Technical Support Packages

for TrueConf Server

TrueConf Server

Technical Support Packages

Basic
Extended
Full +
Documentation and self-learning materials

Access to APIs and Developers Portal

Access to TrueConf's community of professionals

Access to TrueAcademy online course for administrators

Service Level Agreement (SLA)

Ticket submission and status tracking

Ticket response time

Up to 3 business days
The next business day
Same business day

Ticket resolution priority

Lowest
Medium
High

Designated support engineer (DSE)

Technical support for Linux-based installations

Online training sessions for administrators (up to 4 hours per year)

Integration with IT systems and third-party protocols

Consulting on network equpment configuration and ports setup

Priority handling of SMTP protocol issues

Priority handling of LDAP, WebRTC, H.323, H.239, SIP, BFCP, and RTSP protocols issues

Pre-Configured Zabbix monitoring templates

TrueConf Server API consultation and troubleshooting

TrueConf MCU consultation and troubleshooting

Integration with security systems and protocols

Consultations and priority support for SSO and 2FA providers (Kerberos, NTLM, AD FS, Blitz, Keycloak)

Consultations and assistance for DDoS protection systems (WAF)

Consultations and assistance for SIEM and data leak preventions (DLP) systems

Automation of deployment and operation processes

Consultations and priority support for client applications deployment via GPO/SCCM

Consultations and priority support for Exchange and CalDAV protocols, and mail plugins integration

The total cost of the TrueConf Server software license is calculated based on the recommended retail price of all extensions as of the calculation date.

Access to the advanced TrueConf Server administrator course requires a valid certificate of completion for the basic TrueConf Server administrator training course.

TrueConf MCU

Renewal Policy

TrueConf MCU Free
Lifetime license
Regular Software Updates
Free of charge
One year free. Full technical support contract required further
Basic Support
Not available
Free of charge
Extended Support
Not available
Not available
Full Support
According to support plan
According to support plan

TrueConf User Community

Communicate with developers in live chat, get real-time technical support and useful guides, and stay informed of the latest updates and beta announcements — discover all this and more in our exciting community TrueConf Talks!

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TrueConf User Community

Guides and Documentation

Documentation for TrueConf solutions, along with detailed instructions for administrators and users.

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Guides and Documentation

Knowledge Base

An online library of instructions from our experts, and detailed tutorials on how to integrate TrueConf with third-party solutions.

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Knowledge Base

Email

In case of any questions regarding technical support, contact us via email.

Also, you can refer to the free help section on our website, where you can find answers to many frequently asked questions, TrueConf Documentations.