TrueConf Server Administrator Guide

  1. Server Side
    1. System Requirements
    2. Installation
    3. Registration
    4. Offline registration
    5. Administering
    6. Logging In and Logging Out
    7. Server status
    8. Server's log files
    9. Change the server language
  2. Client Side
    1. System Requirements
    2. Where can I find client applications
    3. Client Application Connection
    4. Manual configuration
  3. Configuring Server
    1. "General" Group of Settings
      1. "About" Section
      2. "Settings" Section
    2. "Network" Group of Settings
      1. "Network settings" Section
      2. "SMTP" Section
      3. "SIP Gateway" Section
        1. SIP-terminal calling format from TrueConf Client
        2. Invitation of TrueConf customer to the conference that is held on the SIP server
        3. Inviting SIP endpoint into a conference in TrueConf Server
        4. Connection using CID (Conference ID)
        5. Connection to the fixed name groupconf
        6. Invitation to the conference from TrueConf Client
        7. Connecting to an IP-camera in a video conference
        8. Problems and Solutions
      4. "H.323 Gateway" Section
      5. "Federation" Section
    3. "Web" Group of Settings
      1. "Settings" Section
      2. "Security" Tab
    4. "Users" Group of Settings
      1. Tab "User accounts"
      2. Tab "Groups"
      3. Tab "Aliases"
      4. Tab "User storage"
        1. Registry Mode
        2. LDAP Mode
    5. "Group Conferences" Group of Section
      1. Symmetric Group conference (Symmetric)
      2. Asymmetric conference (Asymmetric)
      3. Role based conference (Role based)
    6. "Recordings" Section
    7. "Endpoints" Section
      1. Sound capture and playback information
      2. Video capture device information
      3. DirectX information
      4. DirectX features description
      5. Connection information
      6. Network Test information
      7. Last conference information
      8. System information
      9. Events leading to the updating of information about the Endpoint

Server Side

Consists of two components:

  • TrueConf Server;
  • TrueConf Manager.
TrueConf Server

This component is a software video server. It gets installed as Windows operating system service and provides:

  • Client authentication and authorization;
  • Client connection, including connection through NAT’s and proxy servers;
  • Media stream retranslation when direct stream translation is not possible;
  • Communication between remote servers connected to the option "Federation";
  • Storing the call history.
TrueConf Web Manager

This component is dedicated to server component configuring.

TrueConf Manager provides:

  • Server registration, start , stop and state monitoring;
  • Server log viewing;
  • Server IP-address and port set-up;
  • Registration of new users, activation and deactivation;
  • Revision of support information;
  • Group conferencing of different modes.

System Requirements for TrueConf Server

 Enabling SIP device or SIP PBXWebRTC, recording a conferenceRTSP streaming
CPUIntel Core 2 Duo E6700, AMD 64 X2 4400+ or better3 SIP connections: Intel Core i5 750 @ 2.67GHz or better
4 SIP connections: Intel Core i5-2400 @ 3.10GHz or better
7 SIP connections: Intel Core i7-3770 @ 3.40GHz or better
Intel Core i5-3550 @ 3.30GHz or betterIntel Core i7-3770 @ 3.40GHz or better
Operating SystemDedicated or virtual Microsoft Windows Server 2008/2012 with the latest Service Packs and updates installed
Hard Drive20 GB100 GB
NetworkEthernet 1 Gbps
  • Port 80 (specified during the installation of the server) is used by TrueConf Web Manager.

    *If this port is closed, the Slide Show feature won't be available.

  • Port 4307 (may be changed in TrueConf Web Manager) is used to exchange media data with client applications.
  • Port 4310 is used to connect TrueConf Server Free with our registrar server.
  • Port 554 - port for RTSP streaming.
IPA static IP address is required for the server to work properly


TrueConf Server is shipped as a software installation package that contains the server side and client applications for popular platforms.

After the installation package is downloaded, launch it to begin the installation. The installation process will take less than a minute.

Note: TrueConf Web Manager port is determined during the server installation. By default, port 80 is selected. If it is taken, 8888 is selected. If it is also taken, the user selects the port in the installation dialog window (if the port is not 80, then it is visible in the browser address bar after the colon in the hostname http://localhost:8080).

Your browser will automatically open TrueConf Web Manager (Web interface for configuring the server) after installation.

Note: If you are installing server behind the firewall, then in order to complete the registration you should open port 4310 access from inside to internet.

How to change port for TrueConf Server Web Manager tool without having to re-install the server

To do this, go to the servers directory (C:\Program Files (x86)\TrueConf Server\httpconf\conf). In the conf folder open file listen.conf with a text editing app of your choice and change the port number in "Listen (port number)" parameter and save changes. This way you can change the port without re-installing your TrueConf Server.


After the installation of your web browser will automatically start server setup interface.

Register the server. To activate the server you have to get a registration key. Click on “Get FREE Key”:

Get free key

Click to open a page with application to TrueConf Server Free. Carefully fill all the fields and click on “Get a Registration Key”:

Get registration key

A registration key will be sent to the email address that you provided:

Sent email

Note: The key should be delivered in 15 minutes maximum. If this did not happen, try again, or check the SPAM folder in your email client.

Return to the page of TrueConf Server settings and enter the registration key you have just received by e-mail.

Press “Register” to continue:

Registration key

After the server has been successfully registered, on top of the activation window of web-configurator a special sign will appear:

Status server

Offline registration

Note: Offline registration is not available for TrueConf Server Free. In case you need to work with the server in LAN, without connection to the Internet we may provide trial versions of TrueConf Server with full functionality during the trial period.

To register offline on a computer without an Internet connection, you will need a device connected to the Internet to obtain a registration key. On that device, go to and follow the instruction from the "2.Server setup and registration" section.

Once you receive an e-mail with the test key, enter it in the field "Registration Key" in the Web manager on the computer with the running server and without an Internet connection, and click on "Register":

In the registration window a new button will appear, "Create registration file". Clicking on it will generate a file that you will need to send:

Create registration file

Offlinereg.vrg file will be automatically saved in the default "Downloads" folder of the browser. Transfer this file using a flashdrive to a PC connected to the Internet and send at In return, you will get the file you will need to transfer to your PC with the server you are registering offline.

* If downloading files option is disabled in your browser, you will not be able to download the offline registration file. Enable downloading option in your browser, then press again "Create registration file".

Note: always wait for a response to a request you have sent and do not restart the offline registration. If you restart the offline registration, the file sent for the previous request would not work aand you will have to do the process again to register.

Click on "Continue offline registration" on your computer and select the file offline.reg:

Continue oflline registration

When offline registration is successfully finished, the Web manager will notify that the server is registered.

Administering the Server

Server can be administered from any computer in the same local network where it is installed. The access is limited to the following ranges of IP addresses: 10.*, 192.168.*, 172.16-172.31, 127.

At this point the installer does not open a port in the firewall for TrueConf Web Manager. If the administrator wants to administer the server from a remote machine, he/she needs to make sure that the server firewall allows connecting on the port, on which TrueConf Web Manager is launched.

TrueConf Web Manager port is determined during the server installation. By default, port 80 is selected. If it is taken, 8888 is selected. If it is also taken, the user selects the port in the installation dialog window (if the port is not 80, then it is visible in the browser address bar after the colon in the hostname http://localhost:8080).

To access TrueConf Web Manager from the machine on which the server was installed you will not need any password (the host in the browser - localhost or

Remote access requires authorization with the accounts of the Windows users from the group "TrueConf Server Admin". When the server is installed the user account is added to this group.

To give another user access to TrueConf Web Manager, the administrator must add the user account to the "TrueConf Server Admin" group.

Log in and Log out from the System

Logging in to the web interface of TrueConf Server is carried out automatically after registration and entering the registration key (see section 3. Registration).

To log out from the system (e.g. in order to log in using another key) click the Registration button in the About tab:


Enter another key:

New registration key

If the key is valid you will log out from the system.

If you cannot log in to the server when entering the old key on other computer and the message “Registration key is incorrect. Check that code is valid. If you don't have a key you can get it” is displayed in the Web Manager tool, this means that your key is “bound” to the hardware on the machine where the server was installed:

Key is incorrect

If you want to switch off such a bond, please contact our managers: 1-347-878-3263.

Server status

Server status is shown in the "Server status" field in green (if the server is working) or in red (if it has stopped) in top right corner of the web management tool window:

Status server

What to do if server is not running?

In this case the red massage “Stopped” will be displayed in the “Server status” line:

Status stop

Possible reason № 1: You have no license, or the license is expired.

Workaround: contact your reseller or distributor.

Possible reason № 2: Some server files are missing or have been damaged.

Workaround: reinstall TrueConf Server.

Server's log files

If there are some problems during video conferences, you can collect logs on your PC and sent them to TrueConf Support Team. For this purpose, click View Log button in the Web Manager tool’s Settings tab:

View log

Save the report on your PC:

Save report

Send this report to our Support Team via e-mail: or contact us by phone: 1-347-878-3263.

Change the server language

You can change the language of the program directly from the Web management tool. To do this, click on "System". From the drop-down menu select the appropriate language:


Client Side

Consists of:

  • TrueConf Client.

Note: See TrueConf Client application user guide to learn how to install and configure TrueConf Client application.

TrueConf Client

This is a client application. It is installed on the users' computers and allows making and receiving of video calls.

TrueConf Client provides:

  • User authentication in the TrueConf Server system;
  • Possibility to make video calls or create and participate in various group video conferences;
  • Set up of video and audio input and output;
  • Exchange of text messages;
  • White board tool for 1- on -1 conferences;
  • Slide show tool for displaying of graphic images in 1-on-1 and group conferences;
  • Screen sharing for transmission of your desktop screen to one or more participants;
  • File transfer in 1-on-1 video calls;
  • User address book support and management;
  • Call list management;
  • Self view display in conferences;
  • Support of video formats: SD (320х180), HQ (640х360), HD (1280х720). In 1-on-1 video conferences is supported FHD video format (1920х1080);
  • Video and/or audio mute feature;
  • TCP and UDP transport.

Note: You can find information on how to connect client application to server in the "Client Application Connection" section of this document

  • Intel or AMD Processor with 2 GHz or higher clock speed;
  • 512 MB of RAM and 100 MB free hard disc space;
  • Windows Vista/7 SP1/8/8.1/10 operating system;
  • 256 kbps network connection in both directions;
  • Webcam;
  • Full-duplex sound card;
  • Headset (in order to avoid echo).

Where can I find client applications

For the users to start video conferencing, the link to the guest page must be distributed among them. On this page they can download client application for all operating systems.

Guest page is available at: http://localhost/guest (link may be different ac-cording to the settings of the server). For example, if the port 8888 was cho-sen during the installation, the guest page will be available at http://localhost:8888/guest).

You can find the link to the guest page in the Web/Settings Tab on the server settings page.

On the guest page the user can download client applications for Windows, OS X, Linux, Android, and iOS:

Client Application Connection

You can connect the client application to your server either manually or automatically.

Connection using auto discovering

The client software of TrueConf includes a function of automatic search for the local server TrueConf Server (auto-discover). It is possible to install the client application without any information about your local TrueConf Server. In this case all information about the server will be detected automatically by using DNS. To do this you need to specify the address of the server in users primary DNS (primary DNS suffix).

You need to create SRV record in the domain for vcs2.tcp service and specify the TrueConf Server address and port.

The following example shows how to do this using DNS utility in Microsoft Windows 2000/2003 Server:

  1. Navigate to root of the desired domain
  2. Choose «Other New Records…» in a right-click menu.
  3. Choose type «Service Location».
  4. Set the following parameters

In this example server has address and port 4307. Please note that protocol name (tcp) does not contain underscores.

Manual configuration

Open TrueConf Web Manager home page on client computer.

Download client application for your system.

Share links for downloading client applications for desired platforms.

Launch the file on the user's computer and follow system's instructions.

Configuring Server

"General" Group of Settings

"About" Section

This page contains details on the license, registered contact person and available extensions used by the server. You can re-register your server here or proceed to purchasing new licenses for your server. In case of troubles with the registration of the server administrator may contact TrueConf technical support using the contact information that is displayed in case of an error.


If the server is connected to the Internet, administrator will get notifications about server updates. Notification sign will appear in the left menu in TrueConf Web Manager by the "About" section. On top of the page a message will be displayed with the link to download new version. After an update the sign and the notification will disappear.

If connection to the registration server is lost, your sever will be shut down in 12 hours. The scheduled time of shutdown will be displayed in the tab "About".

"Settings" Section



A backup copy of the TrueConf Server settings allows you to save the basic settings of your server: users, groups, scheduled conferences, network settings. This capability is useful when re-configuring the server, e.g. when you have reinstalled your operating system. Backup copy does not save files from the working directory as well as recordings.

When restoring settings from a backup created on the earlier version of the server, you need to re-launch the installation of the current server version upon completion of restoring. It is necessary for applying the settings to the new version of the server.

If server does not run after restoring backup settings, check the network settings: the current IP addresses of the server might not match with the previous IP addresses of TrueConf Server, and you will need to configure the IP addresses again.

If you are restoring the settings on an OS other than the OS you ran when you were making backup of those settings, you will need to re-register the server to start it.

If you are installing a new version of the server over the old one, all settings are retained, you don't have to apply backup settings after the installation of a new version of the server.

If you are installing the older version over the new one or restoring the settings created on a newer version of the server, the stable operation of the server is not guaranteed.

TrueConf Client/TrueConf Mac OS X Settings

By clicking the name of the application (TrueConf Client Client или TrueConf Mac Os X) , you will open the settings tab:

If the current version of the client application is earlier than the said version, the work of the client application will be stopped and it will be updated in a mandatory manner.

If the application version is less than the indicated version, the user will be asked to upgrade his client application and given the link to the appro-priate version.


"Network settings" Section

Internal addresses and ports that will be used for clients to contact this server. By default the server uses all IP addresses of machine on default TrueConf Server port 4307. When default settings are on, current connections are displayed in this column.


External addresses are the ports and IP addresses or DNS names, which help client applications to connect to the server. If the server uses NAT or has DNS names, external addresses can differ from the internal ones.


DNS names can be used for host identification. When using addresses and/or ports translation (NAT), translated address and port must be en-tered into the relevant fields.


If you plan to transfer server to another IP address, you need to enter the future IP address and rele-vant port into the right column. This will help users to store the future IP address during the next session. When the server is switched to the new address, users will switch to it automatically.

Network settings

"SMTP" Section

Mail server is used to send notifications to the users about missed calls and to the TrueConf system administrators about the server operation:



Note: When "simple password" authentication type is selected, new fields will appear in section "Outgoing Mail Server" - "Username" and "Password". Specify your email login and password. If SMTP is configured in the local network, you don't need to fill in these fields.

You also need to specify the email details in the fields "Host" and "Port". E.g., if you are using a gmail account, you have to enter "" in the field "Host" and the port value in the "Port" field.

If the external mail server demands using SSL (a secure authorization protocol) when authorizing, check the box "Use ssl".

Note: IP address means that you are using SMTP server on the same computer as TrueConf Server. In this case you will be prompted to verify SMTP server installation on this computer.

In case of a missed call to a registered or unregistered user of TrueConf Server this event will be logged on the server and user will be notified by predefined e-mail.

Note: Server logs time of the call, name of the caller, username. This information is substituted by the server in the template using tags:

  • %recipient_display_name – name;
  • %caller_display_name - display name of the caller;
  • %caller_call_id - id of the calle;
  • %missed_call_time - time of the call.
"SIP Gateway" Section

Components of this tab allow to configure parameters of the SIP gateway.

* The maximum number of SIP connections in the free version of TrueConf Server Free is 1.

VoIP Server is used for making calls to phones (#tel:89261112233);

SIP Proxy by default is used for making calls to Сall_ID of a user (#sip:james78).


Registration mode on a third-party SIP server using REGISTER request:

  1. off - REGISTER request cannot be sent, au-thorisation is performed during a call;
  2. permanent - automatic authorisation on each server's launch, available untill the server shutdown;
  3. before call - REGISTER request is sent di-rectly before a call and is supported during a call only.

Status of the connection to the SIP server

  1. connected - connection with the SIP/VoIP server has been established;
  2. wrong authorization - authrization error (wrong login or password);
  3. invalid server - incorrectly specified SIP/VoiP server.
SIP-terminal calling format from TrueConf Client

One of the formats given below can be used:

  • #sip:Call_ID@Server_name, where Call_ID is SIP user, Server_name is a host name or IP-address of the SIP server;
  • #sip:Call_ID, call is directed to the Call_ID user on the server, which is indicated in the VoIP Server/SIP Proxy of the SIP Gateway tab;
  • #sip:@IP, call to the IP-address of the SIP terminal.
  • #sip:@hostname, call to the DNS name of the SIP terminal.
Call routingValue
Via VoIP Calls are redirected to phone numbers
Via SIP Proxy Calls are redirected to user’s Call_ID (#sip:james78)
Invitation of TrueConf customer to the conference that is held on the SIP server.
  • login to the client application TrueConf Client;
  • organize conference on the SIP server (MCU), invite terminals to the conference;
  • add to the conference TrueConf ID you used to login to the client application TrueConf Client, as TrueConf_ID@IP, where IP – gateway address of the TrueConf Server, which is indicated in the SIP Gateway tab:

Invitation of the SIP-terminal to the conference that is held on the TrueConf Server.

There are two ways ot inviting a SIP endpoint into a video conference - from Address book of TrueConf Client application or from TrueConf Web Manager.

1. From Address Book in TrueConf Client application. Do the following:

  • add SIP endpoint to the Address book in the following format: #sip:user@host, where "host" is IP-address or a domain name;
  • call it by a double-click on the name of the subscriber:

2. From TrueConf Web Manager. to do this:

  • create and plan a group video conference, using the tab "Group conferences";
  • enter SIP endpoint as a participant of the conference. In the indicated day all the participamts will be invited to the conference:
  • SIP ID

Connection using CID (Conference ID)

If several group conferences are organized on TrueConf Server, you can choose the conference directly from the SIP-terminal. For that:

  • Organize a group conference in the Group Conferences tab of TrueConf Server configuration wizard;
  • Remember the CID (e.g. \c\e22a39ba2a);
  • In the address bar of the terminal make call on your CID@IP, where IP – address of the TrueConf gateway. Note: some terminals (for instance, Polycom PVX) de-lete special symbols from the address bar. In this case for Polycom PVX you will need to enter \\c\\e22a39ba2a@IP.
Connection to the fixed name groupconf
  • Organize a group conference in the Group Conferences tab of TrueConf Server configuration wizard;
  • Remember the CID (e.g. \c\e22a39ba2a);
  • In the Application tab of TrueConf Server configuration wizard create property default_mconf_name, equal to the CID without \c\, for the given example: e22a39ba2a;
  • Restart TrueConf Server;
  • Make a call to the name groupconf@IP from the terminal, where IP is address of the TrueConf Gateway.
Invitation to the conference from TrueConf Client
  • Add to the TrueConf Client address book terminals that you want you want to invite to the TrueConf conference in the format described in the paragraph;
  • Organize conference in the TrueConf Server configuration wizard or client application TrueConf Client;
  • Invite terminals to the conference by a double click on the terminal name in the TrueConf Client address book.
Connecting to an IP-camera in a video conference

You can connect an IP-camera to a conference during a point-to-point call or a group conference, if the given camera supports RTSP protocol.

Connecting from TrueConf Client application:

  • For a video call: paste #rtsp_url in the address bar and click on «Call». rtsp_url – is an individual RTSP address of the camera (it's format depends on the vendor, model and camera's mode). For example, the cameras by Axis rtsp://IP/axis-media/media.amp. When pasting, replace the IP with the real IP-address of the camera, and symbols '/' with '%2f'. The final version may look like this: #rtsp:%2f%2f217.17.220.110%2faxis-media%2fmedia.amp:

  • Invitation to a group conference: add the IP-address of the camera to the address book beforehand. Choose the group video conference and invite the participants. If the event is already taking place, go to the Address book, choose the IP-camera from the contact list and click on "Invite to conference":

Connecting from Web-Manager (for the administrator):

  • create a Group Conference - public or private in Group conferences tab;
  • type the IP camera address in Add by ID field (ID field is located in Add participants tab, when following the Participants link on Conference Creation), click Add and Apply;
  • run the video conference:


Problems and Solutions

SIP-terminals do not connect with TrueConf Server

DescriptionPossible reasonSolution of the problem
SIP-terminals cannot connect with TrueConf Server. Invalid IP-address in the TrueConf Server configurations.

Check rightness and correspondence of the data in the SIP Gateway tab of the configuration wizard:

  • Address: an IP-address of the network interface used for TrueConf gateway;
  • Server: IP of the host interface, which is used for VoIP/SIP server.
TrueConf Server is offline or has intermediate status.Run TrueConf Server by clicking System/Start.
Absent or incorrect parameters of TrueConf Sever on the SIP terminal.Indicate valid IP-address and TrueConf Server port in the parameter window of the SIP-terminal.
No network connection.Check network connection on the PC with SIP-terminal (if SIP-terminal is installed on the PC). To do this you can use "ping" command with IP-address of the PC where TrueConf Server is installed.
There is no video and audio in the conference between TrueConf Server and SIP-terminal.Incorrect codecs negotiation.Make sure that SIP-terminal supports one of audio codecs: G.711 (alaw/ ulaw), G.728; and video codecs: H.264, H.263.
"H.323 Gateway" Section

Settings on this page are designed to register the TrueConf Server on the external H.323 gatekeeper. After registered successfully, TrueConf users are able make calls to terminals registered on this gatekeeper with the following dialing format: #h323:terminal_id, where “terminal_id” is the terminal identifier you are calling to.

Note: #h323:terminal_id is identical to #h323:h323-id (e.g. #h323:ivan), or #h323:\e\e164 (e.g. #h323:\e\202).



DialedDigits (E.164) is an identifier consists of numbers and special characters, «,#*» (for instance, dial #h323:\e\041412 to call the subscriber 041412). Please note that the characters \e\ are mandatory when using Dialed Digits (E.164). Thus, if you dial #h323:041412, H323-ID will be used instead of DialedDigits (E.164)and the call can be addressed to other subscriber. After registration, other terminals will be able to make calls to the client application TrueConf using this identifier.

Note: It is not necessary to indicate h323-ID and DialedDigits (E.164) simultaneously. To register a server on the H.323-gatekeeper you only have to enter one of them.

Network settings

In this mode third-party H.323 endpoints can be registered on the server under the user account of TrueConf Client application. Thus, a user may log in to a server using either TrueConf Client or any H.323 endpoint with a support for password-based registration. By default if 'Use all IP addresses' is selected, TrueConf Server will use all accessible connections by default (server's IP addresses + port 1719). Do not change this section without necessity. If you need to change IP addresses or ports to access TrueConf Server (e.g. to deny access from a particular IP, or if port 1719 is blocked by Firewall and you need another port) uncheck 'Use all IP addresses'. In this case, three buttons will be activated: Add, Reset, and Apply. Using the Add button you can set an additional access point (you should input an IP address for the access in the drop-down window (in the Host field), port, and protocall (TCP or UDP)). By clicking any access point in the list, a similar editing window will open. If you click the Reset button, all changes will be reverted to the previous saved state.

Default Call Destination

After registered the TrueConf Server on the external gatekeeper, you can make calls to the server using its registration data (h323-id and/or Dialed Digits (E.164)). This section is used to determine the recipient of these numbers. Enter the TrueConf ID or Conference ID (CID) of the recipient in the input field and press “Apply”. If left empty, calls to the client application of the TrueConf Server will be rejected.

"Federation" Section


Federation between servers

Federation allows subscribers of different TrueConf Server to make video calls, conduct group conferences and use collaboration tools. The server which has a "Federation" option enabled provides media streaming between remote servers that support this feature it too. The number of servers involved in Federation is unlimited. Group video conferences will be conducted with regard to the limitations specified in the license of the server, initiating the connection.

Video calls and group conferences during Federation are held on the same principle as within one TrueConf Server. No additional server adjustments should be done when using Federation feature. Still, the following conditions are to be observed: you need to have license for TrueConf Server with Federation feature for all servers that participate in Federation, possibility for all servers and subscribers to connect to your server during Federation.

The server should be available to other servers by its name, indicated at registration. The server can be registered on the existing DNS name, as well as be specified by the actual server address with the help of the SRV records DNS. To read more please see section "Connection using auto discovering".

Note: In case your server does not support Federation, following the Federation tab notification will be displayed: Federation mode is not available for yourserver license. To Activate this feature, contact our managers.

"Web" Group of Settings

This tab contains settings of external web pages that are available to unregistered users.

"Settings" Section

Web settings

"Security" Tab


Adding subnetwork

Add the address in Subnet Address field (admissible symbols are – numbers and a dot, admissible format – 4 octets in decimal representation without initial noughts from 0 to 255, separated by dots, eg.

To open a drop-down list in Subnet Mask field click the arrow on the right side and choose the appropriate option.32 - mask is set by default.

"Users" Group of Settings

Tab "User accounts"

In User Accounts section you can add and manage users.

* The maximum number of accounts in the free version of TrueConf Server Free is 6.

Add user

Note: In LDAP mode user edit is not possible, edit users using your LDAP directory tools.

By clicking on any account name or TrueConf ID you will open an editing window:

Edit user

Tab "Groups"

In the Groups settings you can create user groups, rename, edit, and delete them, and also manage the list of users in each group and set up their Address Book. Enter the name of the group and click Create:


The newly created group will appear in the list of groups.

In "Groups" tab you can create, edit and delete groups, as well as add and remove users, manage address books. You can also allow or forbid the following:

  • Address book editing. By putting a checkmark in this box, the administrator will allow users to edit this groups: change display names of users, delete/add new members, and perform any other changes in the member's Address Book. If the box is not checked, users from this group will not be able to perform the aforementioned changes. In this case, all changes are carried out by the administrator in the Web Manager tool and affect all Address Books of users from this group.;
  • Making Calls;
  • Using collaboration tools;
  • Creating group conferences.

Menu "Group Name"

Click on the group name to open the page "User accounts". On this page you can rename a group and add users to any group. To add a user to the group, press "Add user":

Rename group name

In the opened window, in the field "All users" hover over the user you want to add to the selected group. Press "+" to relocate the user to the left list. In such a manner you can add all necessary users to the group. After that, press "Save" to save the changes:

Add new user

All selected users will be displayed on the group page:

Users in the group

To rename a group in the drop-down list "Groups" select the group you want to rename and press the button "Rename". A window will open:

In the field "Group" enter a new group name and press "Save" (or "Cancel" if want to exit the window).


Menu "Customize" - Address book

Administrator can manage address book by adding and deleting contacts, including subscribers that are not the users of the server.

When you click on "Settings", you will be directed to the page "Address book settings" of a specific group. There you can change all the necessary settings:

Status server

At the same time, users of a certain group can search for other users of the server and add them to their address book (if address book editing is enabled).


Address book for a group

In this menu you can add external contacts by entering TrueConf ID and Name of the user.

"Search by name of TrueConf ID" is used for searching for a user in Address book. When "Online" checkbox is selected, the search will be conducted among the users who are currently online.

Tab "Aliases"

In this tab PSTN users can dial TrueConf user not by TrueConf ID, but with the help of an alias (extension). You can set an alias to a TrueConf user, that will be used to dial a person under the corresponding configuration of the ATE from our system.


Tab "User storage"

* Unavailable in the free version of TrueConf Server Free

TrueConf Server allows two modes of data storage - Registry and LDAP. Their changeover can be done at any given moment by pressing the «Switch» button in the «User database» tab.

User storage

Registry Mode

In this data storage mode the server keeps user information on a local computer. It is possible to add and delete new users from the configuration table. If the storage mode on the server has been changed from the Registry Mode to LDAP then the already existing user records won’t be used any more.


User storage tab in the Registry Mode

SwitchSwitching of the data storage modes

In this data storage mode the server takes advantage of the user information from the remote or local LDAP directory. LDAP settings comply with Microsoft Active Directory by default. You can manage the user information with the help of LDAP Directory standard management tools. For Active Directory the user rights can be defined depending on the Active Directory group to which a user belongs.

To activate this mode, put a checkmark in the "Turn LDAP mode on" box and click on the appeared button "LDAP Setup". LDAP settings form will open in Web Manager tool of the Server.


When changing from LDAP Mode to Registry mode it is possible to import user data. To do this, choose the "Registry" mode in the "User Storage" tab, tick on "Import User Information" and click on "Switch".

Note: The users' passwords are not imported. After being imported the users’ accounts are marked as «inactive» (see description in the «User accounts» tab).

Directory of groups and users registered on the video-conferencing server.

This tab allows to create and manage the user’s groups.

User Accounts tabs allows creating groups and managing rights. In the Registry mode a user can belong to one (or more) of the created group. You can edit his/her attributes in the Edit user information window. In the LDAP mode this window allows to define rights for several LDAP groups. User attribute can be defined in the LDAP folder.

Note: On the server the <Not in group> is created by default.

"Group Conferences" Group of Section

This section allows you to manage group conferences.

* The maximum number of participants in a group conference of any type in the free version of TrueConf Server Free is 6.

Symmetric Group conference (Symmetric)
  • Can have up to 25 participants at the same time in the normal mode and up to 25 users in the UDP Multicast mode (number of users is limited by the TrueConf Server license;
  • All users can see and hear each other.

This conference type availability is limited by the TrueConf Server license

Asymmetric conference (Asymmetric)
  • Can have up to 25 participants at the same time;
  • One user is chosen to be the Host. He can see and hear everybody;
  • Other users can see and hear only the Host.

Conference type availability could be limited by TrueConf Server license.

Role based conference (Role based)
  • This conference type availability can be limited by the TrueConf Server license;
  • No more than 6 users can transmit video and audio to the others. They are called "broadcasters";
  • Other users can hear and see broadcasters. They can give their opinion. They can become "broadcasters" if the Host allows them.

This conference type availability can be limited by the TrueConf Server license

Note: When the conference is getting started the administrator chooses the user who will be the Host.
Other roles will be given by users in a conference. Look for more information in the client application User Manual

Group conference list

This tab allows administrator to create and manage group conferences.

Group conference list

Current version supports WebRTC broadcasting in Chrome, Opera and Mozilla Firefox browsers. The number of concurrent connections is limited by the chosen license capacity.

Create new group conference

Follow Group Conferences link to enter the menu with the list of Group Conferences. Click Create button to open the page with the choice of Conference Type - Internal or Public:

Internal or public

Internal conference

Internal conference

Internal conference

Server response time

If the server-receiver did not send the conference data acquisition notification the broadcast is interrupted.

Such a verification is necessary because RTSP broadcasting process is one-sided (broadcast data is sent only from TrueConf Server side to the server-receiver side). The verification is carried out by the protocol, which does not provide information to the sender (TrueConf Server) that the recipient (server-receiver) has received the broadcast data. As a result, a server-receiver must send the data acquisition report within the stated time independently.


Another advantage the option provides: in case the server-receiver shuts down and will not notify the TrueConf Server, TrueConf Server finds it out and stops spending resources on sending data where unnecessary.


Possible field values: 0 - data delivery verification is off. It is useful to turn off the verification when the server-receiver can not send the data acquisition report, proceeding with the data acquisition. In this case the broadcast can be interrupted by the verification at the most unsuitable moment. It is required to specify the verification process in advance while working with such kind of unstable servers. 0 > (greater than 0, e.g. - 60 seconds, time set by default) - verification is on within the stated time period. After this period of time in case of no conference data report returned from the server-receiver the broadcast is interrupted.

Conference mode Section

Following the link Symmetric conference, you enter the menu bar which contains choice of a Conference mode.

Choose a required number of Speakers (who are taking the Podium)from a drop-down list to hold a Role based conference. Maximum number of Speakers transmitting simultaneously is 6. Note that if you chose only 3 Speakers to transmit simultaneously when creating a conference, the number of Speakers can not be increased. That is why it is better to choose the proper number of simultaneous Speakers and click Save:

Conference mode

Maximun number of Role based conference participants depend on your licence. The total number of participants unlimited licence can be up to 250.

Owner Section

Following the Owner (Select) link menu, a list of server accounts will open. Choose a user to assign as a Conference Owner of the conference to be created:


Participants Section

The Participants section displays a number of participants you can invite to a conference. There is a limited number for each Conference Type. Clicking the number e.g. 0/25 you enter the menu where conference participants are chosen and invitations to them are sent. In field Invited Participants, enter the username or the name of the Group for a conference invitation to be sent. Then choose Participants, clicking "Select from the contact list":

Participant list

A list of Contacts displays on click. Pointing a Contact name with a mouse "+" icon will appear. Click the "+" icon to add users to a conference Participants. The added user will appear in the invite es list on the left side:

Select from the contact list

When all the users are chosen, click Send Invitations, to deliver invitations for each user. Invitation will contain a link to the conference.

Click Apply to save changes.

Add by ID button opens a window with fields allowing to add a user by ID (in case the subscriber is not already in the Address Book):

Add new participants

You can also invite Participants using the button Add Guests. In the opened menu fill in the Name and E-mail fields, then click Add:

Add guests

Schedule Section

No Schedule is set by default in the Schedule section. Clicking the link, you can choose a Schedule Mode for the Conference Type in the opened menu:

  • No schedule – for a conference started manually. Choose date, time and time zone;
  • Single time – for a conference started automatically one time. Choose date, time and time zone;
  • Every week – for a regular weekly conferences, started automatically. The day of a week, time and time zone are preset.


When all the changes are made, save them clicking Save button.

Public Conference

External (WebRTC or RTSP) users can join this conference type.Public Conference button will be inactive if the ability to create such events is not activated in your license.

Click Public Conference button to enter Event Generation menu, available for external participants:

Public conference

Public conference

"Recordings" Section

This tab allows you to manage recording settings and lists previously recorded conferences.


"Endpoints" Section

This tab allows to view information about the endpoints.


Sound capture and playback information

Example of Endpoint’s properties:

            Audio Capture:
            Microsoft Sound Mapper
            Avance AC'97 Audio
            Logitech Microphone (Pro 4000)
            Audio Render:
            Microsoft Sound Mapper
            Avance AC'97 Audio
Video capture device information

Example of Endpoint’s properties:

            Video Capture:
            Logitech QuickCam Pro 4000
            NAS Polycom Video Source Filter
DirectX information
            Direct X:
            Version:      9.0
            Driver:       ati2dvag.dll RADEON 7200 SERIES
            Resolution:   1024x768, 32 bit  
            Video Memory: total - 29679616, free - 29679616
            Capabilities: | Bu | Bd | Ou | Od |BFcc|OFcc|YUY2|UYVY| HB |
                          | 1  | 1  | 1  | 1  | 1  | 1  | 1  | 1  | 1  |
            DX INIT OK
DirectX features description

The assumed terms: 1 – is supported, 0 – not supported.

VersionVersion of the installed DirectX
DriverName and description of the video card driver
ResolutionScreen resolution and number of colours
Video MemoryVideo memory volume
CapabilitiesCurrent driver capacities
BuUpward scaling
BdDownward scaling
OuUpward scaling using overlay
OdDownward scaling using overlay
BFccScaling without using RGB video data representation
OfccScaling using overlay without using RGB video data representation
YUY2Ability to use video data in the YUY2 format when displaying something on the screen
UYVYAbility to use video data in the UYVY format when displaying something on the screen
HBbilinear upward scaling
Connection information

Example of Endpoint’s properties:

            Network Info:

            Type:      I don’t know
            Broker:    srv1:1
            Port:      4307
            Protocol:  InternetOptions
Network Test information
            Network Test:
            Parameter        |     IN  |     OUT   |
            Bitrate, kBit    |  10000  |    9983   |
            Total, kB        |   7499  |    7499   |
            Jitter Max, ms   |     20  |      10   |
            Jitter Min, ms   |      0  |       0   |
            Response, ms     |     50  |       0   |
            Date:           Thu Jan 22 17:08:19 2004
TotalTotal amount of information transmitted during the Network Test
Jitter MaxMaximum deviation of the arrival time of the packet in the network from the mean value
Jitter MinMinimum deviation of the arrival time of the packet in the network from the mean value
ResponseServer response time
Last conference information

Example of Endpoint’s properties:

            Last Conf:

            Name        0000001d@srv1:1
            Bytes   s/r    73/0     kB
            Bitrate s/r    12/0     kbit
            Duration    00:00:46
NameName of the conference
Bytesthe number of sent / received KBytes
Bitratethe average throughput when sending / receiving data
DurationDuration of the conference (hh:mm:ss)
System information

Example of Endpoint’s properties (It looks like PC is not equipped with a camera):

            Hardware Config:
            Video Capture:   None
            Audio Capture:   Avance AC'97 Audio
            Audio Render:    Avance AC'97 Audio
            Windows 2000 Advanced Server Service Pack 2 (Build 2195)
            Proc: Type 586 Level 6;
            Client: TrueConf
Events leading to the updating of information about the Endpoint

The following information will be updated when a connection with the server is established or resumed:

  • Current Network Info Type;
  • Audio Capture, Audio Render, Video Capture, Direct X – updates during client software start;
  • Hardware Config – updates during application shutdown.

Updates during a conference:

  • Last Conf Name.

Updates after running of the Network Test (menu Setup/ Network in client application):

  • Network Test.

Updates when logging in to the server:

  • System information.

Information shown in manager program is corrupted or couldn't be saved

Trouble: Your changes in manager are corrupt or couldn't be saved. After the manager has restarted some information is missing.

Possible reason: No access to registry or registry is corrupt.

Workaround: Grant read-write access to registry. Open manager as a user with administrator rights if needed. Reenter the information.