for TrueConf Server
Technical Support Packages
Service Level Agreement (SLA)
Ticket response time
Ticket resolution priority
Designated support engineer (DSE)
Online training sessions for administrators (up to 4 hours per year)
Consulting on network equpment configuration and ports setup
Priority handling of SMTP protocol issues
Priority handling of LDAP, WebRTC, H.323, H.239, SIP, BFCP, and RTSP protocols issues
Pre-Configured Zabbix monitoring templates
Consultations and priority support for SSO and 2FA providers (Kerberos, NTLM, AD FS, Blitz, Keycloak)
Consultations and assistance for DDoS protection systems (WAF)
The total cost of the TrueConf Server software license is calculated based on the recommended retail price of all extensions as of the calculation date.
Access to the advanced TrueConf Server administrator course requires a valid certificate of completion for the basic TrueConf Server administrator training course.
Renewal Policy
Communicate with developers in live chat, get real-time technical support and useful guides, and stay informed of the latest updates and beta announcements — discover all this and more in our exciting community TrueConf Talks!
Documentation for TrueConf solutions, along with detailed instructions for administrators and users.
An online library of instructions from our experts, and detailed tutorials on how to integrate TrueConf with third-party solutions.
In case of any questions regarding technical support, contact us via email.
Also, you can refer to the free help section on our website, where you can find answers to many frequently asked questions, TrueConf Documentations.