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Technical Support Packages

Technical Support Packages

Basic
Extended
Full
Access to documentation and blog tutorials
Ability to submit tickets and track their status
Priority phone support
30 days following the purchase
Ticket response time
Up to 3 working days
Next working day
On the same business day
Troubleshooting of network setup, firewall settings and API usage
Assigned support engineer
High priority status for interoperability issues over third-party protocols like H.323, H.239, SIP, BFCP, WebRTC, RTSP, LDAP and SMTP
Remote maintenance training for system administrators
TrueConf MCU technical support*
Unavailable
Unavailable
TrueConf Server for Linux technical support**
Unavailable
Unavailable

* For TrueConf MCU, only full technical support package is provided. Pricing details can be found here.

** For TrueConf Server for Linux, only full technical support package is provided. Pricing details can be found here.

TrueConf Server

Renewal Policy

TrueConf Server Free
TrueConf Server
TrueConf Server
Renewal Policy
Annual license
Lifetime license
Regular Software Updates
Free of charge
Free of charge
One year free. Extended or full technical support contract required further
Basic Support
Not available
Free of charge
Free of charge
Extended Support
According to support plan
According to support plan
According to support plan
Full Support
According to support plan
According to support plan
According to support plan
TrueConf MCU

Renewal Policy

TrueConf MCU Free
Lifetime license
Regular Software Updates
Free of charge
One year free. Full technical support contract required further
Basic Support
Not available
Free of charge
Extended Support
Not available
Not available
Full Support
According to support plan
According to support plan

TrueConf User Community

Communicate with developers in live chat, get real-time technical support and useful guides, and stay informed of the latest updates and beta announcements — discover all this and more in our exciting community TrueConf Talks!

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TrueConf User Community

Guides and Documentation

Documentation for TrueConf solutions, along with detailed instructions for administrators and users.

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Guides and Documentation

Knowledge Base

An online library of instructions from our experts, and detailed tutorials on how to integrate TrueConf with third-party solutions.

Learn more

Knowledge Base

Email

In case of any questions regarding technical support, contact us via email.

Also, you can refer to the free help section on our website, where you can find answers to many frequently asked questions, TrueConf Documentations.