Technical Support Packages for TrueConf Server Users

We offer our clients exclusive high-quality technical support that will easily and promptly resolve the issues you may encountered while using your TrueConf Server video conferencounter when usingencing system.

Technical Support Packages

BasicExtendedFull
Access to documentation and blog tutorialsVVV
Ability to submit tickets and track their statusVVV
Priority phone support30 days following the purchaseVV
Ticket response timeUp to 3 working daysNext working dayOn the same business day
Troubleshooting of network setup, firewall settings and API usageVV
Assigned support engineerV
High priority status for interoperability issues over third-party protocols like H.323, SIP, BFCP, WebRTC, RTSP, LDAP and SMTPV
Creation of MSI installer for massive client app deploymentV
Remote maintenance training for system administratorsV
PricingFree of chargeFrom 595 USDFrom 995 USD

Updates and technical support according to TrueConf Server license
TrueConf Server FreeMonthly licenseAnnual licenseLifetime license
Regular Software UpdatesFree of chargeFree of chargeFree of chargeOne year free. Extended or full technical support contract required further
Basic SupportNot availableFree of chargeFree of chargeFree of charge
Extended SupportAccording to support planNot availableAccording to support planAccording to support plan
Full SupportAccording to support planNot availableAccording to support planAccording to support plan

To find out details, please contact our sales department at: sales@trueconf.com.

Also, you can refer to the free help section on our website, where you can find answers to many frequently asked questions: