# Address book

When you sign in, the pinned main menu and address book will be displayed in the left part of the window:

/docs/client/media/address_book/en.png
  1. Address book display and user groups management

  2. Dialer

  3. Adding user groups.

  4. Search field

  5. Your profile

  6. Chats

  7. Conferences created ad hoc and meeting scheduling

  8. Address book

  9. Call history

  10. List of users and their statuses

  11. Settings

  12. Slideshow

  13. Surveys.

  14. Recordings.

You can change the width of the displayed contact list by dragging its right border. Similarly, you can change the size of other sections and panels displayed on the right side.

# User statuses

Each user in the address book is assigned with one of the following statuses:

/docs/client/media/gui/statuses/online/en.png — Online
/docs/client/media/gui/statuses/mobile/en.png — Online from a smartphone or tablet
/docs/client/media/gui/statuses/from_terminal/en.png — Online from a hardware or software SIP/H.323 endpoint
/docs/client/media/gui/statuses/in_cloud/en.png — Recently active: the network status for users who previously signed in to the mobile application, but are currently offline
/docs/client/media/gui/statuses/owner/en.png — Owner of an ongoing conference
/docs/client/media/gui/statuses/busy/en.png — Busy (in a video call or conference)
/docs/client/media/gui/statuses/away/en.png — Away (away from keyboard for a certain time period, 15 minutes by default)

When the computer screen is blocked, the status /docs/client/media/gui/statuses/away/en.png is immediately set for the user who is signed in TrueConf client application. In this case, timeout settings for this status are ignored.

Please note: Statuses on different devices have different priorities. In simple terms, if a user is logged in simultaneously from a SIP/323 terminal and a client application, the terminal's status will take precedence. This means the "From terminal" connection will be displayed as the status in the address book and chat list. However, if the user is connected from both mobile and desktop applications, the standard status (such as online or in a call) will be shown, rather than the mobile status.

/docs/client/media/gui/statuses/dont_disturbed/en.png — do not disturb (this is set manually in the profile). Note that this status will remain visible at all times, even when your PC is locked, until you manually change it;
/docs/client/media/gui/statuses/offline/en.png — Offline.

# Notifications about user status change

TrueConf client application supports notifications about user status changes.

If you want to be notified as soon as some user’s status is changed to Online, take these steps:

  1. Find the user in the address book.

  2. Right-click on this contact.

  3. Select the Notify when user goes online option in the context menu.

    /docs/client/media/notify_when_online/en.png
  4. If you want to disable the notification before the user's status is changed, right-click on this contact and select the option Don't notify when user goes online.

  5. As soon as the user's status changes, you will receive a notification with an option to make a call or send a message.

    /docs/client/media/change_user_status_notification/en.png
  6. If you miss the notification and the status of the selected user changes again, the corresponding alert will be displayed. You can either continue status tracking or go to the chat.

    /docs/client/media/notification-offline/en.png

# Searching for users

Enter the user's TrueConf ID or the initial characters of his/her name in the search field above the address book. The application will filter the contact list according to your query and it will be easier for you to find the contact.

If the user is not yet in your contact list and there is no restriction on editing your address book, a "plus" icon for adding them will be displayed as shown below.

/docs/client/media/find_contact/en.png

# Adding contacts

Enter user’s TrueConf ID in the search field and click /docs/client/media/gui/add_button/en.png button.

Similarly, you can add third-party SIP/H.323 and RTSP devices to the address book by specifying a call string instead of a user ID in the appropriate format. You also have the option to save a user by email in the format #mailto:user@example.com to conveniently invite them to public conferences (webinars).

Examples of call strings (addresses) that can be added to the address book:

  • user@example.com — a server user (including one from another server if federation is configured) with the login user and server address example.com.

  • sip:number@example.com — SIP device, such as a terminal in a meeting room. For more information on SIP addresses, see here.

  • #h323:number@example.com — an H.323 device, such as a terminal in a meeting room. Learn more about H.323 addresses here.

  • #tel:123 — the phone number for calling the subscriber, which can be either a mobile number or an extension number on your PBX.

  • rtsp://192.168.1.100/axis-media/media.amp — an RTSP stream, for example, capturing a stream from an IP camera or another conference with external broadcasting enabled.

  • #mailto:user@mail.example.com — email address of a user who is not connected to the TrueConf server but can participate in the conference as a guest (only for public conferences).

After adding a contact, you can create a new group or add them to an existing one.

/docs/client/media/create_group_with_user/en.png

TrueConf Server administrator can add contacts to your address book and set group display automatically to save you from manual settings.

# Adding Conferences to the Address Book

When adding a contact to the contact list, you can use conference addresses as the call string. This allows you to quickly locate and join a recurring conference or virtual room.

To add a conference, you can use the following types of addresses (call strings, URI). In the examples, [cid] represents the conference ID:

  • https://example.com/c/[cid] — this is the webpage address for the conference with ID [cid] (you may have received it in the invitation email).

  • \c\[cid]@example.com#vcs — conference address, including on another server example.com.

  • \c\[cid]@example.com is the conference address, including on another server example.com.

  • \c\[cid] — the conference address on your server (hence, the server name is not specified).

# Viewing and editing user profiles

To view a user profile, left-click on the user's name or select User info in the context menu.

The following options are available in the user profile:

  • Сall the user or send a personal message

  • Share the user contact

  • quickly copy an individual profile item (phone number, TrueConf ID, etc.) using a dedicated button /docs/client/media/gui/copy-user-info/en.png;

  • Open the additional settings menu where you can:

    • view/edit user information

    • disable/enable notifications about messages from the user

    • delete or block the user

    • set a notification that will be displayed when the user's status changes to Online.

/docs/client/media/user_profile/en.png

If a user has been added to your address book by your TrueConf Server administrator, you will not be able to delete or edit the user profile.

To share a contact, click the Share contact button, select the recipient in the pop-up window, and confirm your choice by clicking the Share button. You can also do it in the group chat window with the help of the /docs/client/media/gui/paperclip/en.png button.

# Deleting users

Find the user or device by their display name in the address book, open context menu and click Delete from contacts.

/docs/client/media/delete_user/en.png

You can only delete the address book contacts you've added manually.

# Blocking users

You can block any user via the context menu.

/docs/client/media/block_user/en.png

Similarly, you can unblock users.

When a user is blocked, they will not be able to:

You can find the list of blocked users in the Settings → More → Block list section of your client application:

/docs/client/media/block_list/en.png

# Global user list

If your company uses TrueConf Enterprise, you will see the User list option in the menu. Click this option to view the directory of users from other TrueConf Server instances synchronized with your server:

/docs/client/media/global_contacts/en.png

This option may not be available if the server is not integrated with TrueConf Directory. To learn more, refer to the description of TrueConf Enterprise.

# Configuring your address book

# Setting up your address book view

Click the arrow /docs/client/media/gui/arrow_down_button/en.png above the search field to сhange the address book view. You can select the users you would like to be displayed: all/online/groups.

In order to display only users from a certain group in the address book, click Show one group and select the necessary groups from the list.

Select Show groups if you would like to display the list of your groups.

# Adding user groups

At the top of the address book, click on the /docs/client/media/gui/add_button2/en.png button above the search box and select Create a group in the drop-down menu. Now you can start creating a user group. Enter its name and save your changes.

/docs/client/media/create_group/en.png

# Editing or deleting groups

To delete or edit a group:

  1. Open your address book and choose to show groups.

  2. Right-click on a group and select Rename group or Delete group in the context menu:

/docs/client/media/delete_group/en.png

In this menu, you can also add new users to the group with the corresponding button.

# Bulk actions

You can also select multiple users for popular bulk actions, such as:

  • Create a conference

  • Create a group chat

  • Create a group

  • Open the menu for managing groups.