TrueConf Server Admin Guide

# User types

With TrueConf Server you can set different roles and privileges for users and administrators. Below you can find an overview of user and admin roles in TrueConf.

# User roles

TrueConf Server users can be divided into the following categories:

If a user is registered on the server, but is not currently authenticated, he/she will not be counted as one of online users whose number is limited by the license.

Please note that a conference can be created only by users authorized in the client application or in the personal area.

  • Guest – an unauthorized user who joins a TrueConf meeting. Guest access is only supported in public web conferences (webinars) only. Guests can join the meeting via a link or after preliminary registration. Guest can be assigned with a moderator or speaker role. These roles are described below.

When creating a public conference, you can restrict permissions for guests by forbidding them to send messages, audio, and video.

Unlike authorized users, guests can only see TrueConf ID (login) and the displayed name in the cards of other event participants. This is done for security reasons and cannot be changed by the server administrator.

  • SIP, H.323 and RTSP devices – SIP/H.323 endpoints that participate in a meeting (but are not registered on TrueConf Server), and RTSP streams (for instance, for IP camera broadcasting).

For more details on how the connection to TrueConf Server is licensed for each user type, refer to the "TrueConf Server licensing" section.

# User identificator

Every user of TrueConf Server and TrueConf Online cloud service has TrueConf ID.

TrueConf ID is a unique TrueConf user identifier designed for authorization in client applications and participation in video calls and conferences.

As a rule TrueConf ID looks like that: <user_id>@<server>. Where: <user_id> is user’s name entered during registration; <server> is TrueConf server name.

Examples:

User george on TrueConf Online cloud service:

george@trueconf.com

User maria on corporate TrueConf Server server.company.com:

maria@server.company.com

Although the @ character is used in TrueConf ID, it is not an email. If you send an email to a user’s TrueConf ID, he/she will not receive it.

# Roles of conference participants

All registered users and guests (in public events) attending a TrueConf conference are referred to as participants. In addition to video conferencing, they can interact with each other through chat, reactions, and audio remarks (in a moderated role-based conference). Each participant is visible to everyone else in the conference participant list and cannot be hidden. They also have additional rights depending on their role.

# Moderator

A moderator is a conference participant who manages the event. This user is allowed to:

  • Invite users to the video conference

  • Remove participants from the event

  • Invite attendees to the podium during a moderated role-based conference

  • "Pin" speakers on the podium during a smart meeting

  • Control the devices of any other conference participant

  • Сhange the video layout

  • Select an audio track for participants in a conference with simultaneous interpretation

  • Change the PIN code and ID for an ongoing conference

  • Lock an ongoing conference for new participants

  • Control the devices of any other conference participant

  • End the conference.

Unlike the owner, there can be multiple moderators in a TrueConf conference. Moderators can be appointed by the conference owner or any other moderator.

The moderator role can also be given to a guest or a participant from a federated TrueConf Server.

# Owner

The owner is either the user who created the conference or was given the owner role by the administrator when the event was scheduled or edited. When this user joins the conference, he/she receives:

  • All moderator rights listed above

  • Access to event analytics

  • The right to manage video recording on the server side

  • Ability to download video recordings of this conference stored on the server.

A moderator cannot remove the owner from the conference.

# Operator

An operator is a user who is automatically given the moderator rights in all video conferences that this person joins on his/her server. This role can be helpful if it is necessary to appoint an experienced person who can assist in conference management.

In addition to moderator rights, an operator can:

  • Join any conferences protected by a PIN code without having to enter it

  • Join locked conferences.

Operator rights, unlike moderator rights, are not transferred via federation. This means that if you are an operator on your TrueConf Server, you will not be an operator when joining a conference hosted on a different server (with a different address).

# Speaker

A speaker is a conference participant who is allowed to make a presentation to other participants.

Depending on the selected conference mode, the role of a speaker can be given to:

  • Every participant in "all-on-screen" conference mode

  • In video lecture mode – only one participant (teacher), who can be heard and seen by other participants (students). However, it is possible to add another speaker by giving the selected participant the moderator role. This person will also be displayed in the layout.

  • In a moderated role-based conference, any participant can become a speaker after sending a special request for the podium. Additionally, a moderator can invite a participant to the podium. The number of spots on the podium has to be specified when creating the conference.

  • In a smart meeting – any user who starts speaking or sharing content. This person will be displayed in the layout instead of the participant who keeps silence longer than others or who started content sharing earlier than others (if his/her microphone is muted). The number of spots on the podium is limited and can be specified when the conference is created. A moderator can “pin” any participant on the podium so this person is displayed in the layout even if he/she is silent.

# Interpreter

An interpreter is a conference participant who is allowed to translate the presentations of other participants simultaneously in conferences with corresponding settings. The interpreter selects the language from the language pair assigned to him/her (e.g., English-Spanish). All attendees, who select the translated language, can hear the interpreter, although they do not see the interpreter in the video layout (in the participant list, the interpreter is displayed in the separate Interpreters section).

# Admin roles

In TrueConf Server, there are two types of administrators depending on the user groups that are automatically created in the OS during server installation:

  • TrueConf Server Admin has full access to the TrueConf Server control panel and can manage all server settings.

  • TrueConf Server Security Admin has read-only access to the reports and recording. TrueConf Server Security Admin cannot change any settings in the TrueConf Server control panel.

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