Pacotes de Suporte técnico

Access to documentation and knowledge base

Access to APIs and Developers Portal

Access to TrueConf's community of professionals

Access to TrueAcademy online course for administrators

Ticket submission and status tracking

Tempo de resposta ao ticket

Ticket resolution priority

Designated support engineer (DSE)

Technical support for Linux-based installations

Online training sessions for administrators (up to 4 hours per year)

Consulting on network equpment configuration and ports setup

Priority handling of SMTP protocol issues

Priority handling of LDAP, WebRTC, H.323, H.239, SIP, BFCP, and RTSP protocols issues

Pre-Configured Zabbix monitoring templates

TrueConf Server API consultation and troubleshooting

TrueConf MCU consultation and troubleshooting

Consultations and priority support for SSO and 2FA providers (Kerberos, NTLM, AD FS, Blitz, Keycloak)

Consultations and assistance for DDoS protection systems (WAF)

Consultations and assistance for SIEM and data leak preventions (DLP) systems

Consultations and priority support for client applications deployment via GPO/SCCM

Consultations and priority support for Exchange and CalDAV protocols, and mail plugins integration

Access to updates for TrueConf desktop and mobile client applications

Access to security updates and bugfixes for TrueConf Server and its components (minor¹ updates)

Access to new major² versions of TrueConf Server with updated functionality