We provide our customers with high-quality software and constantly monitor its quality. If you encounter any issues while using TrueConf products and you are not able to solve them by yourself, you can contact TrueConf technical support department. Apart from the detailed issue description, our managers may ask for some additional information in the form of log files. This article describes which logs may be required to identify and eliminate the issue.

We are proud to announce TrueConf has been honored with two industry awards in 2025: a Trustworthy Tech Award from Software Suggest and a High Performer in G2’s Grid® Report for Video Conferencing. The company has been recognized for excellence in security, innovation, and customer satisfaction in the video collaboration space.

Last week, we participated in GITEX Asia 2025, the largest tech event in Asia. TrueConf team showcased smart collaboration technologies which allow seamlessly connecting large teams while enjoying high-quality video meetings across all devices.

Asynchronous messaging significantly transforms the way companies interact and develop their platforms. It allows users to transmit and collect information without requiring instant feedback or simultaneous presence.

We’re thrilled to present TrueConf Group 1.1.4, the latest update of our video conferencing endpoint for meeting rooms powered by upgraded firmware. The new version brings the capability of upgrading via web interface and the ability to manage video conferencing endpoints using TrueConf MCU, a server for legacy SIP/H.323 endpoints.