Technical Support Packages for TrueConf Users

We offer our clients exclusive high-quality technical support. Our technical support team will promptly resolve any issues with TrueConf Server video conferencing system.

Technical Support Packages

BasicExtendedFull
Access to documentation and blog tutorialsVVV
Ability to submit tickets and track their statusVVV
Priority phone support30 days following the purchaseVV
Ticket response timeUp to 3 working daysNext working dayOn the same business day
Troubleshooting of network setup, firewall settings and API usageVV
Assigned support engineerV
High priority status for interoperability issues over third-party protocols like H.323, H.239, SIP, BFCP, WebRTC, RTSP, LDAP and SMTPV
Remote maintenance training for system administratorsV
TrueConf MCU technical support *UnavailableV
TrueConf Server for Linux technical support **UnavailableV
1 Year PriceFree of chargeFrom 595 USDFrom 995 USD

* For TrueConf MCU, only full technical support package is provided. Pricing details can be found here.

** For TrueConf Server for Linux, only full technical support package is provided. Pricing details can be found here.


TrueConf Server renewal policy

TrueConf Server FreeAnnual licenseLifetime license
Regular Software UpdatesFree of chargeFree of chargeOne year free. Extended or full technical support contract required further
Basic SupportNot availableFree of chargeFree of charge
Extended SupportAccording to support planAccording to support planAccording to support plan
Full SupportAccording to support planAccording to support planAccording to support plan

TrueConf MCU renewal policy

TrueConf MCU FreeLifetime license
Regular Software UpdatesFree of chargeOne year free. Full technical support contract required further
Basic SupportNot availableFree of charge
Extended SupportNot availableNot available
Full SupportAccording to support planAccording to support plan

To find out details, please contact our sales department at: sales@trueconf.com.

Also, you can refer to the free help section on our website, where you can find answers to many frequently asked questions: