How to solve “initdb failed” problem when installing TrueConf Server

During TrueConf Server installation, you can sometimes get an “initdb failed with non zero exit code. Aborting installation”, which is connected to the PostgreSQL database. In this article we will explore some ways to solve this problem.

Option 1: No rights to create files

Most often this error is caused by a problem with the rights of the account under which you are installing TrueConf Server. This means that the installer does not have permissions to create C:\Program Files\TrueConf Server\database or C:\TrueConf\database directory.

Solution

Run the TrueConf Server installation file under a local admin account in your operating system or grant explicit account rights to the current operating system user in the directories mentioned above.

Option 2. Installing from a network drive

The “initdb failed” error may also occur when installing TrueConf Server from a network drive.

Solution

Download the TrueConf Server installation file to any directory on your local drive and run it.

Option 3. Username contains Cyrillic characters

If your admin login contains Cyrillic characters, you can also get an “initdb failed” error when installing TrueConf Server.

Solution

Use an administrator account that does not contain Cyrillic characters in the username.