TrueConf Group Guide

# Hardware Setup

Choose your device models from the sections below. If a device is not included in the standard configuration of TrueConf Group, its name will be displayed in square brackets in the list, e.g., [USB] CleverMic.

# Screens

The standard version of TrueConf Group supports two monitors simultaneously connected to HDMI and DisplayPort sockets. To configure these monitors, go to the Configuration → Video → Display section.

If both screens are connected, choose the screen to display the main menu of the endpoint in the Primary display drop-down list.

If necessary, you can change the resolution of the main and secondary screen (in the Secondary monitor section) by selecting the corresponding options. To access the menu rendering section, select the UI resolution option. These settings will help you address potential compatibility issues when connecting two monitors with different resolutions.

In Secondary display content menu, choose what should be displayed on the additional screen:

  • Presentation: Shared content

  • Local video: Video feed from the webcam connected to the endpoint

  • Copy primary: Copy the feed from the primary screen.

Using Test video outputs function: show numbers 1 and 2 on the displays connected to the endpoint — for the main and additional screens respectively.

# Video capture

Go to the Configuration → Video → Capture section and configure settings for the web camera and other video capture device:

  1. Select the source in the Main device list. The following options are possible:

    • Web camera;

    • Content from the capture card;

    • NDI stream – all streams found in the local network are displayed (i.e., the same streams that are available in the Address book → NDI section);

    • RTSP stream – all contacts found in the local address book of the endpoint are displayed (if they have an RTSP call string). If a contact has multiple RTSP addresses, the video will be captured from the first address in the list. So, to capture video from an RTSP stream instead of the camera, one first has to add this stream to the endpoint address book and select it in the settings;

    • VNC stream – the names of contacts from the address book are displayed if they have a VNC call string. The rendering rules are similar to the rules for RTSP.

2. If a web camera is selected, it will be possible to:

  • Change brightness, contrast, saturation, and other parameters of the captured video. To do it, go to the Image settings section. Please note that depending on the camera model, some settings may have no effect on the video.

  • Indicate Max. camera resolution to be used

  • Enable Adaptive camera resolution so that the endpoint could automatically adjust quality for the video captured from the camera.

3. If you use a PTZ camera, choose a control protocol in PTZ control.

4. If you control your camera via VISCA, indicate Camera address.

5. The endpoint allows users to control a camera connected to the local network via VISCA over IP. To send commands to such a camera, you need to specify its address in the VISCA IP field.

One can connect additional USB-to-RS-232 adapters to TrueConf Group to control multiple cameras simultaneously via VISCA, PELCO-D or PELCO-P protocols.

# Microphone

Go to the Configuration → Audio → Audio inputs section.

In the Default input list, choose the interface used to connect the microphone. Say a few words, and if the equipment works correctly and is detected by the endpoint, Microphone level will change depending on the voice volume.

You can test your microphone in Configuration → Audio → Diagnostics. Click Start in Loopback test. Check the volume and playback quality of an audio signal from the endpoint speakers. If the volume parameters are not suitable, e.g., the volume is too low, adjust the microphone volume in Microphone gain and try to enable Microphone boost.

Using the microphone input gain along with the volume can cause noise or sound distortion. We recommend using this setting only if it is absolutely necessary.

To remove echo, return to Configuration → Audio → Audio inputs section and enable Noise suppression. If this does not help, use Microphone gain control, AEC, and AEC settings to achieve the best combination of settings. When using a USB speakerphone, echo and noise cancellation needs to be disabled, and it should be enabled when using an analog microphone or equivalent connected via a mini jack. When a speakerphone is used to capture sound, while the device connected via HDMI (e.g., TV or monitor speakers) is used for output purposes, the hardware echo canceller can't work, so you need to use a software one.

Audio settings (noise cancellation, echo cancellation, and volume) are saved for each device individually.

When the Yamaha YVC-1000 speakerphone is used, it needs to be connected to the endpoint only via the USB 3.1 port for proper configuration.

# Speakers

Go to Configuration → Audio → Audio outputs and choose a speaker in Default output.

To test sound playback, click Start in Speaker test. If the connection is successful, you will hear a short piece of music.

Check your speaker connection in Configuration → Audio → Diagnostics.

# Sleep Mode

You can configure sleep mode settings. The endpoint will switch to power-saving mode, but will still be able to accept incoming calls. When the endpoint goes to sleep mode or is turned off, the connected PTZ cameras will automatically go all the way left and up regardless of the control type, in other words, this rule will apply to RS-232, NDI, VISCA-IP, and USB. When the camera exits sleep mode, it will return to its previous position.

If you press a button on the remote control and access the Conference control tab section in the web interface when a video call is made, the endpoint exits the sleep mode and turns on peripherals.

To make sure that TrueConf Group can automatically enter sleep mode; it should not be in the content preview state, and the main menu should be selected on the main screen.

You can change settings in Configuration → Powersave section:

  1. Choose the time period before the endpoint goes into sleep mode.

  2. Specify the action for the power button on the remote control: the endpoint either goes to sleep mode or is turned off.

  3. Choose if TrueConf Group should put connected displays to sleep state (if they support such state) when going to sleep mode.

If the endpoint automatically goes to sleep mode, the clock will be displayed on the main screen for the first ten minutes.

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