Technical Support Packages

TrueConf Server

Basic

Extended

Full+

Documentation and self-learning materials

Access to documentation and knowledge base

Access to APIs and Developers Portal

Access to TrueConf's community of professionals

Access to TrueAcademy online course for administrators

Service Level Agreement (SLA)

Ticket submission and status tracking

Ticket response time

Up to 3 business days

The next business day

Same business day

Ticket resolution priority

Lowest

Medium

Highest

Designated support engineer (DSE)

Technical support for Linux-based installations

Online training sessions for administrators (up to 4 hours per year)

Integration with IT systems and third-party protocols

Consulting on network equpment configuration and ports setup

Priority handling of SMTP protocol issues

Priority handling of LDAP, WebRTC, H.323, H.239, SIP, BFCP, and RTSP protocols issues

Pre-Configured Zabbix monitoring templates

TrueConf Server API consultation and troubleshooting

TrueConf MCU consultation and troubleshooting

Integration with security systems and protocols

Consultations and priority support for SSO and 2FA providers (Kerberos, NTLM, AD FS, Blitz, Keycloak)

Consultations and assistance for DDoS protection systems (WAF)

Consultations and assistance for SIEM and data leak preventions (DLP) systems

Automation of deployment and operation processes

Consultations and priority support for client applications deployment via GPO/SCCM

Consultations and priority support for Exchange and CalDAV protocols, and mail plugins integration

Software renewal and upgrade policy

Access to updates for TrueConf desktop and mobile client applications

Access to security updates and bugfixes for TrueConf Server and its components (minor¹ updates)

Access to new major² versions of TrueConf Server with updated functionality

¹Minor updates change the third and subsequent digits in the version number (for example, TrueConf Server 5.4.3 — TrueConf Server 5.4.4).

²Major updates change the first or second digit in the version number (for example, TrueConf Server 5.3 — TrueConf Server 5.4). Support for versions of TrueConf Server whose major version number differs from the current release version by 2 or more is not provided and requires separate agreement.

³The total cost of the TrueConf Server software license is calculated based on the recommended retail price of all extensions as of the calculation date.

TrueConf MCU

Renewal Policy

TrueConf MCU Free

Lifetime license

Regular Software Updates

Free of charge

One year free. Full technical support contract required further

Basic Support

Not available

Free of charge

Extended Support

Not available

Full Support

According to support plan

TrueConf User Community

Communicate with developers in live chat, get real-time technical support and useful guides, and stay informed of the latest updates and beta announcements — discover all this and more in our exciting community TrueConf Talks!

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