Address book

When you sign in, the pinned main menu and address book will be displayed in the left part of the window:

1. Address book display and user groups management

2. Dialer

3. Adding user groups.

4. Search field

5. Your profile

6. Chats

7. Conferences created ad hoc and meeting scheduling

8. Address book

9. Call history

10. List of users and their statuses

11. Settings

12. Slideshow

13. Surveys.

14. Recordings.

You can change the width of the displayed contact list by dragging its right border. Similarly, you can change the size of other sections and panels displayed on the right side.

User statuses

Each user in the address book is assigned with one of the following statuses:

— Online

— Online from a smartphone or tablet

— Online from a hardware or software SIP/H.323 endpoint

— Recently active: the network status for users who previously signed in to the mobile application, but are currently offline

— Owner of an ongoing conference

— Busy (in a video call or conference)

— Away (away from keyboard for a certain time period, 15 minutes by default)

When the computer screen is blocked, the status is immediately set for the user who is signed in TrueConf client application. In this case, timeout settings for this status are ignored.

Please note that statuses on different devices have different priorities. For example, if a user is logged in simultaneously from an SIP/323 endpoint and a client application, the endpoint status will take precedence. In other words, the connection status "From endpoint" will be displayed in the address book and chat list. However, if a user is connected from both mobile and desktop applications, the standard status (such as online or in a call) will be shown, rather than the mobile status.

— do not disturb (this status is set manually in the profile). Please note that this status will be displayed at all times, even when your PC is locked, until you manually change it.

— Offline.

Notifications about user status change

TrueConf client application supports notifications about user status changes.

If you want to be notified as soon as some user’s status is changed to Online, take these steps:

1. Find the user in the address book.

2. Right-click on this contact.

3. Select the Notify when user goes online option in the context menu.

   

4. If you want to disable the notification before the user's status is changed, right-click on this contact and select the option Don't notify when user goes online.

5. As soon as the user's status changes, you will receive a notification with an option to make a call or send a message.

   

6. If you miss the notification and the status of the selected user changes again, the corresponding alert will be displayed. You can either continue status tracking or go to the chat.

   

Searching for users

Enter the user's TrueConf ID or the initial characters of his/her name in the search field above the address book. The application will filter the contact list according to your query and it will be easier for you to find the contact.

If the user is not yet in your contact list and there is no restriction on editing your address book, a "plus" icon for adding this user will be displayed as shown below.

Adding contacts

Enter user’s TrueConf ID in the search field and click button.

Similarly, you can add third-party SIP/H.323 and RTSP devices to the address book by specifying a call string instead of a user ID in the appropriate format. You can also save users by email in the format #mailto:user@example.com which makes it easy to invite them to public conferences (webinars).

Examples of call strings (addresses) that can be added to the address book:

• user@example.com — a server user (including a user from a federated server) with the login user and server address example.com.

• sip:number@example.com — an SIP device, such as an endpoint in a meeting room. For more information on SIP addresses, check here.

• #h323:number@example.com — an H.323 device, such as an endpoint in a meeting room. To learn more about H.323 addresses, check here.

• #tel:123 — the phone number for calling a contact, which can be either a mobile number or an extension number on your PBX.

• rtsp://192.168.1.100/axis-media/media.amp — an RTSP stream, for example, a stream captured from an IP camera or another conference with external streaming enabled.

• #mailto:user@mail.example.com — an email address of a user who does not have an account on your TrueConf server, but can participate in a conference as a guest (this option is available only for public conferences).

After adding a contact, you can create a new group for this user or add him/her to an existing one:

TrueConf Server administrator can add contacts to your address book and set group display automatically to save you from manual settings.

Adding conferences to the address book

When adding a contact to the contact list, you can use conference addresses as a call string. This allows you to quickly find and join a recurring conference or virtual room.

To add a conference, you can use the following types of addresses (call strings, URIs). In our examples, [cid] represents the conference ID:

• https://example.com/c/[cid] — a webpage address for a conference with ID [cid] (you may have received such a link in invitation emails).

• \c\[cid]@example.com#vcs — a conference address, including a conference on a different server example.com.

• \c\[cid]@example.com — a conference address, including a conference on a different server example.com.

• \c\[cid] — a conference address on your server (so, the server name is not specified).

Viewing and editing user profiles

To view a user profile, left-click on the user's name or select User info in the context menu.

The following options are available in the user profile:

• Сall the user or send a personal message

• Share the user contact

• Quickly copy a separate item from the profile (phone number, TrueConf ID, etc.) by clicking on the button

• Open the additional settings menu where you can:

  • view/edit user information

  • disable/enable notifications about messages from the user

  • delete or block the user

  • set a notification that will be displayed when the user's status changes to Online.

If a user has been added to your address book by your TrueConf Server administrator, you will not be able to delete or edit the user profile.

To share a contact, click the Share contact button, select the recipient in the pop-up window, and confirm your choice by clicking the Share button. You can also do it in the group chat window with the help of the button.

Deleting users

Find the user or device by their display name in the address book, open context menu and click Delete from contacts.

You can only delete the address book contacts you've added manually.

Blocking users

You can block any user via the context menu.

Similarly, you can unblock users.

When a user is blocked, they will not be able to:

• call you

• invite you to conferences.

You can find the list of blocked users in the Settings → More → Block list section of your client application:

Global user list

If your company uses TrueConf Enterprise, you will see the User list option in the menu. Click this option to view the directory of users from other TrueConf Server instances synchronized with your server:

This option may not be available if the server is not integrated with TrueConf Directory. To learn more, refer to the description of TrueConf Enterprise.

Configuring your address book

Setting up your address book view

Click the arrow above the search field to сhange the address book view. You can select the users you would like to be displayed: all/online/groups.

In order to display only users from a certain group in the address book, click Show one group and select the necessary groups from the list.

Select Show groups if you would like to display the list of your groups.

Adding user groups

At the top of the address book, click on the button above the search box and select Create a group in the drop-down menu. Now you can start creating a user group. Enter its name and save your changes.

Editing or deleting groups

To delete or edit a group:

1. Open your address book and choose to show groups.

2. Right-click on a group and select Rename group or Delete group in the context menu:

In this menu, you can also add new users to the group with the corresponding button.

Bulk actions

You can also select multiple users for popular bulk actions, such as:

• Create a conference

• Create a group chat

• Create a group

• Open the menu for managing groups.