Getting Started
Getting started
When you launch the application for the first time, allow it to send you notifications.
If you have a device with iOS/iPadOS 18.0 or above, you will need to grant permission to discover devices in the local network. This is necessary for connecting to local TrueConf.
The authorization window will be available where you can:
go to the settings of the application;
connect to the conference or log in using a QR code
- Log in using a corporate account or a cloud account, or you can manually enter the server address;
Signing in
To connect to your corporate TrueConf Server:
Click the Log in button.
Select the Corporate user account section, then enter your corporate email or TrueConf ID (username) and click the Next button.
- If connection is successful, you will be able to see the server name in the top left corner.
In the future, if you need to connect to another server or to TrueConf Online, go to Options → Profile → Sing out and follow the steps described above.
Enter your login (TrueConf ID).
Then enter the password for your account. For the first login, you can obtain the login details from your system administrator.
To connect to a cloud account:
Click the Log in button.
Select section Cloud user account.
Enter your email or TrueConf ID (login) and click the Next button.
Additionally, by clicking the Log in button in the Cloud user account section, you will have access to authentication using social networks or email.
With the help of Face ID/Touch ID, you can enable secure login after the first sign in and avoid manual entering of your personal credentials each time you enter the application. To do it, tap the 
or 
button and confirm the use of biometric authentication.
Please note that if you decline secure authorization with Face ID/Touch ID, your phone password will be used for authorization. To enable secure authorization, go to iOS settings, select TrueConf in the list of applications and activate the switcher Face ID/Touch ID.
After signing in, you will have access to the 5 main sections of the application. Read the corresponding sections of the user guide to learn more about the features available in these sections.
Sign in as a guest
You can join as a guest only in a public conference (webinar). This can be done in several ways: by using a QR code, entering the conference ID, or directly from the conference page in a browser.
With a QR code
On the authentication screen, click the 
button and scan the QR code available on the conference page.
You can also upload the QR code image saved on your iPhone. To do it, tap Gallery and select the photo.
In this way, you can join any public conference without having to connect to a different video conferencing server.
If you want to join a private conference with a QR code, you have to be signed in to your personal area on the conference page.
With conference ID
On the authentication page, click the Join conference button. Enter the event ID without \c\. For example, if the ID appears as \c\2050356374@video.company.com#vcs, you only need to input the numbers 2050356374. Enter the required information and click the Next button. Then, provide your name (alias) by which you will be identified in the conference, and click the Log in button.
Profile
The profile is available in the Options section of the application, where the following features are accessible:
Edit personal information: display name, full name, and organization.
Set up an avatar.
Changing the network status:
online
Do not disturb.
Set an additional status, such as information about vacation or changes in the work schedule.
Your information. Mobile and work phone numbers are set by the server administrator.
Go to the personal area.
Sign out.
Personal area
Personal area is a separate web page on the server intended for scheduling video conferences and editing personal information or the address book.
Every user added by the server administrator has access to this page.
On the main page, you will see:
Conferences scheduled for today
Virtual rooms.
Only the events where you are the owner or participant are displayed.
By tapping on the conference name, you will open the conference card where you can:
Navigate to conference analytics.
Start the event.
Change its settings.
Export the event to the corporate calendar.
Delete the event.
User statuses
In TrueConf for iOS/iPadOS, statuses are available to determine user activity:
- online;
— online via smartphone or tablet;
— online from a hardware or software SIP/H.323 terminal;
— recent activity: network status for users who have previously logged into the mobile app but are currently offline;
— participating in the conference as its owner.
— busy in a video call or conference;
— away (not at the computer for a while, default is 15 minutes);
When the computer screen is locked, the status is automatically set for the user logged into the TrueConf application. In this case, the timeout settings for this status are ignored.
— do not disturb (manually set in the profile);
— offline.
Offline mode
If there are connection issues with the video conferencing server, the application will display the status No connection. In this case, you can continue using the application, specifically: