Polls

Creating a Poll

Creating, editing, and configuring polls is done on the corresponding page. To do this, go to the Settings tab, then click on Polls.

On the newly opened Polls page, click Create survey or click on .

On the newly opened Questions page, you will have access to three tabs: Questions, Campaigns, and Responses.

Adding Questions

In the Questions tab, add the title, description of the survey, and a list of questions (there can be several). Under each question, specify its type, add the necessary number of answers, and their text.

Click the Add question button to create questions. Four types are available:

1. Short answer — the response can be a string of characters (up to 255 characters).

2. Paragraph — the response allows for a free-form answer in the form of a long text (up to 4096 characters).

3. Single answer — only one of the available options can be selected in the response.

4. Multiple answers — allows selecting multiple options from the available choices in the response.

To conduct a survey, you will need to create at least one campaign as shown here. You can create a campaign either before or after creating the questions.

Once you select the question type, it will be added to the list and you will have access to:

1. Reorder questions by holding .

2. Edit the question title in the Question field.

3. Add response options by clicking the Add option button.

4. Editing response options.

5. Delete response options by clicking on the .

6. Reorder the response options vertically by holding .

7. Adding a custom response option by clicking on the text Add 'Other' option (available for question types Single answer and Multiple answers).

8. Enable the option to not answer a question using the Required toggle switch.

9. Duplicate the question by clicking on the to create a full copy.

10. Delete a question by clicking on the .

Creating and managing survey campaigns

In the Campaigns tab, you can create survey campaigns, which are used for collecting and structuring responses. Click the Create campaign button and configure its settings:

1. The group of users allowed to participate in this survey campaign can be selected from the dropdown list Who can take the survey:

   • <any users with the survey link can participate in a public survey;

   • users from my server, only server users can participate in the poll.

• The Anonymous survey checkbox is used to hide or display the list of respondents.

• Checkbox Allow participants to view their responses.

• Checkbox Allow participants to retake the survey.

• The Campaign ID field (optional; if left blank during creation, it will be filled automatically) contains the identifier included in the survey link. You can edit the Campaign ID for easy-to-read survey links, which can also be useful when transferring logs.

The ID must be unique within your server.

After configuring the campaign settings, click the Create button, and it will appear in the general list for this survey.

By clicking on the poll, its page will open where you can:

1. View survey information:

   • Date of last modification.

   • Number of questions.

   • The link to take the survey.

• Open the Questions tab by clicking Edit survey;

• Open the Campaigns tab by clicking on Campaign management.

• Create a complete copy of the current survey campaign by clicking Create copy.

• You can only end an active survey campaign by clicking End.

  

If a campaign is inactive, you can either delete it by clicking the corresponding button or launch it. To launch the campaign, click on Other campaigns; in the window that opens, click on next to the desired campaign.

Viewing survey results

The poll creator can view the results in the Responses tab. In the Campaigns dropdown list, you can select the survey campaign for which you need the results. The Summary tab provides detailed information with the response distribution for each question:

In the Individual responses tab, you can access the response statistics for each participant of the completed survey:

Survey completion

After following the survey link, you will be taken to its main page. The link is set in the survey campaign settings. If the campaign is not anonymous, you will need to log in before filling out your responses. To participate in a public survey, you only need to provide your name.

After answering all the questions, click the Send button at the end to save your results. Depending on the campaign settings, the newly opened page may allow you to retake the survey and review your answers.

Creating a Poll in Group Chat

To create a poll in a group chat, click on , select the attachment type Polls. Then click the Send a poll button.

In the window that opens, select an appropriate survey. If the list is empty, you can create a survey as shown earlier. After selecting a survey, the survey campaign setup window will open. Choose the necessary options and click the Create and send button.

When creating a survey for a group chat, the parameter in the Who can take the survey field is set to Chat users and cannot be changed.