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How to join TrueConf video conferences

July 8, 2020
Aleksandr Parinov

Aleksandr Parinov

How to join the conference using URL

If you already have a join link for your TrueConf meeting, enter this link in your browser bar. If the conference has already started, you will be able to enter it by selecting one of the connection methods.

TrueConf video conference has its own webpage with address in format http://<server>/c/<CID>, where <server> is TrueConf Server IP address or name, and <CID> is a conference identifier.

Invitations with links are sent out automatically, so check your email (including Spam folder). If you didn’t find the invitation email, please contact the administrator of your server and request the invitation again. Once you receive the URL, you can follow it and join the meeting.

You can join webinars:

  • as a guest, by using the automatically generated name or by entering it manually in the Enter a guest name field and clicking Apply button
  • by logging in as a user of the TrueConf Server instance where the event is being held.

Connection to the private conference is only available to registered users of the server after logging in.

If the conference has not started yet, you will see it’s countdown time. You can add the webinar to your Google Calendar or any other calendar prior to the event by pressing Add to Calendar without waiting for its start.

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Log In

On the conference page you will see several authorization options:

  • Join as a registered user using your TrueConf ID and password if you already have the TrueConf account or have received this information in the conference invitation.
  • Join as a guest (you will only need to enter your name).

Guest login is not always available. It is enabled only if the Public Conferences extension is added to your TrueConf Server license. If you cannot log in to a public conference as a guest, please contact your server administrator for authorization details.

To join the conference using your account, click the Sign in button in the upper right corner of the page and enter your TrueConf ID and password. After successful authorization you will return to the join method selection page.

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How to join the conference

Via browser

Press the Browser button on the join page. Allow the WebRTC application to access your camera and microphone if you receive such a request.

Next, you will be able to change the settings of your audio and video peripherals if it is necessary:

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You may experience issues while joining TrueConf web conferences hosted on TrueConf Server 4.7.3.10115 or earlier using Chromium-based browsers (e.g. Google Chrome 94+). For more details on this issue, please read our guide. We recommend you update your TrueConf Server instance to v.4.7.3.10157 to ensure compatibility with the latest browser versions.

If the browser fails to access your devices, a warning will appear on the equipment settings page.

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If your camera and microphone are blocked, you will not be seen or heard by other meeting participants.

To be able to fully participate in a video meeting, you will need to allow access to the camera and microphone for this page. The following shows how to do this, depending on the browser you are using.

Google Chrome

Click on the How to join TrueConf video conferences 11 icon to the left of the address bar.

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In the drop-down menu select Allow from the Camera and Microphone drop-down lists. Then refresh the page.

Mozilla Firefox

Click on the How to join TrueConf video conferences 13 icon to the left of the address bar.

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In the drop-down menu click the How to join TrueConf video conferences 15 icons next to Use the Camera and Use the Microphone fields. Then refresh the page. When pop-up windows with a request for access to the camera and microphone appear, click the Remember this decision checkbox and then Allow in each of them.

Opera

Click on the How to join TrueConf video conferences 16 icon to the left of the address bar.

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In the drop-down menu, select Allow from the Camera and Microphone drop-down lists. Then refresh the page.

Apple Safari

Click the How to join TrueConf video conferences 18 button on the conference page. The equipment settings window will open.

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Select Unknown device from the drop-down list.

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Click Allow in the pop-up window that appears.

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Save your changes and go back to the settings. In the drop-down list that you configured earlier, a list of your devices will appear. Select the correct device and click the Save button.

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Repeat this sequence for each of the blocked devices.

After that press the Connect button to join the conference.

Without application installs

This option is available only if you are using a Windows OS to join the conference.

If you choose Temporary Application as your joining option, TrueConf application will start downloading. This app does not require installation to the system. Start it, and you will be automatically logged in and added to the conference.

One-time app has the same functionality as a regular desktop application.  However, this application cannot be used for joining other conferences and will automatically close once the current conference ends.

Via pre-installed application

If you are planning to participate in TrueConf video conferences regularly, we would recommend you to install a standard desktop application which is available for all popular platforms in order not to download a one-time application each time. All client applications can be downloaded from the guest page of your TrueConf Server instance (please contact your server administrator and ask for its address). Alternatively, you can download the app from our official website.

If the application is installed on your computer, you will be able to select the Preinstalled Application option to join the conference. The application will start automatically and connect you to the server where the conference is running.

Via the guest page

You can also connect to the meeting by entering its ID on the guest page of your TrueConf Server instance.

Open the page and click Connect to the conference. In the window that appears, enter \с\CID and click Connect.

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The conference webpage will open. Next, follow the instructions in the section above.

Connecting via the TrueConf desktop application

Enter the meeting via ID or join it from the conference webpage

If you know your CID (identifier) or conference webpage address you can join the meeting by simply typing \с\CID or http://адрес.сервера/c/CID in the search string and press the call button:

Please contact your server administrator or meeting moderator and ask for your meeting ID or conference webpage address.

Call the conference owner

The user who has created the conference is marked with a yellow star How to join TrueConf video conferences 26 in the address book. If a user wants to join the conference, they can simply call the conference owner, who will receive their join request. If the owner accepts this request, the user will join the conference.

The meeting owner can click Don’t request confirmation for joining the conference checkbox in the Conference manager section of the TrueConf client application when creating a conference.

Please note that conference moderators are not marked with the yellow star in the address book, so you cannot call them to join the conference. You should call the conference owner specifically.

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Connection for SIP/H.323 and PBX users

If you call the conference from SIP/H.323 devices you may need to replace the prefix \с\ to 00.

E.g. 004154248070 instead of \c\4154248070.

Complete description of formats is given in our article on how to call SIP/H.323 users.


Still have questions? Please contact our support team directly via online chat.

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