# Event Log (Logs)

The Event log section displays various events related to the operation of TrueConf AI Server. Each event has a level of importance indicated by an icon: /docs/ai-server/media/gui/info/en.svg Notifications (regular notifications), /docs/ai-server/media/gui/warning/en.svg Warnings, and /docs/ai-server/media/gui/error/en.svg Errors.

Detailed information about server events may be required for on-site troubleshooting of server AI issues, as well as for contacting technical support if you are unable to resolve the issues on your own.

Above the table, you can choose to display only one type of event by simply clicking on the desired importance level. To download the logs in CSV format, click the /docs/ai-server/media/gui/download/en.svg button.

/docs/ai-server/media/events/en.png

A detailed list of events categorized by modules and importance is provided below.

# Licensing and Launching the AI Server

The server activation process is described in the registration section.

/docs/ai-server/media/gui/info/en.svg TrueConf AI Server registered

/docs/ai-server/media/gui/info/en.svg TrueConf AI Server has been successfully launched

/docs/ai-server/media/gui/info/en.svg Certificate for authentication has been updated

/docs/ai-server/media/gui/info/en.svg License certificate updated

/docs/ai-server/media/gui/info/en.svg TrueConf AI Server has been re-registered

/docs/ai-server/media/gui/warning/en.svg No connection to the global network

/docs/ai-server/media/gui/warning/en.svg Unable to connect to the registration server reg.trueconf.com

/docs/ai-server/media/gui/warning/en.svg Failed to apply the certificate for authorization

/docs/ai-server/media/gui/warning/en.svg Failed to apply the license certificate

/docs/ai-server/media/gui/warning/en.svg Unable to find the certificate for authentication

/docs/ai-server/media/gui/warning/en.svg Unable to find the license certificate

/docs/ai-server/media/gui/warning/en.svg Failed to update the authorization certificate

/docs/ai-server/media/gui/warning/en.svg The authorization certificate has expired

/docs/ai-server/media/gui/warning/en.svg Failed to verify the certificate signature

/docs/ai-server/media/gui/warning/en.svg License parameters have been modified

/docs/ai-server/media/gui/warning/en.svgTrueConf Server has been switched to read-only mode

/docs/ai-server/media/gui/error/en.svg The maximum file size of 10 MB has been exceeded.

/docs/ai-server/media/gui/error/en.svg Registration error for TrueConf AI Server: an incorrect file was uploaded

/docs/ai-server/media/gui/error/en.svg Registration error for TrueConf AI Server: the file was generated on different hardware.

/docs/ai-server/media/gui/error/en.svg Registration error for TrueConf AI Server: invalid license key

/docs/ai-server/media/gui/error/en.svg Error registering TrueConf AI Server: invalid domain

/docs/ai-server/media/gui/error/en.svg Registration error for TrueConf AI Server: incorrect hardware binding

# Accounts

Account management is described in the relevant section.

/docs/ai-server/media/gui/info/en.svg Account successfully added

/docs/ai-server/media/gui/info/en.svg Account successfully edited

/docs/ai-server/media/gui/info/en.svg Account successfully deleted

/docs/ai-server/media/gui/error/en.svg Failed to add account

/docs/ai-server/media/gui/error/en.svg Failed to edit the account

/docs/ai-server/media/gui/error/en.svg Failed to delete the account

# Integration

The setup of the connection to TrueConf Server is detailed separately in the integrations section.

/docs/ai-server/media/gui/info/en.svg Successful connection test

/docs/ai-server/media/gui/info/en.svg Successful source connection for full access

/docs/ai-server/media/gui/info/en.svg Successful source connection for authentication mode

/docs/ai-server/media/gui/info/en.svg The video conferencing server is disconnected.

/docs/ai-server/media/gui/warning/en.svg Connection check failed: TrueConf AI Server is disconnected on the TrueConf Server side.

/docs/ai-server/media/gui/warning/en.svg Failed to add source: the integration key is already attached

/docs/ai-server/media/gui/warning/en.svg Failed to attach source: integration key is invalid

# Upload module

You cannot configure the upload settings of conference audio tracks to the TrueConf AI Server side, but monitoring of these processes is available.

/docs/ai-server/media/gui/info/en.svg The file upload process from TrueConf Server has started.

/docs/ai-server/media/gui/info/en.svg Files from TrueConf Server have been downloaded.

/docs/ai-server/media/gui/warning/en.svg Failed to download files: no network connection

/docs/ai-server/media/gui/warning/en.svg Failed to download files: Unable to establish a connection with the registration server.

/docs/ai-server/media/gui/warning/en.svg Failed to download files: Unable to determine file location

# Generating a Record

Events related to pre-recording on the TrueConf Server side.

/docs/ai-server/media/gui/info/en.svg Record created

/docs/ai-server/media/gui/error/en.svg Failed to create the record: VAD error and others.

# Recognition module

/docs/ai-server/media/gui/info/en.svg The recording has been sent for recognition.

/docs/ai-server/media/gui/info/en.svg Recording is being recognized

/docs/ai-server/media/gui/info/en.svg Recording recognized

/docs/ai-server/media/gui/error/en.svg Recognition Error

# Operation of the internal database

/docs/ai-server/media/gui/info/en.svg Successful connection

/docs/ai-server/media/gui/info/en.svg Successful request

/docs/ai-server/media/gui/warning/en.svg Connection attempt failed

/docs/ai-server/media/gui/error/en.svg Request execution error