# Registration
Here are the minimum steps needed to set up a working corporate communication system:
Select a machine (PC, physical or virtual server) with suitable hardware.
Register the server. ◀️ You are here!
Configure HTTPS (it is used for many key features such as integration with the AI server, conference scheduling, etc.) and specify the external server address (the address of the guest page).
Configure access to the server for users within the corporate network and, if necessary, from an external network (outside the corporate network).
Create user accounts or integrate the server with a directory service via the LDAP/LDAPS protocol.
Install client applications for users and show them how to connect to your server (check the documentation for the desktop application).
# What is the registration key and server ID?
Registration key is the unique secret combination of characters that identifies the licenses for your TrueConf Server instance. It is needed for activation of the video conferencing server after its installation. You probably received the registration key when downloading the server on the TrueConf website or when purchasing it from company partners.
When contacting TrueConf technical support, employees may request you to provide your server ID (first five characters, e.g. EB2MM) but never the entire registration key.
Two servers cannot function simultaneously on two computers with the same registration key. If you try to register two servers on different computers with the same key, a hardware key error will occur.
Server ID is the unique identifier of a TrueConf Server instance. The server identifier includes several characters that match the registration key (up to the first hyphen), for example, EB2MM. It will be displayed in the TrueConf Server control panel in the Summary section:
If you do not have a key, you can receive a free license by clicking the Download free version button on the TrueConf Server Free webpage.
A detailed comparison of the free and paid versions of TrueConf Server is available on the pricing page.
Here you will find a TrueConf Server Free download form:
A registration key will be sent to the email address that you provided.
You will receive the key within 15 minutes
If you did not receive the key, please contact us in any way convenient to you or check your SPAM email folder.
After filling out the form, select your operating system to get access to the corresponding installation guide. When TrueConf Server is deployed, you can register it.
# Server Name
TrueConf Name is a symbolic name designed to identify TrueConf Server in a network. The server name can be used to run video conferences with users of federated TrueConf Server instances or for SIP/H.323 endpoint integration (e.g. Polycom or TrueConf Group endpoints).
Server name is generated automatically in the control panel upon TrueConf Server registration. Standard server name has the following format: <server_id>.trueconf.name#vcs, where <server_id> is server ID. Server name can be changed; instead, you can set domain name for your TrueConf Server instance.
Upon successful registration the server name is shown in the upper part of TrueConf Server control panel:
An IP address cannot be used as the server name.
You can change the server name only when re-registering it. Please note that all previous chat messages will become unavailable. So, we do not recommend doing it without consulting our technical support.
# Online server registration
Register the server. To do this, you will need to enter the registration key you have received earlier.
Open your browser and go to the TrueConf Server settings page. By default, its address is identical to the address of the machine where the video conferencing server is deployed. If you do not know how to learn the address and port, check the installation guide.
Enter your key in the corresponding field and click the Registration button:
If you do not have a key, click the Where do I get the key? link on the TrueConf Server registration page and follow the instructions above.
3. Once TrueConf Server has been successfully registered, you will see running, registered at the top right corner of the control panel window:
If the connection with the registration server (reg.trueconf.com on TCP port 4310) is lost, your TrueConf Server Free will be disconnected after 12 hours. The scheduled disconnection time will be displayed on the Summary tab. The full version of TrueConf Server does not have such limitations, regardless of the registration method (online or offline).
# Offline registration
Offline registration is not available with the free license. It can only be performed for paid licenses or for servers with a temporary trial license issued by the managers.
# How to register a new server or re-register an existing server after clean reinstallation
To complete offline registration on a PC without an Internet connection, you'll need a device with network access to obtain a registration key. From this device, go to the application form page and follow the instructions in the section Server Registration Process.
Once you have received an email containing your registration key, open the control panel on a PC without Internet connection, enter the key into the Registration Key field and press Registration:
Create registration file button will appear in the registration window. Click on it to generate a file with your registration information:
The created offlinereg.vrg file is automatically saved in the browser's Downloads folder. Send it to sales@trueconf.com. In response, you will receive a file that needs to be transferred to the PC where the offline server registration is being performed.
Please do not try to restart offline registration until your receive a respond to your request. If you restart offline registration, you will need to retry the whole process.
Click on Select file and select file offline2.vrg. Then click Continue:
If the offline registration has been successful, you will be notified that TrueConf Server has been successfully registered in the control panel.
# Re-registering the server in a private network
If the server previously operated in a closed network and you want to change the license composition, or if the server was stopped due to the CHECK CERT: HW key is failed! error, you do not need to go through the full offline registration process again. Since you already have a registration key, there is no need to obtain a new key by filling out the form to download the installer.
Go to the Summary → License info section of the server control panel and click the Register button:
Enter your current registration key into the appropriate field and click Registration:
You can find your registration key in the mailbox you specified when filling out the registration form required for downloading the server. The email address is also displayed in the TrueConf Server control panel in the Contact person field:
If the email was accidentally deleted, you can request the key from your manager. If you don't have your manager's contact details, just contact us, provide your server ID, and we will help you.
However, this will not work if you change the server's hardware configuration: in this case, you will need to contact us to request a hardware binding reset and then go through the offline registration procedure described below again.
# How to re-register the server
To re-register TrueConf Server without changing the key (for example, to activate new features after purchase), go to the Dashboard → Summary section and enter your old key as shown earlier.
To change the TrueConf Server registration key:
Open Dashboard → Summary.
Go to the License info tab.
Click Register and specify a new key, as shown above:
# Re-registration with the server name which has already been used
Sometimes, it may be necessary to change the server name to the one which was previously used for a different registration key. For example, a trial version was used, and then, a new registration key for corporate use was obtained for TrueConf Server. In this case, you can use one of the two options:
Request your TrueConf manager, who is assigned to your company, to release the selected domain name (please note that to release a name does not mean to reset the hardware binding).
First, register the server with the old (test) key using a different server name that has not been used yet. Then, register it with the new (production) key using the required server name.
# Registration: Frequently Asked Questions
# Is it possible to register the free version of the server without an Internet connection?
No, this feature is only available to those users who purchased annual or lifetime TrueConf Server license. If you need a trial version of TrueConf Server that operates without Internet connection, feel free to contact us.
# What should I do if I get the message "Computer change is not available for this server code"?
It means that your key is "bound" to the computer where the server was installed. To disable this binding, please contact us in any convenient way.
# How to reset the binding?
You will need to reset the binding of TrueConf Server if there have been changes on the machine where it is installed and the HW key (binding key) is "broken." The list of parameters that affect the HW key is given in this article. To reset the binding and restart TrueConf Server, please contact TrueConf in one of the available ways.
# What should I do if I get the message "The registered server doesn't have valid licenses"?
It means either that the key has expired or the time and date on your PC have busted. Make sure that time and date are specified correctly on your PC.
# What should I do if I get the message "Server name is already registered"?
This notification means that the server name you specified during registration is already in use somewhere (by you or another organization) and is linked to a different key. Just specify a different name, or if you specify an external domain name in this field, and you are certain that you are the owner of this address, make sure that no other server with this name is registered in your company.
# Why is a connection with the registration server necessary and what data is transmitted there?
TrueConf Server transmits only service information to the registration server to protect your registration key and expedite the analysis of support requests. No data regarding settings, chats, users, etc., is transmitted. You can read more in the article on port usage.