Troubleshooting

Which logs are required to submit a ticket to the technical support department
We provide our customers with high-quality software and constantly monitor its quality. If you encounter any issues while using TrueConf products and you are not able to solve them by yourself, you can contact TrueConf technical support department.
Dimitrii ZuikovDimitrii ZuikovAuthor7/15/26Writing DateAbout 26 minReading TimeTroubleshootingCategoryTrueConf ServerDiagnosticsTag
Password Management in TrueConf
When using TrueConf solutions, you will often need to access your personal profile and account as a user, or the server software admin panel as an administrator.
Theodor LazarevTheodor LazarevAuthor2/2/26Writing DateAbout 4 minReading TimeTroubleshootingCategoryTrueConf ServerTrueConf for LinuxTrueConf for WindowsTag
How to Set Up a Sound?
TrueConf keeps a close eye on the client applications it offers to make sure that you enjoy stable high quality video calls and conferences. If you happen to experience any audio problems in our client applications, don’t worry — we’ll help you troubleshoot them easily!
Dimitrii ZuikovDimitrii ZuikovAuthor1/28/26Writing DateAbout 6 minReading TimeTroubleshootingCategoryTrueConf for WindowsTag
How to solve a problem with access to the control panel
With TrueConf, you can deploy a free video conferencing system based on TrueConf Server Free which is extremely easy to set up: the entire installation process won't take you more than 15 minutes!
Dimitrii ZuikovDimitrii ZuikovAuthor12/29/25Writing DateAbout 8 minReading TimeTroubleshootingCategoryTrueConf ServerAdministrationTag
What should I do if TrueConf Server cannot be launched or registered?
Problem 1: Unable to access the control panel or activate the server To access the TrueConf Server control panel, you need to open its address in your browser, click the Administrator login button
Dimitrii ZuikovDimitrii ZuikovAuthor12/29/25Writing DateAbout 4 minReading TimeTroubleshootingCategoryTrueConf ServerAdministrationTag
How to solve problems with launching TrueConf desktop application
TrueConf continuously works on improving the quality, stability, and performance of its solutions. However, sometimes users may face problems when running their TrueConf desktop applications for the first time or updating them.
Bogdan PivovarovBogdan PivovarovAuthor11/14/25Writing DateAbout 4 minReading TimeTroubleshootingCategoryTrueConf for WindowsTag
How to disable browser connections via WebRTC for conferences
The WebRTC technology supports the transmission of audio and video via a browser without installation of additional plugins or software. This technology enables a browser to access your camera and microphone.
Danila GaidenkoDanila GaidenkoAuthor7/25/25Writing DateAbout 3 minReading TimeTroubleshootingCategoryWebRTCConference schedulingTag
Troubleshooting Presentation Display Issues
In TrueConf client applications, on most operating systems (Windows, Linux, macOS, Android, iOS/iPadOS), content sharing, including presentations (slide shows), is available.
Alexey ArkatovAlexey ArkatovAuthor5/30/25Writing DateAbout 6 minReading TimeTroubleshootingCategoryConference managementTag
How to restore ownership rights for a group chat
Users of a corporate TrueConf server may lose access to the management settings of a group chat. For example, they may be unable to assign new moderators or delete the chat for all participants.
Danila GaidenkoDanila GaidenkoAuthor5/6/25Writing DateAbout 4 minReading TimeTroubleshootingCategoryAdministrationTag