How to Register SIP Devices on TrueConf Server

Alexander Galvita
August 27, 2019
Alexander Galvita

You can easily register a SIP and H.323 device on TrueConf Server. Once the registration is complete, calling this device from our client applications will be no different from calling a regular user.

Below, we will explain how to register a SIP device on TrueConf Server and show the whole process using the examples of Polycom RealPresence Desktop and X-Lite applications.

Registering a SIP Device on TrueConf Server

The process involves two steps:

  1. TrueConf Server administrator creates a user account for a SIP device to be registered on the server.
  2. A SIP device gets authorized with the newly created account.

Next, we bring only the second step into focus. Learn more about the first step in TrueConf Server documentation.

Authorizing a SIP Device

For Polycom RealPresence Desktop

  1. Go to settings by clicking .
  2. Go to the SIP section.
  3. Check the SIP Registration box.
  4. Enter:
    • SIP Proxy Server and SIP DomainIP address or domain name of a TrueConf Server instance you are registered on.
    • SIP User Name, Authorization Name your username in the account on your TrueConf Server instance (the first part of TrueConf ID).
    • Password — password for this account.

In our earlier post, we showed how to register Phoenix Audio Spider conference phone on TrueConf Server.

Our blog post will also help you understand how to call TrueConf users from a Polycom endpoint.

For X-Lite

  1. Go to Softphone — Account Settings.
  2. In the opened window, enter:
    •  Account name, User ID, Autorization user, Display name — your username on TrueConf Server (see the above section).
    • Password — password for this account.
    • Domain — IP address or domain name of your TrueConf Server instance.
  3. Check the Register with domain and receive incoming calls box.
  4.  Choose Proxy in the Send outbound via menu item (in the Address field, enter the IP address of your TrueConf Server instance).
  5. Clear the Dialing plan field.
  6. Click the Advanced tab and verify that the Register every field is set to 3000 seconds. If the value is different, set the appropriate one.

Click OK to save the settings.

Once you successfully log into X-Lite, enter your full TrueConf ID and click Call to make an audio call to a TrueConf Server user.

To make a video call, click Video Call instead of Call:

Still have questions? Please contact our support team directly via online chat.

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