What’s the future of banking?

The future of banking will mostly depend on its ability to leverage modern technologies to gain customer trust. Financial institutions and banks will further focus on delivering financial services using digital technologies to reduce costs and queues, increase revenue and improve customer experience. Implementing video conferencing and real‑time content sharing for employees, customers, and partners will lead to job cuts at banks. Online and smartphone banking, as well as smart ATMs and VTMs will eventually kill traditional bank branches.

What trends are shaping banking in 2019?

A growing number of banks are moving towards smart branches with no full-time employees. Customers can get remote support with the help of video kiosks or e-banking apps. Banks are adopting AI technologies and machine learning for enhanced analytics, reporting, chatbots, and RPA. Banks are leaving traditional legacy systems behind and are moving towards digital services.

What technology will have the biggest impact on the banking industry?

Digitized customer journey will disrupt and radically change banking industry. The customer-centric perspective includes the adoption of embedded video conferencing in ATMs, VTMs, interactive kiosks, desktop and mobile banking applications. However, financial institutions have to make sure that the technology they are using is completely safe and controlled in-house or managed by IT security teams, preventing third-parties from accessing customer confidential information.

Soluções vídeo bancárias

TrueConf's solution system enables you to enhance the capabilities of remote banking services by offering reliable communication with customers anywhere in the world.

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Banco Comercial do Kuwait

TrueConf virtual banking system enabled easy communication between clients and call center employees. More than 100 kiosks were installed to connect bank branches with the headquarters. Daily remote consultations are enjoyed by more than 1,700 clients throughout the country.

História de sucesso Comunicado de imprensa

Consultations in High Quality

Offer remote support and provide advice to clients from anywhere in the world! Users can initiate contact with a bank support specialist in just one click, and automatic call allocation will greatly reduce the waiting time.

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Compartilhamento de conteúdo

During a video call, you can easily share content with customers by showcasing images, presentations, videos, documents, and files.

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Protection of All Communications

Operation in a closed network without an Internet connection, encryption and full control over all communications.

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Work on Popular Devices

TrueConf VideoSDK runs on Windows, Astra Linux, Debian and Ubentu platforms, and also supports ARM architecture.

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Integration with TrueConf Kiosk

Combine the capabilities of endpoints and ATMs with TrueConf Kiosk, providing stable video communication with bank representatives and technical support.

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Enhance customer communication convenience with TrueConf!

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Software de videoconferência

Soluções de videobanco