How to Renew TrueConf Server Free License

Alina Krukova
May 31, 2019
Alina Krukova

TrueConf Server Free license is issued on the term of 1 year. It can be renewed 30 days prior to the end of the term (the number of annual renewals is unlimited). You can simply do it yourself: all you have to do is to fill in the form with the same e-mail address you used earlier (you can find this address in the About section of the control panel tool).

Go to http://trueconf.com/server/key, fill in all the fields and click the Get a Submit & Download button:

Get a Registration Key

You will receive a notification e-mail about your license being renewed. The license key will stay the same.

Now restart TrueConf Server Free to let the server update information about a new license:

Your license has been extended – easy as one, two, three.

If something went wrong, please, click on the situation which better describes your problem.

Situation 1. Information about the server license has not been updated

In order to update your server license, please make sure your server can connect to our registration server via TCP 4310 port.

Situation 2. The server failed to start

In case the license has already been extended and the server fails to start when entering control panel (server status is set to Stopped in the control panel tool) restart the server manually (Go to About tab then switch to System > Start):

Situation 3. Get re-registered if the problem has not been solved yet

In case the server restart has not solved your problem, you need to re-register the server entering the registration key manually. Click the Register button in the About tab. Go to Registration Key tab then choose Register in TrueConf Server Activation window and enter your registration key:

That’s it! After a successful license renewal you can continue to use TrueConf Server Free.

If you experience any technical difficulties or you have any questions regarding free license renewal, please contact TrueConf Support by phone 1-347-878-3263 or write us an e-mail support@trueconf.com.

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