description: Configuring access protection for the TrueConf Room control panel — user and administrator modes. Password and PIN protection

---

Secure authorization

If you are using the full version of TrueConf Room, you can protect the application from unauthorized access with a password. This will prevent regular users from making unwanted changes to the terminal and allow only the administrator or operator to have access.

Access to the application is protected in the Security settings menu section.

Security levels

There are various security levels:

• so that regular users cannot access network settings, you can protect access to administrator mode with a login password;

• to restrict access to the TrueConf Room control panel in general, you can set up separate protection for logging into user mode.

Security types

TrueConf Room supports the following types of secure login:

• password — a sequence of characters set by the administrator when enabling protection and that must be entered manually each time you sign in to the control panel. This is the only possible type of protection for accessing admin mode.

• A PIN code is a case-sensitive short sequence of characters that is generated automatically and can be used not only manually but also via an access link when joining. This is the recommended protection type for accessing user mode.

Please note that secure login for users is available only if it has been configured for administrators.

The administrator and user passwords must be different, but there are no restrictions on their length or complexity, so you are responsible for access security.

The link with a PIN code is represented in the following way: [server]:[port]/[PIN], where:

• [server] — the address of the local server running on TrueConf Room (it can be found in the browser address bar after signing in);

• [port] — the port for accessing the control panel of TrueConf Room.

Example

If TrueConf Room is running on port 80 of a machine with the IP address 10.1.1.10, use the link http://10.1.1.10:80/ABC to join with the PIN code ABC.

If a PIN code is set for joining as a user, it will be embedded in the link on the main screen. This way, you can restrict access for people outside the meeting room, while people inside the meeting room will not need to take any extra steps when joining.

What should I do if I forgot my password?

If administrative access to the TrueConf Room control panel is protected with a password or PIN code, make sure to save it in a secure place or memorize it. The application does not provide any mechanism for recovering administrator access if the login/PIN code is lost. In this case, to reset the settings, you can delete the folder on the PC with TrueConf Room:

• on Windows C:\Users\<user>\AppData\Local\TrueConf\Room

• on Linux /home/<user>/.config/trueconf/room

where <user> is the OS user account under which the software endpoint was installed.

If this doesn't help, reinstall TrueConf Room.

If the settings are not reset, try clearing the browser cache or contact technical supportTrueConf.