With TrueConf, you can use any PC-compatible cameras (both USB 2.0 and USB 3.0 web or PTZ cameras) providing resolution from 240p to 2160p. Please note that every camera (unless it supports UVC standard) requires drivers to work properly, which is supplied by the camera manufacturer.
For comfortable audio conferencing experience, we would recommend you to use a headset or speakerphone. However, TrueConf software also works with regular mic and speakers of your laptop thanks to our state-of-the-art noize and echo cancellation algorithms.
Shipping and fees
We can ship to virtually any address in the world. The timing and cost of delivery depends on several factors: the country of destination, dimensions and weight.
We will be glad to calculate the shipping cost based on the factors above once you place an order. Delivery time frame may vary and usually takes up to 15-20 business days
Payment methods
We accept wire transfers, credit cards and PayPal. After placing an order, our manager will contact you and provide all necessary documents for payment. Please note we work on a pre-payment basis.
Tracking information
We will provide you with tracking information as soon as it becomes available to us.
Local taxes and duties
All our prices are netto-based. The customer is solely responsible for taxes and duty fees, which may arise depending on the shipment destination and local import regulation rules.
Exchange and return of goods
If you received an item of improper quality (which is defective and cannot fulfill its functional qualities), you are entitled to request a refund or exchange goods. If the goods are part of the kit, you either can return the entire kit or only a broken part. In case of partial return only returned item will be exchanged or refunded. Only items returned back to us in initial condition are eligible for a full refund.
Warranty
We provide 1-year warranty for all customers. Manufacturer’s warranty is also available and its terms depend on the product.
Notice
We do not provide technical support on audio and video devices you're using. Any questions on installation and operation of your video conferencing equipment should be forwarded to the manufacturer.
