There will be a dialogue window requesting you to confirm the installation. Click the Install button.

    How Outlook users can install TrueConf add-on 11

  6. After successful installation, the information about the add-in will be displayed in the control panel.

    How Outlook users can install TrueConf add-on 12

Installation from Microsoft Office Store with a corporate Outlook account

  1. Go to the File tab.

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  2. Next, click on the Manage Add-ins button.

    How Outlook users can install TrueConf add-on 14

  3. The web version of your Outlook mail will open. When login information is requested, sign in with your account.
  4. You will see the control panel where the list of your add-ins is displayed. If the TrueConf add-in is successfully installed, you will see information about it in this list (check the screenshot below).

    How Outlook users can install TrueConf add-on 15

  5. If the add-in is not included in this list, you will need to install it. To do it, click on the How Outlook users can install TrueConf add-on 16 button and select Add from the Office Store in the drop-down list.

    How Outlook users can install TrueConf add-on 17

  6. The web version of Microsoft Office Store will be opened. Enter trueconf in the search field and select TrueConf for Outlook in the list of search results.

    How Outlook users can install TrueConf add-on 18

  7. Click on the Get it now button on the new page providing information about the add-in.

    How Outlook users can install TrueConf add-on 19

  8. Sign in to your Microsoft account when the authorization pop-up is displayed.

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  9. If you are installing an add-in for the first time, you will see the form where you will need to provide personal information (the name and country fields are required). When the form is filled, click on the Get it now button.

    How Outlook users can install TrueConf add-on 21

  10. Then, the Outlook account control panel will be opened. Click Install in the Add an add-in from the Office Store section.

    How Outlook users can install TrueConf add-on 22

  11. The add-in will be installed and information about it will be displayed in the list of your add-ins.

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Installation via a URL with a corporate Outlook account

  1. Take the steps 1-4 from the previous subsection.
  2. If the add-in is not included in this list, you will need to install it. To do it, click on the How Outlook users can install TrueConf add-on 16 button and select Add from URL in the drop-down list.

    How Outlook users can install TrueConf add-on 25

  3. You will see the panel where the add-in can be installed. Enter this URL address https://plugins.trueconf.com/outlook/manifest.xml in the input field and click Next.

    How Outlook users can install TrueConf add-on 26

  4. Click Install to confirm the installation.

    How Outlook users can install TrueConf add-on 27

  5. Then, the TrueConf add-in will be installed. Click OK to exit the installation panel.

    How Outlook users can install TrueConf add-on 28


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