Working with the address book

The TrueConf Group terminal supports working with an address book for easy call management. It allows for the categorization of contacts into groups and integration with the unified address space of TrueConf Server, TrueConf MCU, and H.350 LDAP.

Address Book Sections

To configure the contact list on the main screen, select Contacts or press the button on the control panel.

The address book can have multiple lists of users:

• Favorites – contacts added locally and marked with the corresponding button in the contact editing window;

• Recent – call history of the terminal, where contacts of any of the types described below are listed;

• Local – a local list stored on the terminal;

• NDI – NDI streams available on the local network are automatically detected in the background;

• TrueConf MCU – contacts imported from TrueConf MCU during its integration;

• LDAP – during integration with the LDAP service;

• TrueConf Server – contacts from TrueConf Server when integrated with it;

• TrueConf Group – other TrueConf Group terminals available on the local network will be automatically searched when this option is selected. The terminal name is configured by the administrator in the field.

How to change the view and call a user

Any list can be shared (default view), and additionally, the Local tab supports grouping. To switch to grouped view, click Groups under the search field. To switch back to the shared list, click the same button. You can access contacts in any group by clicking the OK button.

To call a subscriber, select them from the appropriate list (and, if necessary, within a group) and click or the call button on the remote control. If there are many users in the list, start typing the name of the desired contact at the top, and the list will automatically filter. When making a call, the port for each protocol is added automatically if it was not explicitly specified in the call string.

Edit the list

In the local address list, one can add a new contact or edit the contact that had been saved previously.

To edit, click the appropriate button after selecting a subscriber. The contact card will open:

You can change its name, specify a SIP, H.323, RTSP, VNC, or NDI address, and set a bitrate limit for communication with it. Each user can have up to 5 addresses, and protocols may be repeated. Any address can be marked as a priority for calling the user by clicking the button.

To add a new subscriber to the list, click the Create contact button below the search field.

Call History

In the Recent section, you'll find a list of completed calls, which includes:

• Username

• call details: incoming , outgoing , missed , and call status:

  • Canceled – you rejected the outgoing call before the recipient accepted it;

  • Decline – the subscriber you called declined the call;

  • Disconnect – the call was successful, and the participant disconnected from the call;

  • Missed – you did not answer the incoming call within the allotted time;

  • Busy – during an outgoing call, the subscriber is already on another call;

  • No reply – during an outgoing call, the recipient did not answer within the allotted time;

  • Unknown – an error occurred during the outgoing call, and the recipient could not be reached.

• Time (for today's calls) and date (for earlier calls).

To call a subscriber, select them from the list and press the button or the call button on the remote control.

You can attach a subscriber's address from history to a contact in the local address book by clicking the Add to contact button and selecting the desired item from the list. If the subscriber is not among the local contacts, you can add them by clicking Create.