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How to update TrueConf Server?

October 7, 2021
Dimitrii Zuikov

Dimitrii Zuikov

The following guide will help you update your TrueConf Server to the latest version. Follow our blog to stay in touch with our new releases or subscribe to our newsletter to receive updates to your email.

How to update to TrueConf Server 5.3

You can update to TrueConf Server 5.3.1 simply by installing from the distribution package or from the repository (for Linux). However, the update is possible if it is within the scope of your license (see our update policy).

If your TrueConf Server is lower than v. 5.0.2, you should update to this version. Please contact our technical support for more details.

We strongly recommend creating a backup copy of the data stored on your server instance before updating. To learn more about it, check out Step 2 in this article.


When you update your TrueConf Server instance from version 5.2.9 and earlier to version 5.3.x, your hardware key (HW key) binding will fail and you will see the stopped status in the control panel. To activate the server, contact your manager or our technical support team so that hardware binding could be reset. After that you can re-register TrueConf Server with your key.

What will happen to my licenses after updating to version 5.3?

Starting from TrueConf Server 5.3.0, we offer a more flexible licensing policy: when users join group conferences, they take separate licenses that are called PRO users. All other features (chats, one-on-one calls, collaboration tools and ability to schedule conferences) are available to regular authorized users whose number is determined by the parameter online users.

After updating TrueConf Server to version 5.3.0 or above from earlier versions, you will automatically receive PRO licenses: their number will be equal to the current number of online licenses. If you could update according to our renewal policy, please contact your manager so that we could increase the number of online users by 50 percent. For example, in case you had 100 online users and updated from version 5.2.9 to 5.3.x, you will receive 100 online licenses and 100 PRO licenses. However, if you contact your manager, we will activate the license for 150 online users and 100 PRO users. It will be done for free.

Step 1. Check for update availability

Make sure that your license type and its validity period meet the requirements for a free update. Otherwise your TrueConf Server will not function properly after the update. For example, all one-year licenses can be updated for free, while lifetime license update availability depends on how long ago it was purchased and if a required type of technical support package was bought. Please read more about our update policy.

If your licence is not eligible for an update, please contact us (or our partner who provided you with TrueConf Server) to get more detailed information on possible ways to update your server.

Step 2. Create a backup copy of your TrueConf Server configuration

Before the update it is recommended to back up your TrueConf Server configuration settings, i.e., user accounts, the list of scheduled conferences, HTTPS and other parameters. To learn more about the full backup, read these articles:

If settings failure occurs after the update, you can restore your settings from the backup as shown in the second part of the article above.

You will also need the server’s registration key that was emailed to you during registration. The key can be found by its first 5 symbols that correspond to the server ID.

The server identifier is displayed in the TrueConf Server control panel in the Summary tab:
How to update TrueConf Server? 1

Step 3. Request an update

If you want to download updates only for the minor version  (when the third or the fourth digits are changed  e.g., if you want to update from v. 5.0.2 to 5.0.3), you can install these updates in one of the following ways:

  • If you are using TrueConf Server for Windows, download the distribution of the current version from our website and install it following this instruction. When filling out the form, you should enter exactly the same data you entered when downloading the server for the first time.
  • If you are using TrueConf Server for Linux, you can download the package for your OS and install it manually or update it with a system command (e.g. sudo apt update && sudo apt upgrade -y for Debian). The second option is suitable if the TrueConf repository is in the list of sources that can be used for application installation. As a rule, the repository is added to this list automatically, when TrueConf Server is installed manually from the package.

If you want to update the major version (the first two digits will change, e.g. 4.5 to 4.7 or 4.7 to 5.0) please contact our technical support. They may provide valuable tips for any individual case. It is completely free and is available to everyone.

Step 4. Get started with the updated server

After the installation enter your registration key and if necessary restore your server settings from the backup *.tcb file created in step 2. This will complete your update. Now the server is ready to go!

How to Update Client Apps on TrueConf Server?

After updating TrueConf Server you can also change the versions of TrueConf for Windows client applications that will be available for download to both current users and all visitors of your guest page. Keep track of application updates on our website.

Useful Links

Still have questions? Please contact our support team directly via online chat.

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