Calls

Incoming call menu

When you receive an incoming call or conference invitation, the username (or event name) will be displayed. The call type will also be indicated: TrueConf audio call or TrueConf video call.

In addition to the buttons for accepting and declining a call, the following actions will be available to you:

– send a message instead of answering the call. You can choose a quick response from the default options or write your own message. It will be sent to the caller, and the call will be automatically declined. This feature is available for incoming one-on-one audio or video calls and invitations to an ongoing conference from one of the moderators.

– accept the call with the microphone on, or mute it in advance .

– accept a call with the camera on, or disable the camera in advance .

– accept the call using an ear speaker or loud speaker . If a Bluetooth headset is connected to the smartphone, you will see the corresponding icon .

How to make a call

In the Calls section, the call history is displayed. To call a user you have previously contacted, just tap the button .

To call a user who is not in the call history, you need to find this contact in the search field .

To open a contact, select this person in the user group or enter contact information in the search field.

On the contact page, you can start an audio or video call by tapping the corresponding buttons.

Call to a phone number

To make calls to a phone number, your TrueConf Server instance has to be integrated with the gateway of a corporate PBX.

From the dialer

TrueConf applications also allow users to make calls to phone numbers from the dialer where you can find the list of users whose phone numbers are registered on the server.

The dialer can be opened by tapping the button on the Calls tab.

From the search field

Enter a phone number in the international format in the search field and tap on the call button in the menu below. For example, you can dial +1 (833) 878-32-63 to call TrueConf sales department.

You can also call extension numbers connected to your PBX.

For example, if a user’s internal number is 910, to call this person, tap the button in the search bar, select Phone number, and enter the phone number.

You can also go to the main menu, select the Search option and enter the call string in this format: #tel:910.

Call to SIP/H.323 and RTSP devices

To call third-party devices or a server, use the call string in the format that matches the type of the recipient. To do it, tap the button in the search bar, select the appropriate direction, enter data, and tap the call button.

Supported devices and call string formats:

• SIP endpoints (including tone dialing)
• H.323 devices
• RTSP devices.