Secure Login

With the full version of TrueConf Room, you can secure the application from unauthorized access by using a password. This will protect the terminal from unwanted changes by regular users and restrict access to only the administrator or operator.

Access protection for the application is configured in the Security settings menu.

Security Levels

There are various security levels:

• To prevent regular users from accessing the network settings, you can enable login protection for the administrator mode.

• To generally restrict access to the TrueConf Room control panel, you can set up separate protection for entering user mode.

Security Types

TrueConf Room supports the following types of secure login:

• The password is a sequence of characters set by the administrator during the installation of protection, which must be manually entered each time you access the control panel. This is the only possible type of protection for accessing administrator mode.

• PIN code — a case-insensitive short sequence of characters that is generated automatically. It can be entered manually upon login or used for access via a link. This is the recommended type of protection for access in user mode.

Please note that secure login for users is available only if it has been configured for administrators.

The link with a PIN code is represented in the following way: [server]:[port]/[PIN], where:

• [server] — the address of the local server running TrueConf Room (you can see it in the browser's address bar after logging in);

• [port] — port for access to the control panel TrueConf Room.

Example

If TrueConf Room is running on port 80 of the machine with the IP address 10.1.1.10, then to log in with the PIN code ABC, use the link http://10.1.1.10:80/ABC.

If a PIN code is set for user mode access, it will be embedded in the link on the main screen. This way, you can restrict access for people outside the meeting room without requiring additional actions from those inside the meeting room when entering.

What to do if you forgot your password

If you configure administrative access to the TrueConf Room control panel with a password or PIN code, ensure it is stored securely or memorized well. The application does not offer mechanisms to recover administrative access if the login/PIN code is lost. In such cases, you can reset the settings by deleting the folder on the PC with TrueConf Room.

• on Windows C:\Users\<user>\AppData\Local\TrueConf\Room

• on Linux /home/<user>/.config/trueconf/room

where <user> is the OS user account under which the software endpoint was installed.

If this does not help, reinstall TrueConf Room.

If the settings reset did not occur, try clearing the browser cache or contact technical supportTrueConf.