What TrueConf ID is

Alexander Galvita
April 15, 2019
Alexander Galvita
Categories: Knowledge Base General

Each TrueConf user has own unique personal identifier (and password to it) put down as <user_id>@<server>, where <user_id> is the user’s name, and <server> is the server name where this user is authorized. This identifier is called TrueConf ID.

In this article we shall tell how to obtain TrueConf ID. We shall also show how to pass authorization and add users to the address book using their ID in Windows desktop application connected to cloud video connection service TrueConf Online. These procedures will be the same for  macOS and Linux.

How to obtain TrueConf ID

During registration in TrueConf Online

Press Sign Up/Personal Area in the upper part of our site. TrueConf Online login window will open. Press the link in its right part in order to start registration on the service.

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Registration form page will open where you should put in desired login (<user_id>) in the first field from the top.

Fill in all further fields and pass standard registration procedure.

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How to create account on the server

This section is written for TrueConf Server administrators

Press Add in Users → User Accounts section in the control panel. A form will open with a list of fields. One of them will be TrueConf ID.

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After that information added by the user including his TrueConf ID will be shown on User Accounts tab.

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Now the user can authorize on your server using assigned TrueConf ID and password.

How to use TrueConf ID

Authorization in TrueConf application

Start TrueConf client application. Press Sign with TrueConf ID.

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In order to log in simply put in <user_id> (without @<server>, as the application has already connected to  TrueConf Online service server). Then press Sign In.

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If necessary you can connect to TrueConf Server corporate server in the application settings. Please, refer to User Guide to pass this procedure.

How to add users to your address book

Start typing necessary TrueConf ID in the field over the address book. Application will filter the list of TrueConf Online service users according to the typed line. If the user was found click on him or her once. A panel will appear (where you can choose chat, call and user’s profile) where you should press button What TrueConf ID is 7 . The user will be added to your address book.

You can call or chat with the user using the same procedure.

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Connection between servers

Complete TrueConf ID (including both user’s and server name) when users from different TrueConf Servers become connected to one system.

In this case TrueConf ID acts as call string, and all procedures in it


Still have questions? Please contact our support team directly via online chat.

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