# Video calls and messages

# Incoming calls

You can receive an incoming call with caller’s name information displayed while visiting any device menu section:

/docs/videobar/media/incoming_call/en.png

In a similar way, you can be invited to a video conference:

# Making a call

To call a user, you need to:

Select a user in your address book.
Press the call button on the remote control or go to a user’s profile and press Call.
To end the call, use the hang up button on the remote control or press the button in the call menu.

During video calls, you have a number of other available options: chat, enabling/disabling camera and muting/unmuting microphone, as well as access to your AV device settings.

# Call history

To view call history, go to the Calls section:

/docs/videobar/media/calls_history/en.png

With this list, you can call a user again or re-join a conference if it’s still ongoing and this user is the conference owner.

# Using a chat

To start exchanging messages with any user from your address book, go to the user profile and press the Send message button.

/docs/videobar/media/from_profile_chat/en.png

Your list of conversations is displayed in the Chats section, which includes personal and group chats, as well as channels:

Proceed to any of your chats to continue exchanging messages and use the Arrows on the control panel to go to other chats:

Chat is also available during a call and video conference.

# How to call a phone, SIP/H.323 terminal, MCU, or IP camera

To call SIP/H.323 devices, MCU, phone numbers, or connect to an RTSP stream (e.g., an IP camera), use a call string format that matches the type of recipient. Examples of call strings (addresses) you can specify:

sip:number@example.com — a SIP device, such as a terminal in a meeting room. Read more about SIP addresses here.
#h323:number@example.com — an H.323 device, such as a terminal in a meeting room. Learn more about H.323 addresses here.
#tel:123 — the subscriber's phone number for calling, which can be either a mobile number or an internal extension on your PBX.
rtsp://192.168.1.100/axis-media/media.amp is an RTSP stream, for example, capturing a stream from an IP camera or another conference with external broadcasting enabled.

Calls to phone numbers are available only if the VCS server you are using is configured with PBX or telephony service integration.

To call a phone number, you need to:

While in the Calls or Home sections, click the button to access the dialer.
Use the remote control to dial the required number. The users found based on the entered sequence will be displayed:
Select the user widget and press the OK button on the control panel, then .

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