TrueConf Group Guide

# Configuration in the web interface

To access the terminal settings, go to the Settings tab. Almost all sections correspond in content to the sections of the interface available directly from the control panel.

# Calls

In the Settings > Calls > Call Settings section, you can select the protocol that TrueConf Group will use.

You can simultaneously activate SIP and H.323, but you need to set prioritization in the Protocol Priority section. This ensures that when making an outgoing call without specifying a protocol, the first attempt is made using the priority protocol, and if it fails, a second attempt is automatically made using the additional protocol.

You can disable or enable Remote Camera Control, allowing your interlocutors to control the position of your PTZ camera, and you theirs.

Below is the presentation preview setting. If the option is selected, content will automatically begin streaming to remote participants when the source is connected during a conference. If the "By button" option is selected, the content source will initially display only on your screen, and further streaming to the conference will start only when you click the button.

# Call Reception

On the Settings > Calls > Incoming Calls tab, you can configure the terminal's behavior for incoming calls.

In the sections Point-to-point call answer and Accept calls during a call, the following options are available:

  • Automatically – the terminal automatically answers an incoming call/invitation;

  • Ask the user – when there is an incoming call/invitation, you will see a window with information and be given the option to Accept or Decline it (accompanied by a sound notification, i.e., ringtone).

  • Do Not Disturb – all incoming calls/invitations to the terminal will be rejected, and you will only be able to make outgoing calls.

The option Accept calls during a call is available if your configuration includes the MCU module.

In the area on the right, you can configure the call reception settings:

  • Mute microphone;

  • Turn off camera;

  • Accept only from address book;

  • Spam protection (Spam calls via SIP and H.323 protocols are automatically rejected);

When operating on an open network with a public white IP address, standard SIP and H.323 ports may frequently receive "calls" from various scanner programs that search for vulnerabilities in IP telephony. Spam protection makes the terminal invisible to them.

  • Block incoming SIP calls;

  • Block incoming calls during recording/broadcasting.

# MCU

The settings for MCU conferences are described in the corresponding section.

# Administration

In the Maintenance section you can:

  • update firmware;

  • change the TrueConf Group name ();

  • use import/export for settings, address book, and call log;

  • Go back to default settings.

  • activate the license.

The license activation functionality is intended for OEM partners.

# Restricting access to the control panel

By default, any user on the local network can access the control panel using the IP address of TrueConf Group.

Authorization is performed using the standard login admin and password admin.

To change the default login and password, go to .

/docs/group/media/interface_admin_pswd/en.png

In the field, enter the username that will be used for authentication.

To change the password:

  1. Click Change;

  2. Enter the current password;

  3. Enter a new password;

  4. Please repeat the entered password.

  5. Click Apply.

# Configuring an HTTPS Connection

The HTTPS protocol is always used for the web interface, with certificates issued to the terminal by the registration server reg.trueconf.com, appearing to browsers as self-signed.

To enable access to the control panel via HTTPS, go to the section:

  1. Download a certificate file with an .crt extension. If your certificate format is different, you can convert it.

  2. Download a private key file in .key format.

  3. Specify the password if it was set when generating the key.

  4. Click the Apply button at the bottom of the screen to save the settings.

If necessary, you can set the HTTPS port in the web interface to something other than the standard 443. Specify it in the tab and then click the Apply button below.

/docs/group/media/control_panel/https_setup/en.png

There are three ways to generate a certificate file:

  • Create a self-signed certificate.

  • Generate a free Let’s Encrypt certificate on a Windows or Linux PC.

  • Buy a commercial certificate.

# Restricting access to terminal settings

To restrict access to the advanced terminal settings for TrueConf Group users in the meeting room, you can set a PIN code in the Settings → Administration → Access to advanced settings field.

After entering the PIN code, click Apply. The new access password will become active immediately. To access the advanced settings, you will now need to enter this PIN code using the numeric keypad on the remote control or the on-screen keyboard.

If you have forgotten the password to access the terminal settings, you can change or reset it by navigating in the web interface: Settings → Administration → Access to advanced settings.

To set a password for accessing the TrueConf Group management via the command line interface, go to the option and enter your desired combination of characters.

# Upgrade software

To update the installed software, you need to obtain the update file by contacting the manufacturer of TrueConf Group. After that, select the provided file under Upgrade software. A warning about the restart of the video conferencing system will appear, and after a few seconds, you can continue working with the new version of the software.

Before updating the software, ensure that the TrueConf Group is connected to a reliable power source to prevent sudden device shutdown during the procedure. Additionally, verify that you have a stable network connection with the terminal to maintain access to its control panel. The update process from a USB drive can be initiated using the on-screen interface or a tablet.

# Online update

Starting from version 2.0 and later, TrueConf Group offers the ability to update firmware online. This is a simple and convenient way to update the terminal software; just go to the Online Update section and click Update.

For TrueConf Group to access the latest software version, the terminal needs access to the update servers mirror.trueconf.com and packages.trueconf.com via port 443.

# Import and Export

# Settings

On the tab, you can import system settings for TrueConf Group. This can be useful if you've purchased an additional terminal and want to streamline the setup process by importing settings from another TrueConf Group. Click and select the configuration file saved on your computer.

Similarly, you can export the current terminal settings by clicking Download in the corresponding section.

If you need to clear all settings and parameters from the terminal, use the factory reset option. Click Reset, and the terminal parameters will revert to their original state.

NTP Setup is not exported to the configuration file.

# Address Book

Here, you can import, export, and completely clear the local address book. When importing and exporting the address book, the terminal generates a file in the .csv format.

Import, export, and clearing only affect the local address book. Contacts from TrueConf Server and TrueConf MCU will not be affected.

# Call log

In this tab, you can download and clear the call log. The log is exported in .csv format. After clearing the call history, the Recent contacts tab will be empty.

# Licensing

This section is intended for OEM partners. The terminal is delivered to the customer as a fully activated product.

# Online activation

For online activation, access to reg.trueconf.com on port 4310 is required.

If your TrueConf Group has internet access, you can use online activation:

  1. Fill in the Serial Number field;

The terminal's serial number is located on the bottom of the casing.

2. Click Activate;

3. After successful activation, the status at the top will be updated.

If you encounter any issues with online activation, please use one of the offline methods described below.

# Offline activation

1 method

  1. Fill in the Serial Number field;

  2. Click Download in the Offline Activation Data section;

  3. Contact the terminal manufacturer and provide them with the saved file containing the activation data. In return, you will receive a license file generated for you.

  4. Choose it in the Upload license:.

2 method

  1. Click Download under the Export hardware info: section.

  2. Contact the TrueConf managers and provide the saved configuration file. In response, you will receive your license file.

  3. Choose it in the Upload license:.

# Date and time

In this section, you can use a convenient calendar widget displayed by clicking in the Date and Time field or utilize an interactive map to select a city with the desired time zone.

/docs/group/media/control_panel/calendar/en.png

The widget also offers an interactive time zone map where, by hovering the mouse over each of the city circles, you can see its current time. To choose the desired time zone, simply left-click on the city:

/docs/group/media/control_panel/date_time/en.png

Below the interactive map, you will find certain system time settings. You can enable the display of time on the conference screen by activating the corresponding setting.

You can also use your own NTP server by specifying the synchronization frequency and the server address.

To save settings, click on the Apply button.

# Sleep Mode and Power Management

You can configure the sleep mode settings. In this mode, the terminal operates with reduced power consumption while remaining able to receive incoming calls. When the terminal goes into standby mode or is turned off, connected PTZ cameras automatically rotate fully to the left and downwards, regardless of the control type, meaning this applies to RS-232, NDI, VISCA-IP, and USB. Upon waking up, the cameras return to their original position.

When viewing video from a connected camera in the web interface, the system will exit sleep mode and activate peripheral equipment.

For TrueConf Group to automatically enter sleep mode, it must not be in presentation preview mode, and the main menu, address book, settings, or calendar should be selected on the screen.

TrueConf Group will not enter sleep mode in the following cases:

  1. An active call or conference.

  2. Active conference recording or streaming.

  3. Viewing the presentation.

  4. Viewing/managing your camera on the main screen.

  5. Viewing/managing the terminal camera in the web interface.

To configure sleep mode, navigate through the on-screen interface to the Settings → Power → Sleep mode settings section:

  1. Set the time interval after which the terminal will display a screensaver showing the current time.

  2. Specify the terminal idle time before entering sleep mode.

  3. Specify the action for double-pressing the power button on the terminal. A single press opens a window with action options: Go to sleep mode or Turn off.

/docs/group/media/turn_power_button/en.png

4. Choose whether TrueConf Group should also put connected displays into sleep mode when transitioning, provided they support this mode.

# Power Control

In the Power control section, additional features are available:

  • forced transition of the terminal to sleep mode;

  • complete shutdown of the terminal;

  • Restart the endpoint

  • quickly restart the VCS software without rebooting the OS itself.

# Performance Diagnostics

To check the status of the endpoint subsystems and view operation log files, go to the Diagnostics section.

  1. In the System Monitoring tab, detailed statistics on current resource usage are displayed, including CPU Load, RAM, Network, and Hard Disk of the TrueConf Group terminal:

    /docs/group/media/control_panel/statistics/en.png

  2. System log block contains endpoint log files. Please provide them when contacting TrueConf technical support.

  3. In the Ping block, you can check whether a specific video conferencing server is available via IP and SIP/H.323 protocols. To that end, enter its IP address or DNS name (without specifying the protocol, e.g., video.company.com) in the Address field and click the Check button:

    /docs/group/media/control_panel/ping/en.png

  4. To check the route of packets directed to a particular server or the endpoint, specify the server IP address or DNS and click Check in the Traceroute section.

  5. In the Network log section, you can record and analyze the network traffic passing through the terminal, for example, using Wireshark (opens new window). You can download the network log by clicking the /docs/group/media/control_panel/download_record/en.png button. Additionally, traffic log files must be provided when contacting technical support.

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