TrueConf Group Guide

# Configuration in the web interface

To access the terminal settings, go to the Settings tab. Almost all sections match the content of the interface sections available directly from the control panel.

# Calls

In the Settings → Calls → Call settings section, you can select the protocol that TrueConf Group will use.

You can activate both SIP and H.323 simultaneously, but you will then need to set the prioritization in the Protocol priority dropdown list. This ensures that when making an outgoing call without explicitly specifying a protocol, the first call is made using the priority protocol, and if it fails, a second attempt will be automatically made using the alternative protocol.

You can enable or disable Far-end camera control to allow or prevent your counterparts from controlling the position of your PTZ camera, and for you to control their PTZ camera.

Below is the presentation preview setting. If When connected is selected, content will immediately be shared with remote participants when a source is connected during a conference. If By button click is selected, the content source will first display only on your screen, and sharing with the conference will begin only when the Start sharing button is pressed.

# Call reception

In the Settings → Calls → Call reception tab, you can configure how the terminal behaves for incoming calls.

In the dropdown list Answer Point-to-Point Call and Merge incoming Call to Current Call, the following options are available:

  • Accept automatically – the terminal automatically answers an incoming call/invitation;

  • Ask for user's confirmation – when receiving an incoming call/invitation, a window with information will appear, allowing you to Accept or Decline it (accompanied by a sound notification, i.e., a ringtone).

  • Do not disturb – all incoming calls/invitations to the terminal will be declined, and you will only be able to make outgoing calls.

The Merge incoming Call to Current Call option is available if your package includes the MCU module.

Below you can configure the call reception settings:

  • Mute microphone;

  • Mute the camera;

  • Receive calls only from address book contacts;

  • Spam protection (Spam calls via SIP and H.323 protocols are automatically rejected);

When operating on an open network with a public white IP address, standard SIP and H.323 ports may frequently receive "calls" from various scanning programs that search for vulnerabilities in IP telephony. Spam protection makes the terminal invisible to them.

  • Block incoming SIP calls;

  • Block incoming calls while recording/streaming.

# MCU

MCU conference settings are detailed in the relevant section.

# Administration

In the Maintenance section you can:

  • update software;

  • change the TrueConf Group name (Maintenance → System);

  • use the import/export function for settings, address book, and call history, and restore factory settings;

  • activate or update the license;

  • configure access permissions.

The license activation feature is intended for OEM partners.

# Restricting access to the control panel

By default, any user on the local network can access the control panel using the IP address of TrueConf Group.

Authorization is done using the default login admin and password admin.

To change the default login and password, go to Settings → Maintenance → Permissions → Administrator interface.

/docs/group/media/interface_admin_pswd/en.png

In the Username field, enter the login that will be used for authorization.

To change the password:

  1. Click Change;

  2. Enter the new password in the Password field;

  3. Click Apply.

# Configuring an HTTPS Connection

The HTTPS protocol is always used for the web interface, and the certificates are issued to the terminal by the registration server reg.trueconf.com, appearing as self-signed to browsers.

To enable access to the control panel via HTTPS, go to Settings → Maintenance → Permissions → Web access:

  1. Download a certificate file with an .crt extension. If your certificate format is different, you can convert it.

  2. Download a private key file in .key format.

  3. Specify the password if it was set when generating the key.

  4. Click the Apply button at the bottom of the screen to save the settings.

If necessary, you can set an HTTPS port in the web interface that is different from the standard 443. Specify it on the Settings → Maintenance → Permissions → HTTPS port tab and press the Apply button below.

/docs/group/media/control_panel/https_setup/en.png

There are three ways to generate a certificate file:

  • Create a self-signed certificate.

  • Generate a free Let’s Encrypt certificate on a Windows or Linux PC.

  • Buy a commercial certificate.

# Restricting access to terminal settings

To restrict access to the advanced terminal settings for TrueConf Group users in the meeting room, you can set a PIN code in the Settings → Maintenance → Permissions → Advanced settings field.

After entering the PIN code, click Apply. The new access password will become active immediately. To access the advanced settings, you will need to enter this PIN code using the numeric keypad on the remote control or the on-screen keyboard.

If you forget the PIN code for accessing terminal settings, you can change or reset it by navigating through the web interface: Settings → Maintenance → Permissions → Advanced settings.

To access the TrueConf Group management using the command-line interface, go to the SSH tab, enable the Use SSH toggle, and download the access key.

# Upgrade software

To update the installed software, you need to obtain the update file by contacting the manufacturer of TrueConf Group. Then go to Settings → Maintenance → Software upgrade, click the Select file button, and choose the provided file. After preparation, a warning will appear indicating that the video conferencing system upgrade process will start in 5 minutes. You can Stop or Start the upgrade process before the countdown ends by clicking the respective buttons in the window at the bottom right corner. After the update, you will be able to continue working with the new version of the software.

Before updating the software, ensure that TrueConf Group is connected to a reliable power source to prevent unexpected shutdowns during the process. Also, verify that you have a stable network connection with the terminal to maintain access to its control panel. The update process from a USB drive can be initiated using the on-screen interface or a tablet.

# Online Update

In TrueConf Group version 2.0 and later, there is now the capability to update the firmware online. This is a simple and convenient way to upgrade the terminal software. Just go to the Online upgrade section and click the Upgrade button.

For TrueConf Group to access the latest software version, the terminal needs access to the update servers mirror.trueconf.com and packages.trueconf.com via port 443.

# Import and Export

# Configurations

In the Settings → Maintenance → Import/Export → Configuration section, you can import system settings for TrueConf Group. This can be useful if you have purchased an additional terminal and want to simplify the setup process by importing settings from another TrueConf Group. Click Select file and choose the desired configuration file.

Similarly, you can export the current terminal settings by clicking Download in the relevant section.

If you need to clear the terminal of all settings and parameters, use the factory reset. Click Reset, and the terminal parameters will return to their original state.

NTP configuration is not exported to the configuration file.

# Address Book

Here you can import, export, and completely clear the local address book. When importing and exporting the address book, the terminal generates a file in .csv format.

Import, export, and clearing affect only the local address book. Contacts from TrueConf Server and TrueConf MCU will not be affected.

# Call log

In this tab, you can download or clear the call log. The log is exported in .csv format. After clearing the call history, the Recent contacts tab will be empty.

# Licensing

This section is intended for OEM partners. The terminal is delivered to the customer as a fully activated product.

# Online activation

For online activation, you need access to reg.trueconf.com, available on port 4310.

If your TrueConf Group has internet access, you can use online activation:

  1. Fill in the Serial number field;

The terminal's serial number is located on the bottom of the case.

2. Click Activate;

  1. After successful activation, the status at the top will be updated.

If you encounter issues with online activation, please use one of the offline methods described below.

# Offline activation

1 method

  1. Fill in the Serial number field;

  2. Click Download under Data for online activation;

  3. Contact the terminal manufacturer and provide them with the saved file containing the activation data. In return, you will receive a license file generated for you.

  4. Select it under License upgrade.

2 method

  1. Click Download under Hardware configuration export .

  2. Contact the TrueConf managers and provide the saved configuration file. In response, you will receive your license file.

  3. Select it under License upgrade.

# Date and time

In this section, you can use the convenient calendar widget displayed when you click on the Date and time field, or use the interactive map to select a city in the desired time zone.

/docs/group/media/control_panel/calendar/en.png

The widget also offers an interactive time zone map where, by hovering the mouse over each of the city circles, you can see its current time. To choose the desired time zone, simply left-click on the city:

/docs/group/media/control_panel/date_time/en.png

Below the interactive map, you will find certain system time settings. You can enable the display of time on the conference screen by activating the respective setting.

You can also use your own NTP server by specifying the synchronization frequency and the server address.

To save settings, click on the Apply button.

# Sleep Mode and Power Management

You can configure the sleep mode settings. In this mode, the terminal uses reduced power consumption while remaining able to receive incoming calls. When entering standby mode and shutting down, connected PTZ cameras automatically pan to the bottom left position regardless of the control type, i.e., this applies to RS-232, NDI, VISCA-IP, USB. Upon waking, the cameras return to their original position.

When viewing video from a connected camera in the web interface, the system exits sleep mode and activates peripheral equipment.

For TrueConf Group to automatically enter sleep mode, it should not be in presentation preview mode, and the main menu, address book, settings, or calendar should be selected on the screen.

TrueConf Group will not enter sleep mode in the following cases:

  1. Active call or conference.

  2. Active conference recording or streaming.

  3. Viewing a presentation.

  4. Viewing/controlling your camera on the main screen.

  5. Viewing/controlling the terminal camera via the web interface.

To configure sleep mode, go to the Settings → Power → Sleep mode section in the on-screen interface:

  1. Set the time interval after which the terminal will start displaying a screensaver showing the current time.

  2. Specify the terminal idle time to enter sleep mode.

  3. Specify the action for double-clicking the power button on the terminal. A single press brings up a window with action options: Go to sleep mode or Turn power off.

/docs/group/media/turn_power_button/en.png
  1. Choose whether TrueConf Group should also put connected displays into sleep mode if they support this mode.

# Power Control

In the Power management tab, additional features are available:

  • forced terminal sleep mode;

  • complete shutdown of the terminal;

  • Restart the endpoint

  • fast restart of the video conferencing software without rebooting the operating system itself.

# Performance Diagnostics

To check the status of the endpoint subsystems and view operation log files, go to the Diagnostics section.

  1. In the Dashboard tab, detailed statistics of current resource usage are displayed in the CPU, RAM, Network, and Disk widgets of the TrueConf Group terminal:

    /docs/group/media/control_panel/statistics/en.png

  2. The System log tab contains terminal log files that must be provided when contacting technical support.

  3. In the Ping section, you can check the availability of a specific video conferencing server via IP and SIP/H.323 protocols. To do this, enter its IP address or DNS name (without protocol, e.g., video.company.com) in the Enter an address field and click the Test button:

    /docs/group/media/control_panel/ping/en.png

  4. To check the packet route to a specific server or terminal, enter its IP address or DNS name in the Traceroute section and click the Test button.

  5. In the Network packet log section, you can record the network traffic passing through the terminal and analyze it using a program like Wireshark (opens new window). You can download the network log by clicking the /docs/group/media/control_panel/download_record/en.png button. Traffic log files must also be provided in case of contacting technical support.

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