How to Move TrueConf Server to a Different PC

Dimitry Zuykov
August 2, 2018
Dimitry Zuykov
Categories: Knowledge Base

If it is needed, you can easily transfer your TrueConf Server instance to a different PC. By importing the configuration file, you will be able to save the following data:

  • Server settings
  • User and group settings
  • Created conferences and templates.

Transferring work path directory allows to you save:

  • Reports
  • Conferences recording files (if they are saved in the work directory path by default)
  • Server logs.

If you use HTTPS connection, you will need to configure it after moving the server.

Step 1. Save the Server Information

Before moving TrueConf Server, make a copy of its configuration file and work path folder.  Also, you need the registration key of your TrueConf Server received during registration.

Please note that you will not be able to move your TrueConf Server from your current PC to a different one without taking these steps.

Registration Key

Due to security reasons, the registration key cannot be retrieved from the TrueConf Server Web Manager. So, in case you do not have the registration key at this point, you may find it in the email you received during registration. If you cannot find this email, you can enter TrueConf Server ID in the search box.

Server Configuration File

Follow step 1 in How to Backup / Restore TrueConf Server Settings. Download and save TCSettings.tcb file which contains current server configuration.

Work Path

Copy the folder assigned to your server and move its copy to the device where you will move TrueConf Server to. Default work path is C:/TrueConf, though the exact address can be found in Dashboard → Settings, in Work path block.

Work path TrueConf Server

Step 2. Install TrueConf Server

Make sure that the newly installed server is of the same version as the original one. You can view the server version in the control panel: it is displayed in a special line at the bottom of the screen.

TrueConf Server version

When you already know the server version, contact technical support to obtain the installation file for this version. Run the file on the target computer and wait until the server installation is complete.

If you want to move TrueConf Server to a virtual machine, first use the instructions for configuring virtual machines to work with TrueConf Server:

If you experience problems connected with improper configuration of the virtual machine, technical support does not advise users on how to configure them.
We do not recommend using TrueConf Server on virtual machines, since there are multiple difficulties with setting their parameters, and configuration requires an experienced administrator.

Step 3. Restore the Data from Step 1

Finally, you need to move the files created in step 1 to the new machine and restore the server configuration.

While following this step, the next server error will most likely to occur:

CHECK CERT: HW key is failed!

You can find out how to fix this error in our article “How to solve the problem” CHECK CERT: HW key is failed!”

Before executing the next steps, stop the server (if it has automatically started after installation). To do this, expand the list  in the right upper corner of the control panel and select System → Stop (if the first item in the list is Start, the server is already running and there is no need to do anything).

Stop start restart TrueConf Server

Server Configuration

Follow step 2 of the guide on how to to Backup / Restore TrueConf Server Settings, restore the server configuration from the TCSettings.tcb file that has been saved in step 1.

Work Path

Copy the work path saved in step 1 to the new server work path, or change the path to the required one (see the example above).

If the server operates correctly after following all the steps described above, the restoring process can be considered complete.

In case problems occur immediately after the transfer, contact TrueConf technical support.

Still have questions? Please contact our support team directly via online chat.

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