As more companies worldwide lean towards remote and hybrid work models, there has been an increase in the need for practical communication tools to stay connected with employees and clients.
According to statistics, about 36.2 million American employees are expected to work remotely by 2025; these hints that even more companies are bound to adopt these VoIP channels for seamless communication.
As we know, teleconferencing involves using telecommunications to connect two or more people in different locations, either via audio or video. While it has its benefits, sadly, many companies have breached business security by participating in and sharing critical information through unsecured conference calls.
In this article, we will highlight seven tips on how to secure conference calls for your employees or clients.
But first, let’s see why teleconference call security is essential. Shall we?
Why is conference call security important?
As a business owner currently using or planning to integrate teleconferencing into your communications strategy, it is paramount to adhere to the best conference call practices so that you won’t fall victim to cyber threats or attacks.
Conference calls can improve different areas of your business when done right and securely.
Let’s see what you gain when securing conference calls for your business.
Keep your business data and information safe
Small businesses often overlook cybersecurity measures because they feel only larger corporations should be worried about them. Ironically, cybersecurity statistics reveal that one cyberattack occurs every 39 seconds and 43% of all cyberattacks target small businesses.
Therefore, you must ensure that all business activities you carry out online, including teleconferencing, are secure. Putting the proper teleconference call security measures in place helps protect your business data and keeps customer data safe from intruding parties. One effective way to safeguard customer data is by using a secure customer data platform (CDP), which collects and manages customer information across multiple channels and touchpoints. By implementing robust security measures, such as encryption and access controls, a CDP can help ensure that sensitive customer data remains protected against cyber threats.
Save costs
71% of data breaches are financially motivated, and the average cost of a data breach, according to the IBM Cost of a Data Breach Report 2021, is $4.24 million. You’d agree that the cost of implementing the proper teleconference security measures is nothing compared to the millions of dollars you’d otherwise spend when your data is compromised.
So, regardless of your business size, taking cybersecurity seriously and adhering to the best teleconferencing practices will save your business more money and prevent potential expenses on ransomware attacks.
7 Recommendations for securing a conference call
Now that you know why teleconference call security is essential, you may wonder how to secure your calls from cyberattacks. Not to worry, we will tell you everything you need to know, so read on.
1. Call encryption
Maintaining data privacy is key to any business, so most VoIP platforms implement end-to-end call encryption to ensure secure communications. Call encryption is a VoIP security measure that blocks third parties from accessing the data exchanged during calls to guarantee safe communication and user privacy.
With call encryption in place, your VoIP software converts shared data or content into a code and transfers it safely from one endpoint to another (i.e., from sender to intended receiver). Even when unauthorized parties intercept your data in transit, they won’t be able to decrypt it or listen in because the encryption guarantees that information stays between you and the person (or people) on the call. Depending on your VoIP provider, you can easily set up this feature from the “security” section in settings, and you’re good to go.
Ensure to only use a VoIP providerthat implements end-to-end encryption and other security measures like:
- Two-factor authentication
- Enabled Secure Real-time Transport Protocol (SRTP), etc
2. Train your team to prevent cyberattacks
“Even the bravest cyber defense will experience defeat when weaknesses are neglected”
– Stephane Nappo.
Contrary to popular belief, cybersecurity is not a one-person job; it is an all-hands-on-deck situation and requires everyone to play their part in ensuring a solid security culture. There are many ways to achieve a secure digital environment, including the implementation of email spam detection, multi-factor authentication and regular security audits.
Having the best VoIP software with airtight security features is not enough. You also need to create awareness and educate your team members on the dangers of cyberattacks and how they can prevent them.
When employees know the consequences of overlooked careless actions like sharing conference call links, passcodes or toll numbers indiscriminately and how it can pose a tremendous threat to the company, they will develop a stronger sense of security. They will use a reliable operating system, and take other security measures to protect sensitive company information.
In fact, ensuring your employees’ proficiency in IT security fundamentals is very vital. Fortunately, one effective way to deepen their understanding is by providing resources like comptia a+ dumps, video training courses, and study guides. These can offer practical insights and knowledge, enhancing their ability to safeguard sensitive information.
3. Always keep meeting ID in mind
Using the same meeting ID for every call session is not advisable, as it can be detrimental. Uninvited intruders can get access to previously used meeting IDs and join conference calls to either create a nuisance or steal sensitive information.
Therefore, try to generate or use a per-meeting ID for every meeting rather than a personal ID.
4. Add a meeting password
In real life, we sometimes need verification to access certain buildings, meetings, or events; the same rule can be applied to online conference meetings. Passwords play a critical role in providing an additional layer of security against unauthorized access.
Creating a password for critical meetings ensures uninvited attendees don’t have access to them, making it a safe space for free communication. Always create strong passwords, and never share your passwords indiscriminately. Using a reliable password manager is highly recommended to generate and store complex, unique passwords for all your accounts.
5. Lock the meeting from your participant’s list once all attendees are “ready to go”
Thankfully, many teleconferencing tools enable you to virtually lock a meeting space once everyone you invite has joined. Enabling this feature will block any meeting bomber from entering or listening in without being invited and curb data breaching. Additionally, consider using data privacy management to further enhance your data security efforts.
6. Record your teleconference meetings
Most VoIP tools have a call recordingfeature that enables meeting hosts to record conference calls.
People record teleconference meetings for different reasons; while some record for training, others record for reference sake. Regardless of your reason, it’s vital to record critical meetings to ensure a safe communication space.
Usually, once you begin, it will notify every participant that the meeting is being recorded. For most tools, this is indicated by a blinking red circle at the top or bottom of the screen.
Not only does this feature help you keep track of meeting activities and participants, but it can also scare away uninvited attendees with malicious intentions. Out of courtesy, always remember to notify all participants before you record.
7. Keep your calling software top-notch and up-to-date
Regardless of your need for conference calling software, you owe it to yourself and your business to choose the best.
Developing excellent cyber hygiene or best practices doesn’t just end with choosing the best tool because hackers get more creative with their strategies by the day. So, it would be best if you also carried out frequent software updates and regularly tested your tool’s security limits. Doing this prepares you to catch threats as early as possible before they become full-blown attacks. Moreover, consider using a cloud VPN service for an additional layer of security, especially if your app involves handling sensitive data or requires secure connections.
Bonus point-enable a virtual waiting room
Having a virtual waiting room that requires the meeting host to verify participants before adding them to a teleconference call adds an extra layer of protection. It is ideal for meetings with many attendees, as it helps you to deny access to the people that may have randomly stumbled on the meeting link.
Doing this also gives your invited participants a sense of security, knowing that no unwanted person lurks in the shadows to steal personal information or leak data.
Conclusion
Cybercriminals are not relenting in their quest to cause havoc. The first half of 2022 saw about 236.1 million ransomware attacks globally; therefore, cybersecurity should be at the top of your list, regardless of your business size.
As you have seen, disregarding the importance of cybersecurity measures for your teleconference calls can lead to information misuse and cost you more than you can imagine.
Your team and customers deserve the best teleconferencing experience, so stand out from your competitors by leveraging these tips for safe conference calls, and you’ll be glad you did.
