Technical Support Packages for TrueConf Server Users
We offer our clients exclusive high-quality technical support that will easily and promptly resolve the issues you may encountered while using your TrueConf Server video conferencounter when usingencing system.
Hotline for Extended and Full tech support customers: +1 (347) 878-3263.
Technical Support Packages
|Access to documentation and blog tutorials|
|Ability to submit tickets and track their status|
|Priority phone support||30 days following the purchase|
|Ticket response time||Up to 3 working days||Next working day||On the same business day|
|Troubleshooting of network setup, firewall settings and API usage|
|Assigned support engineer|
|High priority status for interoperability issues over third-party protocols like H.323, SIP, BFCP, WebRTC, RTSP, LDAP and SMTP|
|Creation of MSI installer for massive client app deployment|
|Remote maintenance training for system administrators|
|Pricing||Free of charge||From 595 USD||From 995 USD|
Updates and technical support according to TrueConf Server licensing
|TrueConf Server Free||Monthly license||Annual license||Lifetime license|
|Regular Software Updates||Free of charge||Free of charge||Free of charge||One year free. Extended or full technical support contract required further|
|Basic Support||Not available||Free of charge||Free of charge||Free of charge|
|Extended Support||According to support plan||Not available||According to support plan||According to support plan|
|Full Support||According to support plan||Not available||According to support plan||According to support plan|
To find out details, please contact our sales department at: firstname.lastname@example.org.
Also, you can refer to the free help section on our website, where you can find answers to many frequently asked questions: