Knowledge Base

We’ve collected most frequently asked questions from our users and system administrators on this page. If you can’t find a question which address your issue or problem don’t worry, just open a live chat widget on this page to get instant support.

TrueConf Server Deployment

Do I need a powerful server?
How to install TrueConf Server Free in 15 minutes?
How to deploy TrueConf Server on AWS
TrueConf Server start-up troubleshooting
Can you install TrueConf Server on a PC with a web server installed?
How to move TrueConf Server to another PC?

Configuring Virtual Machine for TrueConf Server

How to configure Hyper-V on Windows Server 2012 R2?
How to configure KVM Hypervisor on Ubuntu Server?
How to configure Xen hypervisor on Ubuntu Server 14.4.05?

 H.323 / SIP Interoperability

How to register TrueConf Server on the external H.323 gatekeeper
How to call H.323 endpoint from TrueConf?
How to call Polycom SIP endpoint from TrueConf?
How to enable multipoint support on a Polycom HDX Series 6000/7000/8000/9000 endpoints?
How to connect speakerphone to the TrueConf Server
Why do I have sound problems when using the G722.1C audio codec?
How to set up telephony on the example of TrueConf Server and Asterisk integration?
How to join conferences and call TrueConf users from a regular phone?
How to register SIP endpoint on TrueConf Server?
How to change video layout displayed on H.323 / SIP devices during a video conference?
How to share content via BFCP and H.239 in TrueConf Server?
How to Integrate TrueConf Server and Cisco Unified Communication Manager via SIP

 Active Directory / LDAP Integration

How to add several groups from Active Directory/LDAP to TrueConf Server
How to setup user data synchronization between TrueConf Server and Active Directory?

 Video Conference Streaming

Setting up TrueConf RTSP streaming with Wowza Streaming Cloud
How to stream your video conferences on Facebook
How to stream TrueConf video conferences on YouTube
How to stream TrueConf video conferences via CDNvideo?

Third-party Services Integration

How to make a call from a website using Visicall?
TrueConf Server integration with Slack
Protocol «trueconf:» designed to interact with TrueConf Client Applications
How to Connect TrueConf and Skype for Business Users

 Usage of TrueConf Server API

Embedding TrueConf video conferencing into your website
How to use TrueConf API to make video calls from the website

TrueConf Server Configuration

How to backup / restore TrueConf Server settings
How to renew TrueConf Server Free license?
How to configure TrueConf Directory?
How to set automatic TrueConf for Windows updates via TrueConf Server?
How to fix «CHECK CERT: HW key is failed!» error?

TrueConf Server Administration

Why do you need UDP Multicast in video conferences
Which ports does TrueConf Server use
How to control the TrueConf Server out of network
How to connect external users
How to schedule a video conference on the server side of TrueConf Server
Reports on previous conferences
How to play video conference records on the server?
TrueConf Server: where to look for client applications
Where to get MSI Installer of TrueConf client application to distribute in Active Directory?
TrueConf Server: group policies
How can a host rejoin a conference
How to connect users from different TrueConf Server instances
How to host a webinar using TrueConf Server?
How to register TrueConf Server offline?
How to update client apps on TrueConf Server?
How to send emails with TrueConf Server

Desktop Client Applications

Do all participants need to install TrueConf client application to communicate?
Managing address book in TrueConf client applications
Can the users within the local network communicate with the users connected via the Internet?
How to invite your colleagues into the conference?
How to join TrueConf video conferences?
Simple guide to 4K video conferencing
Chat file transfer: new feature available
How to make a video call on Linux
How to use desktop sharing during a conference
How to use slide show during a conference in client application for Windows, OS X and Linux
How to record a video conference and content
How to make a telephone call from the client application
How to install TrueConf for Linux
Symmetric group conference with TrueConf for OS X
How to make a video call on OS X
How to take polls during video conferences in TrueConf for Windows 7.3.0?
Launch TrueConf client applications via command line parameters
How to fix OpenGL error in TrueConf for Windows?
How to connect to RTSP sources (IP cameras) during TrueConf conferences
How conference participants are placed on the screen and how to change their order
How to divide conference participants into speakers and attendees
How to broadcast additional content, files and messages together with the video
How to schedule a conference in TrueConf for Windows
Conference moderators
The ultimate guide to conference modes
PTZ camera remote control
What is a role-based conference (virtual meeting)?
How to conduct a video lecture using TrueConf
How to organize a role-based conference on TrueConf for OS X
Common questions about TrueConf client applications

Mobile Client Applications

How to install TrueConf client app on iOS 8 and below
How to make video calls on Android?
How to make a video call from iOS devices (iPhone, iPad)
Screen and content sharing in TrueConf for Android application
How to make calls to SIP/H.323 endpoints from TrueConf for Android app?
How to make calls to SIP/H.323 endpoints from TrueConf for iOS app?
Video call from iPhone to Android
TrueConf for Android: how to record logs
How to add and delete contacts in TrueConf for Android
How to disable microphone in TrueConf for Android
Content sharing in TrueConf for Android and TrueConf for iOS
Group video conferencing on Android
How to add a new contact in TrueConf for iOS?
Virtual meeting in TrueConf mobile applications
How to organize a role-based conference on TrueConf for Android
Group video conferences on iPhone and iPad with TrueConf
TrueConf video meetings on on iPhone and iPad
How to become a beta tester for TrueConf for Android

Web Conferencing 

How to create WebRTC conference?
How to configure HTTPS in TrueConf 

 Video and Audio Quality Issues

How to setup audio?
How to setup video?
How to remove background noise in conferences on Windows
Quality of video in TrueConf video conferences
How to improve video conferencing quality?
Which audio codecs are used in TrueConf software?
Which video codecs are used in TrueConf software?

  TrueConf Online

How to manage TrueConf Online user account
How to create corporate group in TrueConf Online
How to organize an event on demand
How to call from TrueConf Server to TrueConf Online cloud
Managing user groups in TrueConf Online address book
How to create a multipoint video conference in TrueConf for Windows
How can I make a payment for a corporate group?
How to make a video call on Windows
Do all participants need to install TrueConf Online client application to communicate?
How to invite or call telephone user
How to invite colleagues and friends to join TrueConf?
What is the main difference between corporate group administrator and individual user accounts?
Can I change my plan?
Can I change the email address on my account?
Can I change my display name?
What happens if I call a user with unknown status?

TrueConf Terminal and TrueConf Weathervane

How to activate TrueConf Terminal Pro?
How to share files during video conferences in TrueConf Terminal 2.1?
Camera preset control via command line in TrueConf Weathervane

TrueConf Tracker

How to update sound processor of Phoenix Audio Condor?

TrueConf’s Network Architecture

SVC-based architecture in TrueConf Server
Data transmission technologies in TrueConf solutions
Can TrueConf Server operate in a closed network?
How TrueConf Server protects user data?
Why does TrueConf Server Free need to be connected to registration server?

Other Questions 

TrueConf Server comparison
What is TrueConf ID?
What does a Server Name mean
TrueConf vs Skype for Business 2015
Can I send messages to offline users?
What is the difference between a user and an online user?