We are happy to release the 3.8 update of our app for iOS and iPad OS! The new version features the ability to create channels, picture-in-picture (PiP) mode for calls and conferences, group sending of files and images, as well as other changes and improvements.

Channel creation

Users of TrueConf 3.8 for iOS can now create channels that only the owner and moderators can write to. This will enable effective notification of employees and colleagues about the events in the company. Channels will differ from regular group chats by the corresponding icon next to the chat name.

               

Group sending of files and images

Users of TrueConf 3.8 for iOS/iPad are able to send multiple files or images in a single message. Compressed images are grouped automatically, and a text comment is sent in the same message.

     

Picture-in-picture (PiP) mode

A conference or call can now be minimized into a compact widget with the speaker or shared content when navigating to other app sections or to the desktop. This will allow handling with other application sections and solve work tasks without interrupting your conference viewing.

Support for DTMF commands

In the 3.8 update, we’ve added the capability of sending tone commands to the selected user during a video call or group conference. You just need to select Tone dialing in the context menu, which is opened by pressing the button on the conference control panel in the point-to-point call, or by long-pressing a participant in a group conference.

               

Other changes and improvements

• You can now disable notifications, edit a group chat profile, or delete a chat using the context menu, which is opened by long-clicking on the selected conversation
• The group or personal chat profile now displays the date and time of the files sent to the conversation.

The post TrueConf 3.8 for iOS: channel creation and picture-in-picture mode appeared first on Video Conferencing Blog.

We continue to develop our corporate messaging and conferencing platform. Following TrueConf Server 5.5, we are thrilled to introduce TrueConf 8.5, a new version of desktop applications for Windows, Linux, and macOS. On June 25 at 10 am UTC (6 am EDT), we will host a special webinar, where we will share all the new features and introduce main changes which will streamline your team collaboration.

What’s new?

• Messenger with support for channels, folders, and archive, as well as spell checking

• Updated UI
• AI: video as virtual background
• AI: document or whiteboard recognition
• New conference scheduler
• Picture-in-picture (PiP) mode
• Support for LibreOffice files

Hosts:

• Lev Yakupov, TrueConf’s CMO
• Maria Mihalyova, PR Manager

 
Sign up

Don’t miss live demos and a Q&A session on June 25!

The post Webinar: new features of TrueConf 8.5 desktop apps appeared first on Video Conferencing Blog.

Last week, TrueConf participated in ITEX 2025, one of Malaysia’s biggest digital transformation events, where innovators and industry leaders shaped the future of digital transformation.

At the booth, we connected with our valued users and partners, as well as spotlighted major updates of our solutions:

• TrueConf Server 5.5, a self-hosted messaging and collaboration platform trusted by enterprises and governments worldwide. With the free version for up to 1,000 users, it empowers teams to work smarter, faster, and more securely.
• TrueConf all-in-one apps, which unify all collaboration features in a single intuitive interface whether on Windows, macOS, Linux, iOS, or Android.

Thank you for joining us in Kuala Lumpur!

The post TrueConf on-premises groundbreaking messenger with 4K video conferencing and AI at ITEX 2025 appeared first on Video Conferencing Blog.

Tired of compromised privacy? Replace mainstream cloud messengers with TrueConf secure platform. To empower your transition to secure communications, we’re extending an exclusive opportunity for TrueConf Server users in 2025.

Why replace cloud messengers with TrueConf Server?

• Enhanced security & control: all user data and files are kept within your private on-premises environment under your full control.
• Safe data transfer: strong encryption of all corporate communications.
• Security сontrol: more than eight levels of user data security.
• Truly scalable storage: your capacity is bound only by your server’s space, not by recurring cloud costs.
• No size barriers: transfer files of any size without limitations.
• Mobile-first flexibility: native mobile apps with push notification support ensure seamless communication for frontline workers, field staff, or anyone without a dedicated workstation.

Claim your boost before this special offer expires:

How to secure your 1,000 free online users:

For new customers:

• Purchase the Full+ Technical Support package (contact sales).
• Once activated, enjoy instant access to 1,000 online user licenses at no extra cost for 12 months.

For existing Full+ or Full Technical Support subscribers:

Reach out to our sales team to claim your 1,000 online user license.
• The feature remains active for the entire duration of your Full+ Technical Support subscription.

The future of corporate communications is here: harness its power to unlock growth!

¹The offer is valid from 2025.06.01 till 2025.12.31.

The post Replace popular cloud messengers with your on-premises chat platform appeared first on Video Conferencing Blog.

Introduction

It’s been almost 50 years since in 1977, the first complex for interactive self-service, which is now known as “kiosk” or “information stand”, was developed. Based on PLATO computer system and therefore named “Plato Hotline”, this device enabled students to access information on extracurricular activities and college courses, as well as view maps, lecture, and bus schedules.

“Plato Hotline” interactive kiosk. Photo provided by The Industry Group (The Evolution of Kiosk Software, 2018).

In the 1980s, the developing of interactive voice response (IVR) technology, that was also used for addressing customer queries using automated menus and pre-recorded messages, prompted the emerging of the first devices to replace personal consultations with innovative and convenient remote self-service kiosks. In 1991, the first interactive touchscreen device with Internet access useda to search for missing children in stores and shopping malls was showcased at Comdex computer exhibition.

Self-service kiosks in the transportation industry. Photo provided by Advanced Kiosks (Transportation).

During the next decade, the interactive devices continued to evolve and scale up. Companies started applying kiosks for video rental, buying airline and movie tickets, searching for information in museums and amusement parks, ordering in restaurants, paying in supermarkets, and registering patients in hospitals.

Kiosks for food ordering in Hong Kong. Photo provided by Forbes (Self-Order Kiosks Are Finally Having A Moment In The Fast Food Space, 2019)

With kiosks, customers could perform operational actions themselves, but the lack of personal interaction showed that even self-service needs communication and consultations as most people prefer to interact with a real person.

In parallel with self-service kiosks, video conferencing has become the No. 1 communication standard, replacing real meetings. With the development of the Internet, digital technologies and the increasing demand for convenient and effective ways of communicating and receiving information, companies began to integrate audio and video conferencing into kiosks to improve customer service. This led to the audio and video calls in kiosks starting to appear actively in the middle 2000s.

Telemedicine kiosk for virtual medical consultation (NewYork-Presbyterian, 2017)

The COVID-19 pandemic dramatically changed people’s views on the work and communication principles. 24-hour live service support became challenging. The need for constant professional connection and growing number of customers has pushed many industries to embrace using automated options to transform the customer experience and provide a faster client service, comply with social distancing rules and limit personal interaction, cut down long queues and save human resources.

Kiosks have become ubiquitous devices for remote service. Depending on the needs and purposes they can combine online consultations with a specialist, integration of additional peripheral devices, such as RFID readers for POS terminals, document printing, smart queue to name a few.

Besides, leveraging special software developer tools, SDK and API, expand the virtual assistant system capabilities according to the company’s requirements, for example, they help to integrate video conferencing into any existing application.

1. Banking industry

A customer uses TrueConf Kiosk to connect with a bank agent (Banpará Bank, 2017). Photo provided by TrueConf.

All modern spheres of the economy need timely digitalization, especially those that work with a huge number of customers or users. Kiosks have come to the aid of many financial institutions, but with integrated video conferencing, which allows providing bank’s customers with remote services.

This approach enables abandoning the maintenance of entire offices, reduces queues, and provides more privacy in communications between a customer and manager. At the same time, it is much easier for the bank itself to place a mini-branch with video devices and offer 24-hour support by an online consultant center, increasing the response speed.

Kiosks in financial organizations can be customized to the specific tasks, allowing customers to easily connect with a live agent via video-enabled kiosk using video conferencing platforms like Cisco Webex, Google Meet, MS Teams, TrueConf, etc. Such kiosks provide immediate and personalized assistance with advanced collaboration tools, such as file sharing, call recording, credit card reader, bill acceptor, and remote scanning and printing.

An individual digital branch with a 24/7 ATM (Bahrain Islamic Bank, 2017). Photo provided by TrueConf.

The kiosks must be connected to a secure network to guarantee the protection of the bank’s customer data, which means they require the use of a corporate video conferencing solution, often on-premises one that does not require a connection to the public Internet and guarantees secure data storage and transfer, as well as protects the safety of payment gateways and sensitive personal information.

2. Manufacturing and healthcare

The staff members of many hospitals, large-scale enterprises, as well as companies with high need for ID verification are prohibited to use their personal smartphones and other gadgets due to different reasons: strict safety and labor protection rules, restrictions connected with COVID-19.

The management looking for digitalized options can integrate special secure video kiosks with RFID/NFC authorization. This protects employees and ensures compliance with stringent security requirements. Two types of access are available to employees, doctors, patients, and customers: general, which allows them to connect to the first available operator in one click, and a secure RFID/NFC authorization, which requires a personalized card or a bracelet with an RFID/NFC tag to get access to the endpoint. The second type of kiosk access includes an emergency call button that can be used without authorization and an individual address book for each person, enabling them to contact management, remote employees, and relatives. Using video conferencing, doctors and medical staff can have an emergency call, a video call for consultation, or a call home from the “red” zone during the observance of quarantine measures.

TrueConf Kiosk Safety Version (SV) with RFID and NFC access control is used in the Bakulev Scientific Center for Cardiovascular Surgery. Photo provided by TrueConf.

Hereby, building a connection bridge between numerous areas with the help of contactless video-enabled kiosks provides an opportunity to isolate “safe” and “red” zones, protect patients and doctors, and prevent the spread of diseases. Moreover, applying digital solutions contributes to faster professional responses and optimizes workload in emergency situations.

3. Airports and stations

The number of passengers, flights, and routes handled by today’s airports and stations increases on a daily basis every year. A new reimagined approach of advising and assisting tourists requires an appropriate transformation to reduce queues, distribute the workload among employees, and improve the quality of services provided.

By implementing self-service kiosks and information panels across the building, airports and stations can digitalize working processes, facilitate customer assistance, and provide service to clients with special needs. This new system is designed for travelers who require immediate help in purchasing tickets, viewing flight, train or bus schedules, and simply finding their way around the building without the need to do extra laps looking for an appropriate consultant.

Additionally, if а video conferencing solution is integrated in such a kiosk, a communication hub between passengers and airport or station employees is created. People are able to contact the remote call center in one click and receive instant personalized multi-language support based on their trip needs and preferences.

Operators can highlight the important information during the content demonstration with an annotation feature and transfer a call to another assistant or even connect an additional person to a video conference for more customer-oriented service.

Cizgi kiosks empowered by TrueConf video conferencing solution are used in Istanbul New Airport to ensure an engaging travel experience. Photo provided by TrueConf.

In the realm of passenger service, an interactive kiosk is a secure, cost-effective, multifunctional, and user-friendly solution. A reliable on-premises software ensures that all call records and sensitive personal information will be stored on your company’s own server and protect your passengers’ data from cyber threats and system failures.

4. Retail and building

The recent dramatic changes in customer care have also affected reselling and building. Now businesses are constantly seeking innovative ways to enhance customer experience and boost sales.

The use of video kiosks is revolutionizing the way retailers engage with customers and streamline operations in various settings, from retail stores to a building under construction. Thanks to interactive digital displays powered by video conferencing, customers can receive professional services and connect with companies’ representatives without the need to physically visit their offices, or when it is not possible to solve issues via phone. At the same time, it allows the call agents to work remotely.

Israel Electric Corporation implemented digital self-service kiosks with integrated TrueConf video conferencing technology for high-class remote services. Photo provided by TrueConf.

Switching to a comprehensive model for customer care provides optimization to company staff and enhances company attraction: in standby mode, a slideshow with customizable photos (for example, of apartments), a video clip about a residential complex or a company overview can be cyclically played on the video kiosk screen engaging new customers in a two-way conversation. Besides, staff and customers have an opportunity to experience smart queue mode which distributes incoming video calls from different endpoints between free operators.

5. Public events and education

Video conferencing has become the standard of communication and we are the real witnesses of a certain burnout that has appeared. Many vendors are working their best to make our virtual communication more interactive and add the effect of a live presence. There are metaverses and different kinds of VR helmets, but kiosks follow their own path of evolution. Died in 2012 3D video conferencing now gained a second wind. Companies have started to develop huge projects (Logitech Ghost and Google Staarline) for three-dimensional communication, but still there are more versatile solutions.

Technology that utilizes a box with a 4K screen to showcase a full-size hologram eliminates the need for any specialized equipment for projecting a life-sized 3D holographic image of a person in real-time. By changing the design of the box and using 4K video conferencing solutions that enables the delivery of a high-quality video stream to an interactive display, users receive a real holographic video conferencing system that can even fit on their desks.

Along with utilizing such holographic kiosks for immersive communication, they are mostly used in spheres like education or public speaking which require to foster more meaningful and personalized interaction.

Currently, educational institutions around the world collaborate by hosting shared activities like lectures, webinars, and workshops. However, logistical constraints often prevent speakers from being physically present at these events. The participation of numerous speakers and technical personnel in organizing such functions can lead to various challenges and inconveniences.

Immersive video conferencing boxes for photorealistic interaction. Photo provided by TrueConf.

Hence, the technology that fosters ultra-realistic experience plays a pivotal role in facilitating interaction between a presenter situated in a different physical space and an audience. Creating a sense of live interaction with the speaker also increases the level of attention and engagement.

The post The journey of kiosks: transforming customer experience appeared first on Video Conferencing Blog.

Evaluation Based on Completeness of Strategy and Performance

May 27, 2025 – TrueConf, a leading provider of corporate collaboration solutions, has been positioned by Aragon Research, Inc. in the “Innovator” section of the Aragon Research Globe for Intelligent Video Conferencing, 2025¹. The report assesses 16 major UC&C providers, offering a detailed analysis of market trends, technological advancements, and vendor capabilities in the rapidly evolving video conferencing landscape.

Aragon Research, Inc., a leading global research and advisory firm, equips organizations worldwide with timely and insightful analysis of the video collaboration market through its annual publication of the Aragon Research Globe for Intelligent Video Conferencing. For the fourth consecutive year, TrueConf has been identified as an “Innovator”, underscoring its commitment to the development of AI-driven solutions and strategic technological path and enterprise communication vision.

The important milestone was a shift of TrueConf Server, the company’s flagship product, to a team messaging platform with integrated video conferencing that now has a free version for up to 1,000 users. The functionality of TrueConf built-in messenger has been expanded, erasing the boundaries between video conferencing and corporate chats without compromising security and reliability of critical communications.

However, video conferencing still remains an important development pillar. Thus, Distributed conferences, a unique technology, enables companies with a large number of subsidiaries and branches to reduce server CPUs and network load by an average of 10 times during multi-server conferences. It also allows increasing the number of participants in each conference to 2,000 and above.

The 2025 Globe highlights a pivotal impact of artificial intelligence (AI) on the evolution of unified communications and collaboration (UC&C) as intelligent assistants streamline working productivity. In response to AI-driven market trends, TrueConf launched on-premises smart TrueConf AI Server, which reduces the time spent on processing meeting results by creating automatic offline meeting transcriptions and summaries with the most important meeting details about assigned tasks and responsible personnel.

“We are honored to be identified as an Innovator by Aragon Research, Inc.,” stated Dmitry Odintsov, CEO at TrueConf. “In 2024, TrueConf introduced over 2,000 improvements, 7,000 changes, and 30 product releases and this acknowledgment reaffirms our relentless pursuit of delivering top-tier video collaboration solutions that cater to the evolving needs of modern businesses and governments.”

For more information, please contact:
Maria Mihalyova,
Lead PR Manager
Phone: +1 (833) 878-32-63
Email: pr@trueconf.com

About Aragon Research, www.aragonresearch.com

Aragon Research is an independent research and advisory firm that provides business and IT executives with the actionable insights they need to navigate technology’s ever-evolving impact on business. Aragon Research delivers high-impact visual research, consulting, and advisory services to provide enterprises with the insight they need to make better technology and strategy decisions.

About TrueConf, www.trueconf.com

TrueConf equips desktops, mobiles, and meeting rooms with award-winning video collaboration capabilities and provides businesses worldwide with exceptional meeting experiences. TrueConf apps and solutions are easy to use and are fully compatible with legacy SIP/H.323 equipment, enabling customers to save money on infrastructure while still utilizing state-of-the art technologies such as scalable video coding (SVC) and intelligent stream manipulation.

Aragon Research does not endorse vendors, or their products or services that are referenced in its research publications, and does not advise users to select those vendors that are rated the highest. Aragon Research publications consist of the opinions of Aragon Research and Advisory Services organization and should not be construed as statements of fact. Aragon Research provides its research publications and the information contained in them “AS IS,” without warranty of any kind.

¹Aragon Research “The Aragon Research Globe for Intelligent Video Conferencing, 2025” by Jim Lundy, April 8, 2025

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We’re glad to release TrueConf 3.0.4, a new version of our mobile application for Android. The update features a number of technical performance and stability improvements and fixes.

                     

Useful changes and enhancements

• The work of notifications has been improved
• Clicking on an image opened in a personal or group chat now hides the control panel
• We’ve fixed an issue due to which the chat could open empty when navigating from notifications
• We’ve fixed an issue which sometimes caused a video from the participant connected to the conference by its ID not to be displayed
• We’ve fixed an issue with displaying your own video window on some devices
• We’ve fixed an issue due to which some users might have difficulties receiving and sending files when connected to TrueConf Online cloud service
• An issue with sending geolocation to chat on some devices has been fixed
• We’ve improved the connection stability when launching the application
• Chat loading at app launch has been accelerated
• The overall application stability has been improved.

The post TrueConf 3.0.4 for Android: changes and improvements appeared first on Video Conferencing Blog.

We are proud to announce TrueConf has been honored with two industry awards in 2025: a Trustworthy Tech Award from Software Suggest and a High Performer in G2’s Grid® Report for Video Conferencing. The company has been recognized for excellence in security, innovation, and customer satisfaction in the video collaboration space.

Trustworthy Tech: a testament to security and reliability

Software Suggest, a leading software discovery and recommendation platform, awarded TrueConf Trustworthy Tech based on evaluations of product quality and integrity.

This award highlights TrueConf’s dedication to communication security and compliance with global privacy standards. The focus of TrueConf on-premises software on combining enterprise-grade functionality — messaging, video conferencing, file sharing, AI features — with unmatched security, guaranteeing the customers full control over their meetings and chats, further proved that it is the best choice for enterprises and governments seeking reliable collaboration tools.

High Performer in G2’s Grid® Report: user-driven products

TrueConf also earned a High Performer title in the G2’s Spring 2025 Grid® Report for Video Conferencing.

G2, the world’s largest tech marketplace, highlighted TrueConf’s exceptional user satisfaction, seamless scalability, and innovative features such as AI-powered meeting transcription and summary, and cross-platform interoperability. TrueConf Server was noted as an all-in-one unified communications platform which adds convenience to daily or important meetings while offering all necessary team messaging and collaboration features.

The post TrueConf’s dual honors in 2025: Trustworthy Tech by Software Suggest and High Performer by G2 appeared first on Video Conferencing Blog.

Last week, we participated in GITEX Asia 2025, the largest tech event in Asia. TrueConf team showcased smart collaboration technologies which allow seamlessly connecting large teams while enjoying high-quality video meetings across all devices.

Visitors to the TrueConf’s stand got insights about the implementation of secure collaboration systems and explored:

• TrueConf Server 5.5: a major update of corporate messenger which brings chatbots and many new features for video meetings
• TrueConf 8.5: the latest version of desktop client app with new conference UI and impressive AI for advanced collaboration experience
• TrueConf Room: a software solution which turns any PC or mini PC into a video conferencing endpoint with all TrueConf features.

During the panel discussion​, Lev Yakupov, TrueConf’s CMO, highlighted the critical importance of corporate meeting and messaging security and the risks and challenges companies face when relying on cloud services.

It was a pleasure to meet our users and partners in Singapore!

The post TrueConf unveiled secure on-premises solutions at GITEX Asia 2025 appeared first on Video Conferencing Blog.

We’re thrilled to present TrueConf Group 1.1.4, the latest update of our video conferencing endpoint for meeting rooms powered by upgraded firmware. The new version brings the capability of upgrading via web interface and the ability to manage video conferencing endpoints using TrueConf MCU, a server for legacy SIP/H.323 endpoints.

TrueConf Group provisioning using TrueConf MCU

In TrueConf MCU 2.1, the update of the video conferencing server for legacy SIP/H.323 endpoints, we introduced the ability to manage TrueConf Group video conferencing endpoints located in the same local network as the video conferencing server. TrueConf MCU administrators can now check the status of connected TrueConf Group endpoints version 1.1.4 and above as well as perform bulk updates to the software and their configuration.

Online upgrading

Administrators of TrueConf Group can now install firmware updates using the web interface. You just need to go to the Maintenance section, then Software, select Online upgrade, and click Upgrade.

Improved recovery mechanism for lost packets

In TrueConf Group 1.0.61, we supported TrueConf FEC lost packet recovery mechanism. This allows compensation for up to 10% of lost network packets among multiple TrueConf Group endpoints connected via SIP protocol. Now, in TrueConf Group 1.1.4, lost packet recovery mechanism is also compatible with TrueConf Server 5.4+, as well as TrueConf MCU 2.1+.

Other useful enhancements

• We’ve added the ability to hide the main menu on the screen connected to the endpoint in the Settings — HDMI section of the web interface
• We’ve fixed an issue which in some cases caused difficulties with disabling the NTP server and setting the time back
• The overall performance and stability of TrueConf Group firmware has been improved.

The post TrueConf Group 1.1.4: provisioning using TrueConf MCU and online upgrading appeared first on Video Conferencing Blog.