{"id":8985,"date":"2024-02-26T13:00:03","date_gmt":"2024-02-26T10:00:03","guid":{"rendered":"https:\/\/trueconf.com\/blog\/?p=8985"},"modified":"2024-12-12T12:00:21","modified_gmt":"2024-12-12T09:00:21","slug":"fix-check-cert-hw-key-failed-error","status":"publish","type":"post","link":"https:\/\/trueconf.com/blog\/knowledge-base\/fix-check-cert-hw-key-failed-error","title":{"rendered":"How to fix \u00abCHECK CERT: HW key is failed!\u00bb error?"},"content":{"rendered":"

When trying to launch TrueConf Server<\/a> and TrueConf Server Free<\/a>video conferencing server, you may find out that once the launch process is over, it switches to the following status:<\/p>\n

stopped, <\/span>registered<\/span>.<\/code><\/p>\n

This article describes what might cause this problem.<\/p>\n

What to Do When Your Registered Server Stops?<\/h2>\n

In this situation, the first thing you should do is to check the server log. To access it, open the TrueConf Server control panel<\/a> and proceed to System \u2192 Server Log<\/strong><\/a> the upper right corner of the screen.<\/p>\n

\"serverlog\"<\/a><\/p>\n

Server logs will contain the maximum amount of information if the Enable detailed logging<\/strong> option is checked in the Dashboard \u2192 Settings<\/b><\/a> section.<\/span><\/div>\n

Most likely, TrueConf Server has stopped since the log contains the following line:<\/p>\n

01\/01\/2000 10:00:00|0| 096c| UNKNOWN| CHECK CERT: HW key is failed!<\/code><\/p>\n

\"\"<\/a><\/p>\n

What is HW Key and How to Fix It?<\/h2>\n

A HW key<\/b> (hardware key) is a checksum of your computer or virtual machine configuration. If you change this configuration (the full list of parameters is given below<\/a>) your hardware key may \u201cbreak\u201d and, as a result, TrueConf Server will stop and won\u2019t launch. This problem may also occur when you update your TrueConf Server<\/a> instance to the latest major version (i.e. the first two digits of the version number updated, e.g. from 4.7 to 5.0).<\/p>\n

In this case, the server is stopped by the security service to avoid unauthorized use of its copy.<\/p>\n

If you are going to update your TrueConf Server instance, please make sure that your current license is eligible for updates (check our renewal policy<\/a> for more details).<\/div>\n

TrueConf technical support will fix your hardware key for free<\/b>. To that end, you should submit a ticket<\/a> and tell us your server ID<\/a>. Once our technical support fixes the hardware key, please re-register the server<\/a>.<\/p>\n

Before resetting the registration, make sure that you have the registration key<\/a> that you entered on this server last time. It can be found in the registration email letter along with server ID<\/a>.<\/p>\n

Parameters of the HW key binding<\/h2>\n

The list of parameters that can affect the binding of the hardware (HW) key:<\/p>\n