Technical Support Packages

Basic

Extended

Full

Access to documentation and blog tutorials

Ability to submit tickets and track their status

Priority phone support

30 days following the purchase

Ticket response time

Up to 3 working days

Next working day

On the same business day

Troubleshooting of network setup, firewall settings and API usage

Assigned support engineer

High priority status for interoperability issues over third-party protocols like H.323, H.239, SIP, BFCP, WebRTC, RTSP, LDAP and SMTP

Remote maintenance training for system administrators

TrueConf MCU technical support*

Unavailable

TrueConf Server for Linux technical support**

Unavailable

* For TrueConf MCU, only full technical support package is provided. Pricing details can be found here.

** For TrueConf Server for Linux, only full technical support package is provided. Pricing details can be found here.

TrueConf Server

Renewal Policy

TrueConf Server Free

TrueConf Server

Annual license

Lifetime license

Regular Software Updates

Free of charge

One year free. Extended or full technical support contract required further

Basic Support

Not available

Free of charge

Extended Support

According to support plan

Full Support

According to support plan

TrueConf Server

Renewal Policy

TrueConf Server Free

TrueConf Server

Renewal Policy

Annual license

Lifetime license

Regular Software Updates

Free of charge

One year free. Extended or full technical support contract required further

Basic Support

Not available

Free of charge

Extended Support

According to support plan

Full Support

According to support plan

TrueConf MCU

Renewal Policy

TrueConf MCU Free

Lifetime license

Regular Software Updates

Free of charge

One year free. Full technical support contract required further

Basic Support

Not available

Free of charge

Extended Support

Not available

Full Support

According to support plan

TrueConf User Community

Communicate with developers in live chat, get real-time technical support and useful guides, and stay informed of the latest updates and beta announcements — discover all this and more in our exciting community TrueConf Talks!

Learn more

Guides and Documentation

Documentation for TrueConf solutions, along with detailed instructions for administrators and users.

Learn more

Knowledge Base

An online library of instructions from our experts, and detailed tutorials on how to integrate TrueConf with third-party solutions.

Learn more

In case of any questions regarding technical support, contact us via email.

support@trueconf.com

Also, you can refer to the free help section on our website, where you can find answers to many frequently asked questions, TrueConf Documentations.

Video Conferencing Software

Support Center

Technical Support Packages