Effective communication is an essential part of any project, especially in business. The interaction between employees directly affects productivity and, consequently, the company’s future profitability. Thus, for the business to succeed, the team must adhere to corporate ethics, and the bosses must have a clear plan for developing internal communication within the organization.
A relationship-building strategy should be simple enough to track and implement so that team members can adjust comfortably to an interaction format. In this article, we will provide some tips on how to establish communication within your company, including using WhatsApp business with multiple users.
What are the types of business communication?
Of course, if needed, you can find many different classifications of interactions in the organization. Nevertheless, there are only two main types of business communication: internal and external. Let’s look at each of them in detail in order to understand the issue as best as we can.
Internal business communication
Internal communication involves interactions between subordinates and superiors, as well as a system of relations between colleagues. However, it’s not as simple as it may seem at first glance; it consists of many roles, departments, and channels that need to be used to promote mutual understanding in the team.
First of all, this concerns the relationship between superiors and subordinates, whose mood often depends on the attitude of the boss. A good leader should demonstrate leadership skills by being attentive to each member of the work team and continuously communicating with the group as a whole, or else he will never get a clear picture of progress.
We also must not forget that it is important for employees to feel valued for their opinion. By ignoring the position of subordinates or colleagues, you risk not only public disapproval, but also losing good comrades. Most specialists know their worth and will not remain in a place where their opinion is not heard.
External business communication
External communications refer to interactions with non-business entities, such as customers, partners, suppliers, etc. It may sound unexpected, butemail newsletters, brochures, and social media are all forms of information exchange. In practice, this helps to maintain communication between organizations and legal entities.
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Social networks are also a form of external communication that has gained immense popularity in recent years. This way of interacting with relatives and acquaintances through the Internet has become an opportunity to share one’s opinion with the entire world. Currently, a social network is not only a text forum, but a powerful form of interactive marketing..
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“Mastering external business communication entails understanding the dynamic interplay between diverse channels and audiences. By adeptly navigating this landscape, businesses can foster meaningful connections, nurture brand loyalty, and drive sustainable growth.” – Jacek Zmudzinski, Team Lead at MakoLab.com.
How to establish communication practices in your workplace?
One of the simplest ways to create a productive workplace culture and avoid a toxic work environment is to make the communication standards in your organization clear from the start. You need to understand that the corporate ethics may benefit or be harmed by a selected strategy.
In order for the implementation of corporate communication rules to go smoothly, it is necessary to familiarize all employees with them at once. The most convenient way to implement this task is to send out emails or hang a behavior requirements sheet in a prominent place in the office.
Below you can find 4 points that will tell you more about the benefits of productive communication for your employees and the company as a whole:
Boost motivation and morale
When it comes to morality and mutual respect between employees, communication is a key factor that has an immediate impact on everyone. It is through discussions that co-workers can understand exactly what they want from them at job, as well as how high the quality standards are. Often the company’s employees are motivated by healthy competition: no one wants to be the worst.
Build a better relationship
It seems obvious enough that transparent communication and open dialogue help colleagues understand each other better. In many ways, the manager’s attitude to the workflow has a positive impact here, which should show patience and understanding towards employees. On top of that, leadership development programs and engaging with professionals are both examples of ways that heads might cultivate a much more productive office atmosphere. As a consequence, a friendly atmosphere is formed in the team, which contributes to constantly increasing efficiency and self-improvement of each worker.
Increases engagement
To achieve the best result, managers and employees must work in accordance with the company’s goals. This approach strengthens the relationship between teammates who solve common tasks and generally increases job satisfaction. Furthermore, it is useful for every employee to feel empowered and able to move up the career ladder, because this ultimately boosts productivity. Even more remarkably, positive worker engagement allows team members to maintain their attention on the mission and values of the organization while also establishing themselves as business partners.
Helps in decision-making
In most cases, productive decision-making requires up-to-date information. If there are good relationships in the team, then managers can learn the necessary facts not only from electronic sources, but also from their team working for a common cause. In addition, managers should be attentive to their feelings and emotions, as they can lead to making the wrong decision. It is impossible to ignore the fact that the friendly and understanding attitude of the team has a positive impact on the bosses, who feel calmer and more confident among like-minded people even in a stressful situation.
5 useful tips for improving your business communication process
When everyone communicates well and resolves issues respectfully, it builds trust and encourages more word-of-mouth recommendations, boosting the company’s growth.
Due to the fact that the successful development of the company is largely based on the process of communication, each team member must behave in accordance with ethical rules of conduct. Effective communication not only fosters a positive work environment but also plays a crucial role in generating customer referrals. When team members communicate ethically and professionally, it reflects positively on the company, encouraging satisfied customers to refer new clients.
Using referral marketing software makes it easier to turn happy customers into brand advocates. It helps the team manage referrals smoothly, keeping things professional and efficient. When everyone communicates well and resolves issues respectfully, it builds trust and encourages more word-of-mouth recommendations, boosting the company’s growth.
Here are some tips that will help you find common ground with the team and come to a compromise with colleagues, even in a tense situation:
1. No room for assumptions
It’s important to be aware of implicit rules that can sometimes exist in business relationships. To avoid further conflicts, immediately deal with all issues, otherwise there will inevitably be misunderstandings. Always remember that the positive development of the company should not be associated with inappropriate secrecy and mutual reproaches arising from distrust. So when crafting the company’s core value statement, emphasize transparency, and proactive problem-solving, to build a supportive and collaborative work environment.
2. Always listen before speaking
Start by describing the problem, then ask your colleagues what they would like to do about it. They may have already come up with a solution before you ask – and if not, they can brainstorm until one is found. Make sure you are listening to everyone while you are working together to find a solution so that everyone’s voice is heard. The greatest approach to show someone you care and that they are being heard is to actively listen to them.
3. Pay attention to body language
Nonverbal signals often say more than words do. If you want to demonstrate your involvement in the discussion, don’t forget to maintain eye contact and communicate with your hands open. Additionally, be mindful of speech; try not to rush and avoid excessive gestures.
4. Find a good time and place to talk
It becomes harder to understand each other if at least one of the parties is distracted. In such cases, it is necessary to organize a conversation in a quiet, peaceful environment. If such discussions are held regularly, then any misunderstandings will disappear. Leveraging AI for ERP can also streamline communication and scheduling, making it easier to find the optimal time and place for important conversations.
5. Be patient and don’t expect miracles
Communication is an important and difficult aspect of business. It can’t fix everything, but it can help. Overly ambitious goals that neglect to account for various differences deter meaningful relationships. Relationships with clients or customers can be strengthened by open communication. Change doesn’t happen overnight, but it’s worth investing in because you never know how much good your actions may produce.
Final words
The key to establishing relationships with colleagues is effective communication. Some organizations encourage employees to speak out, express their opinions, and engage with managers. There are also examples of other interactions; some companies are happy to adhere to proven communication methods, such as hierarchy, for example.
However, no matter the interaction in your organization, it is essential to remember the simple rules that can help you improve intra-corporate relations: listen to teammates carefully, treat other people’s problems with understanding, and do not expect the impossible.
High-quality video conferencing can also help to improve team relationships. With TrueConf, remote communication becomes a convenient and easy process, while collaboration work is both exciting and fast.
