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How to join TrueConf video conferences

February 16, 2022
Aleksandr Parinov

Aleksandr Parinov

How to join the conference using URL

If you already have a join link for your TrueConf meeting, enter this link in your browser bar. If the conference has already started, you will be able to enter it by selecting one of the connection methods.

TrueConf video conference has its own webpage with address in format http://<server>/c/<CID>, where <server> is TrueConf Server IP address or name, and <CID> is a conference identifier.

Invitations with links are sent out automatically, so check your email (including Spam folder). If you didn’t find the invitation email, please contact the administrator of your server and request the invitation again. Once you receive the URL, you can follow it and join the meeting.

How to join TrueConf video conferences 1

Public conference (webinar) page. In this mode, you can hold conferences and webinars accessible to guest users

How to join TrueConf video conferences 2

Private conference page. Available only to authorized users

You can join webinars:

  • as a guest, by using the automatically generated name or by entering it manually in the Enter a guest name field and clicking Apply button
  • by logging in as a user of the TrueConf Server instance where the event is being held.

Connection to the private conference is only available to registered users of the server after logging in.

If the conference has not started yet, you will see it’s countdown time. You can add the webinar to your Google Calendar or any other calendar prior to the event by pressing Add to Calendar.

How to join TrueConf video conferences 3

Log In

On the conference webpage you can authorize as a registered user with your TrueConf ID and password (if you already have the TrueConf account or have received your credentials in the email invitation) or join as a guest with any name.

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How to join TrueConf video conferences 5
Guest login option may not always be available. If you cannot log in to a public conference as a guest, contact your TrueConf Server administrator and ask for your user account credentials.

To join the conference using your account, click the Sign in button in the upper right corner of the page, then press Enter as a registered user and confirm the TrueConf ID with your password. After successful authorization you will return to the join method selection page.

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How to join the conference

If you use TrueConf Server v. 5.0+ you can protect your meetings with a PIN code. In this case you may need to enter the conference PIN (4 to 10 numbers) upon joining:

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Via browser

Press the Browser button on the join page. Allow the WebRTC application to access your camera and microphone if you receive such a request.

Next, you will be able to change the settings of your audio and video peripherals if it is necessary:

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You may experience issues while joining TrueConf web conferences hosted on TrueConf Server 4.7.3.10115 or earlier using Chromium-based browsers (e.g. Google Chrome 94+). For more details on this issue, please read our guide. We recommend you update your TrueConf Server instance to v.4.7.3.10157 to ensure compatibility with the latest browser versions.

If the browser fails to access your devices, a warning will appear on the equipment settings page.

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If your camera and microphone are blocked, you will not be seen or heard by other meeting participants.
If you are joining a webinar as a guest, you may not be able to use your microphone or webcam due to guest restrictions set by the administrator or owner of the meeting.

To be able to fully participate in a video meeting, you will need to allow access to the camera and microphone for this page. The following shows how to do this, depending on the browser you are using.

Google Chrome

Click on the How to join TrueConf video conferences 12 icon to the left of the address bar.

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Enable the Camera and Microphone radio buttons and refresh the page.

Mozilla Firefox

Click on the How to join TrueConf video conferences 14 icon to the left of the address bar.

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In the drop-down menu click the How to join TrueConf video conferences 16 icons next to Use the Camera and Use the Microphone fields. Then refresh the page. When pop-up windows with a request for access to the camera and microphone appear, click the Remember this decision checkbox and then Allow in each of them.

Opera

Click on the How to join TrueConf video conferences 17 icon to the left of the address bar.

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Enable the Camera and Microphone radio buttons and refresh the page.

Apple Safari

Click the How to join TrueConf video conferences 19 button on the conference page. The equipment settings window will open.

How to join TrueConf video conferences 20

Select Unknown device from the drop-down list.

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Click Allow in the pop-up window that appears.

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Save your changes and go back to the settings. In the drop-down list that you configured earlier, a list of your devices will appear. Select the correct device and click the Save button.

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Repeat this sequence for each of the blocked devices.

After that press the Connect button to join the conference.

Via pre-installed application

If you are planning to participate in TrueConf video conferences regularly, we would recommend you to install a standard desktop application which is available for all popular platforms in order not to download a one-time application each time. All client applications can be downloaded from the guest page of your TrueConf Server instance (please contact your server administrator and ask for its address). Alternatively, you can download the app from our official website.

If the application is installed on your computer, you will be able to select the Application option to join the conference. The app will start automatically and connect you to the server where the conference is running. The connection process will be the following:

  1. The application will try to connect to the meeting with your current account credentials (regardless of the name you’ve specified in your browser).
  2. If the meeting is not hosted on your company’s TrueConf Server instance, there will be an attempt to join the meeting using federation mode.
  3. If you haven’t connected to the meeting within 90 seconds, the browser displays a pop-up window with the Join button on the conference webpage. Click it to sign in as a guest to the meeting hosted on this server. You will be connected from the client application with the display name you’ve entered previously.

Via a QR code

Scan the QR code to quickly join the conference from your mobile device or from TrueConf Room. At the conference page, click the corresponding button and scan the QR code with your device’s camera:

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Via the guest page

You can also connect to the meeting by entering its ID on the guest page of your TrueConf Server instance.

Open the page and click Connect to the conference. In the window that appears, enter \с\CID and click Connect.

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The conference webpage will open. Next, follow the instructions in the section above.

Connecting via the TrueConf desktop application

Enter the meeting via ID or join it from the conference webpage

If you know your CID (identifier) or conference webpage address you can join the meeting by simply typing \с\CID or http://server.url/c/CID in the search string and press the call button:

Please contact your server administrator or meeting moderator and ask for your meeting ID or conference webpage address.

Call the conference owner

The user who has created the conference is marked with a yellow star How to join TrueConf video conferences 26 in the address book. If a user wants to join the conference, they can simply call the conference owner, who will receive their join request. If the owner accepts this request, the user will join the conference.

The meeting owner can enable the Automatically approve join requests checkbox in the Conference Settings → Meet now section of the TrueConf client application when creating a conference.

Please note that conference moderators are not marked with the yellow star in the address book, so you cannot call them to join the conference. You should call the conference owner specifically.

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Connection for SIP/H.323 and PBX users

If you call the conference from SIP/H.323 devices you may need to replace the prefix \с\ to 00.

E.g. 004154248070 instead of \c\4154248070.

You can find SIP/H.323 addresses used to join the meeting on the How to join → Room system conference page:

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Complete description of formats is given in our article on how to call SIP/H.323 users.

Please note that SIP/H323 participants cannot join PIN-protected meetings yet.

What if I still cannot join the meeting?

TrueConf offers two solutions that can help you facilitate video conferencing with the use of TrueConf apps:

  1. TrueConf Online cloud
  2. TrueConf Server

To identify the error you need to collect and provide all the necessary information to our support team.

If you are using the application

Open your client app and take screenshots of the settings sections as shown below:

  1. Connection section:

    How to join TrueConf video conferences 29

  2. System info section:

    How to join TrueConf video conferences 30

  3. About section:

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Please also provide a link to the conference that you failed to join, for example, https://hq-trueconf.ru/c/2018500078.

If you are using browser

Provide a link to the conference that you failed to join, for example,  https://hq-trueconf.ru/c/2018500078.


Still have questions? Please contact our support team directly via online chat.

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