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How to Move TrueConf Server to a Different PC

October 28, 2021
Dimitrii Zuikov

Dimitrii Zuikov

If required, you can easily create a full backup of all your TrueConf Server data and move it to a different PC. Below you can find a brief outline of all information you can back up.

  1. Use the configuration file and the system registry to save the following data:
    • Server settings
    • User and group settings
    • Created conferences and templates.
  2. Save the certificate files (if you use HTTPS connection).
  3. Move database files to save reports.
  4. Save additional data if necessary:
    • Conferences recording files
    • Files shared in chats
    • Server logs
    • User avatars.

Step 1. Save Information about Your TrueConf Server Instance

To move your TrueConf Server instance you will need your registration key and the backups listed below.

Please note that you will not be able to move your TrueConf Server from your current PC to a different one without taking these steps.

Registration Key

Due to security reasons, the registration key cannot be retrieved from the TrueConf Server control panel. So, in case you do not have the registration key at this point, you may find it in the email you received during registration. If you cannot find this email, you can enter the TrueConf Server ID in the search box.

TrueConf Server Configuration File

Follow step 1 in How to Backup / Restore TrueConf Server Settings guide. Download and save TCSettings.tcb file which contains your current server configuration.

System Registry Settings Copy

You can do this action for safety reasons, because the system registry stores the same settings as the configuration file does.

To open Registry Editor, click Win + R, type regedit in the window that opens and click OK.

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In the left panel of the Registry Editor, right click on HKEY_LOCAL_MACHINE → SOFTWARE → TrueConf → Server branch and select Export from the context menu.

How to Move TrueConf Server to a Different PC 2

If you are using TrueConf Server v. 4.5.2 or earlier, export the HKEY_LOCAL_MACHINE → SOFTWARE → WOW6432Node → TrueConf → Server branch.

Save .reg file with the registry status.

Save Web Server settings

You can do this action for safety reasons, as the web server settings are stored in the configuration file.

Save a directory copy [installation_path]\httpconf\opt, where [installation_path] is the server installation path (C:\Program Files\TrueConf Server by default).

If you are using TrueConf Server v. 4.5.2 or earlier, use the following installation path:

C:\Program Files (x86)\TrueConf Server.

Save the SSL key and certificate

If you have HTTPS configured, the key and certificate files are stored in the directory [installation_path]\httpconf\ssl, where [installation_path] is the server installation path. Save a backup copy of this directory on your server, for example, D:\backup\.

If you need all the data listed below, you can simply copy the TrueConf Server working directory to the device where you are going to move your TrueConf Server instance.

Reports

Conference reports, connection reports, etc. are stored in database files that are located in the TrueConf Server working directory. By default, it is located at C:\TrueConf , but you can specify another path in the Dashboard → Settings, (Work path section).

How to Move TrueConf Server to a Different PC 3
Copy the database directory from the work path to a convenient location on your server, for example, D:\backup\.

Conference recordings

If you enable automatic recording of all video conferencing sessions on the server side, files are saved in the Recordings directory  that is located in the TrueConf Server working directory by default. To check their location, see the Path field in the Recordings section of the TrueConf Server control panel.

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If you need to move them to a new server, just copy necessary recordings.

Transferred files

All files shared by users in chats on your TrueConf Server instance are saved in the files directory in the TrueConf Server working directory by default. To check their location, see the Path field in the File Storage section of the TrueConf Server control panel. If you want to move the files to a new server, save a backup copy of this directory.

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Log files

If you submit a ticket to TrueConf technical support, you may need to attach log files (e.g., to analyze issues you had when using the previous versions of TrueConf Server).

The log files are located in the TrueConf Server working directory. To transfer them, create a backup copy of all directories and files listed in the article about logs.

User avatars

Avatars the users registered on your TrueConf Server instance are stored in the avatars directory in the TrueConf Server working directory. Copy this directory to a convenient location on your server.

Step 2. Install TrueConf Server

Make sure that the newly installed server is of the same version as the original one. You can view the server version in the control panel: it is displayed in a special line at the bottom of the screen.

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When you already know the server version, contact technical support to obtain the installation file for this version. Run the file on the target computer and wait until the server installation is complete.

If you want to move TrueConf Server to a virtual machine, first use the instructions for configuring virtual machines to work with TrueConf Server:

If you experience problems connected with improper configuration of the virtual machine, technical support does not advise users on how to configure them.
We do not recommend using TrueConf Server on virtual machines, since there are multiple difficulties with setting their parameters, and configuration requires an experienced administrator.

Step 3. Restore the data from step 1

Finally, you need to move the files created in step 1 to the new machine and restore the server configuration.

Please note that at this point you may face the following error:

CHECK CERT: HW key is failed!

To fix this error, contact our technical support department and ask them to reset the license binding as shown in our article “How to solve the problem” CHECK CERT: HW key is failed!”

Before executing the next steps, stop the server (if it has automatically started after installation). To do this, expand the list  in the right upper corner of the control panel and select System → Stop (if the first item in the list is Start, the server is already running and there is no need to do anything).

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Server Configuration

Follow step 2 of the guide on how to Backup / Restore TrueConf Server Settings, restore the server configuration from the TCSettings.tcb file that has been saved in step 1.

Restore HTTPS Settings

  1. Copy the previously saved ssl key and certificate folder to the httpconf directory on the TrueConf Server work path.
  2. Go to the TrueConf Server control panel.
  3. In the Web → HTTPS section of the control panel, apply the same key and certificate settings that were previously used on the server.

Move additional data

Copy the remaining data saved in step 1 to the appropriate directories of your new server:

  • reports – database directory in the working directory
  • conferences recordings – recordings directory in the working directory (by default)
  • Transferred files – files directory in the working directory (by default)
  • Log files – working directory using the paths described in this article
  • avatars – avatars directory in the working directory.

If your TrueConf Server instance operates correctly after following all the steps described above, the restoring process can be considered complete.

If the server operates correctly after following all the steps described above, the restoring process can be considered complete.

In case you have faced any issues immediately after the migration, you can additionally try to add data from the registry file saved at Step 1. To do this, transfer the registry file to a new computer, double left-click on it and press Yes in the warning window that opens. If it does not help, please contact our technical support.


Still have questions? Please contact our support team directly via online chat.

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