• TrueConf Server

Which logs are required to submit a ticket to the technical support department

We provide our customers with high-quality software and constantly monitor its quality. If you encounter any issues while using TrueConf products and you are not able to solve them by yourself, you can contact TrueConf technical support department.

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Dimitrii ZuikovAuthor7/15/26Writing DateAbout 26 minReading TimeTroubleshootingCategoryTrueConf ServerDiagnosticsTag

Password Management in TrueConf

When using TrueConf solutions, you will often need to access your personal profile and account as a user, or the server software admin panel as an administrator.

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Theodor LazarevAuthor2/2/26Writing DateAbout 4 minReading TimeTroubleshootingCategoryTrueConf ServerTrueConf for LinuxTrueConf for WindowsTag

How to solve a problem with access to the control panel

With TrueConf, you can deploy a free video conferencing system based on TrueConf Server Free which is extremely easy to set up: the entire installation process won't take you more than 15 minutes!

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Dimitrii ZuikovAuthor12/29/25Writing DateAbout 8 minReading TimeTroubleshootingCategoryTrueConf ServerAdministrationTag

What should I do if TrueConf Server cannot be launched or registered?

Problem 1: Unable to access the control panel or activate the server To access the TrueConf Server control panel, you need to open its address in your browser, click the Administrator login button

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Dimitrii ZuikovAuthor12/29/25Writing DateAbout 4 minReading TimeTroubleshootingCategoryTrueConf ServerAdministrationTag

How to Use Microsoft Teams on Linux?

In the corporate sector, staying connected is critical. However, it's important to remember that in large organizations, the update cycle for both software and employee devices tends to be slow, due to the complexity of supporting hundreds or thousands of workstations.

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Alexey ArkatovAuthor12/18/25Writing DateAbout 5 minReading TimeIntegrationsCategoryTrueConf ServerConference schedulingTag

How to encrypt a disk on the machine with TrueConf Server

Sometimes, when TrueConf Server is installed, additional data protection may be required to comply with the rules of the information security department. For example, the partition, where TrueConf Server is installed, has to be encrypted.

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Alexey ArkatovAuthor12/16/25Writing DateAbout 10 minReading TimeSecurityCategoryTrueConf ServerDeploymentTag

Monitoring TrueConf Server with Zabbix

Monitoring of corporate servers is a convenient way to track performance and detect faults. TrueConf provides a ready-made solution, TrueConf Monitor, for convenient monitoring of the TrueConf Server messenger.

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Alexey ArkatovAuthor6/27/24Writing DateAbout 26 minReading TimeServer AdministrationCategoryTrueConf APITrueConf ServerAPI / SDKTag

TrueConf Server log files and how to delete them

Log file (log file, event log, protocol) is a file containing information about events that have occurred on the server, which is used for logging server operation. Usually, information in log files is presented in text format.

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Danila GaidenkoAuthor5/8/24Writing DateAbout 2 minReading TimeTroubleshootingCategoryTrueConf ServerAdministrationTag

How to fix «CHECK CERT: HW key is failed!» error?

When trying to launch TrueConf Server and TrueConf Server Freevideo conferencing server, you may find out that once the launch process is over, it switches to the following status: stopped, registered.

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Dimitrii ZuikovAuthor4/5/23Writing DateAbout 3 minReading TimeTroubleshootingCategoryTrueConf ServerAdministrationTag

How to solve "initdb failed" problem when installing TrueConf Server

During TrueConf Server installation, you can sometimes get an "initdb failed with non zero exit code. Aborting installation", which is connected to the PostgreSQL database. In this article we will explore some ways to solve this problem.

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Dimitrii ZuikovAuthor2/27/22Writing DateAbout 1 minReading TimeTroubleshootingCategoryTrueConf ServerDeploymentTag