TrueConf Kiosk

Kiosk

Video kiosk is an all-in-one solution designed to bring improved customer service. TrueConf offers specialized software that can be easily integrated into existing hardware systems, e.g. ATMs. Video kiosk can also be installed as a separate terminal or a video panel.

TrueConf Kiosk is based on a Windows PC connected to a USB webcam, speakerphone, or handset to facilitate communication with customers. You are free to choose any hardware vendor you want, while we optimize TrueConf software for each particular case.

TrueConf SDK for Video Kiosks

Public Conferences and WebinarsVideo call from operator to customerUp to 1080p video quality dynamically adapting to communication channel
Public Conferences and WebinarsInvite more operators into your video callAfter you’ve added more than two operators, the video call turns into a conference with several participants on the podium
CallsVideo calls forwarded and transcoded into SIP formatWe automatically transcode the call for your contact center solution
SaveCalls and conferences recorded on the serverAll calls are automatically recorded in the highest quality. Recording format is convenient for post processing and transcribing
CollaborationOperator’s video replaced with contentAn operator can use this option to capture desktop or particular window on his/her PC (e.g. to show car design or account status to the customer)
QueueCall queue managementWe will automatically forward the call to the first available operator provided they are available in TrueConf client application
PrinterOperator’s content printed via video kioskOperator runs TrueConf virtual printer that automatically sends documents to print directly to the kiosk
TrueConf APIUser-friendly libraries for custom interactive interfacesWe provide full SDK pack including documentation, GitHub use cases and YouTube demos, which are of particular interest for developers
SupportDedicated customer support lineFor the customers using TrueConf SDK and API we provide a beneficial support pack for troubleshooting during pilot project developing

TrueConf Kiosk Benefits

TrueConf Kiosk
  • Customer service automatization and staff cost reduction.
  • Maintaining eye contact with the customers.
  • Customer requests easily forwarded to the most qualified experts regardless of their location.
  • Serviced office space reduced and leasings costs saved.
  • Quality services provided to people with hearing and speech impairments.
  • Reduction of the average waiting time during busy hours.
development
Reliable Video Conferencing Infrastructure

Video kiosk technology is powered by TrueConf Server, which also provides full integration with third-party hardware systems. TrueConf Server is one of the most popular video conferencing solution in Eastern Europe.
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Conference Sessions Recording

To avoid disputes and boost quality service, the system automatically records all video calls.
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Recording
Interoperability
Integration with Existing Contact Centers via SIP Protocol

We automatically transcode calls from the kiosk into SIP protocol with support for video, providing transparent integration with third-party software run by contact centers. There is no need for operators to install client applications or take additional trainings.
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TrueConf Kiosk in Use


TrueConf Virtual Printer

With this application, operators can easily issue work orders, bills, tickets, receipts or any other documents and promptly send them to print right to the video kiosk. The customers can easily access the documents without leaving the kiosk.


Useful Integration Tools

TrueConf provides wide range of API and SDK toolkits that can be used to easily integrate video conferencing services into existing desktop or mobile applications or new solutions, such as video kiosks.
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