{"id":7758,"date":"2022-12-21T15:00:30","date_gmt":"2022-12-21T12:00:30","guid":{"rendered":"http:\/\/trueconf.com\/blog\/?p=7758"},"modified":"2023-08-17T11:28:36","modified_gmt":"2023-08-17T08:28:36","slug":"join-video-conference","status":"publish","type":"post","link":"https:\/\/trueconf.com/blog\/knowledge-base\/join-video-conference","title":{"rendered":"How to join TrueConf video conferences"},"content":{"rendered":"<h2>How to join the conference using URL<\/h2>\n<p>If you already have a join link for your TrueConf meeting, enter this link in your browser bar. If the conference has already started, you will be able to enter it by selecting one of the connection methods.<\/p>\n<p><a href=\"https:\/\/trueconf.com\/blog\/wiki\/trueconf-video-conference\" target=\"_blank\" rel=\"noopener\">TrueConf video conference<\/a> has its own <a href=\"https:\/\/trueconf.com\/blog\/wiki\/conference-page\" target=\"_blank\" rel=\"noopener\">webpage<\/a> with address in format <code>http:\/\/&lt;server&gt;\/c\/&lt;CID&gt;<\/code>, where <code>&lt;server&gt;<\/code> is TrueConf Server IP address or name, and <code>&lt;CID&gt;<\/code> is a conference <a href=\"https:\/\/trueconf.com\/blog\/wiki\/conference-id\" target=\"_blank\" rel=\"noopener\">identifier<\/a>.<br \/>\n<!--more--><\/p>\n<div class=\"marked_note marked_note--danger\">\nEmail invitations that contain a join link are sent out automatically, so check your inbox (including <b>Spam<\/b> folder). If you cannot find the invitation, contact your server administrator and request the invitation in any way convenient for you. Once you receive the link, you can follow it and join the meeting.\n<\/div>\n<p>You can join a public conference (webinar) as a <a href=\"https:\/\/trueconf.com\/blog\/wiki\/online-user-guest\" target=\"_blank\" rel=\"noopener\">guest<\/a> or log in as a registered user on the video conferencing server where the event is hosted. It may also be possible to sign up for a webinar beforehand.<\/p>\n<p>Connection to the private conference is only available to registered users of the server after <a href=\"#Log_In\">logging in<\/a>.<\/p>\n<p>If the conference has not started yet, you will see it&#8217;s countdown time. You can add the webinar to your Google Calendar or any other calendar prior to the event by pressing <strong>Add to Calendar<\/strong>.<\/p>\n<h3>Authorization on the conference page without registration<\/h3>\n<p>If the event has already started, and it was impossible to sign up for it, you can select from multiple authorization options available on the webinar page. Firstly, you can sign in as a registered user with a login (<a href=\"https:\/\/trueconf.com\/blog\/wiki\/trueconf-id\" target=\"_blank\" rel=\"noopener\">TrueConf ID<\/a>) and password (if you have a TrueConf account or if you received login information in the invitation). Secondly, you can be authorized as a guest with an arbitrarily selected name.<\/p>\n<p>To participate as a guest, enter a name needed for joining the conference:<\/p>\n<p><a href=\"https:\/\/trueconf.com\/blog\/wp-content\/uploads\/2022\/02\/connect-guest-en.png\" data-rel=\"lightbox-gallery-NdbBhQrX\" data-rl_title=\"\" data-rl_caption=\"\" title=\"\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" src=\"https:\/\/trueconf.com\/blog\/wp-content\/uploads\/2022\/02\/connect-guest-en-532x470.png\" alt=\"\" width=\"532\" height=\"470\" class=\"aligncenter size-medium wp-image-22804\" loading=\"lazy\" title=\"\" srcset=\"https:\/\/trueconf.com/blog\/wp-content\/uploads\/2022\/02\/connect-guest-en-532x470.png 532w, https:\/\/trueconf.com/blog\/wp-content\/uploads\/2022\/02\/connect-guest-en-768x678.png 768w, https:\/\/trueconf.com/blog\/wp-content\/uploads\/2022\/02\/connect-guest-en-229x202.png 229w, https:\/\/trueconf.com/blog\/wp-content\/uploads\/2022\/02\/connect-guest-en.png 981w\" sizes=\"auto, (max-width: 532px) 100vw, 532px\" \/><\/a><\/p>\n<div class=\"marked_note marked_note--danger\">Guest login option may not always be available. If you cannot log in to a public conference as a guest, contact your TrueConf Server administrator and ask for your user account credentials.<\/div>\n<p>To join the conference with your account:<\/p>\n<ol>\n<li>Click the <strong>Sign in<\/strong> button in the upper right corner of the page, next click on <strong>Enter as a registered user<\/strong>. On the public conference page, you can also click on the link <strong>or sign in<\/strong> which will be available on the right side of the input field for entering the guest name.<br \/>\n<a href=\"https:\/\/trueconf.com\/blog\/wp-content\/uploads\/2022\/02\/connect-user-1-en.png\" data-rel=\"lightbox-gallery-NdbBhQrX\" data-rl_title=\"\" data-rl_caption=\"\" title=\"\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" src=\"https:\/\/trueconf.com\/blog\/wp-content\/uploads\/2022\/02\/connect-user-1-en-624x470.png\" alt=\"\" width=\"624\" height=\"470\" class=\"aligncenter size-medium wp-image-22805\" loading=\"lazy\" title=\"\" srcset=\"https:\/\/trueconf.com/blog\/wp-content\/uploads\/2022\/02\/connect-user-1-en-624x470.png 624w, https:\/\/trueconf.com/blog\/wp-content\/uploads\/2022\/02\/connect-user-1-en-1024x772.png 1024w, https:\/\/trueconf.com/blog\/wp-content\/uploads\/2022\/02\/connect-user-1-en-768x579.png 768w, https:\/\/trueconf.com/blog\/wp-content\/uploads\/2022\/02\/connect-user-1-en-268x202.png 268w, https:\/\/trueconf.com/blog\/wp-content\/uploads\/2022\/02\/connect-user-1-en.png 1088w\" sizes=\"auto, (max-width: 624px) 100vw, 624px\" \/><\/a>\n<\/li>\n<li>Enter your login (TrueConf ID) and password and click <strong>Sign in<\/strong>.<br \/>\n<a href=\"https:\/\/trueconf.com\/blog\/wp-content\/uploads\/2022\/02\/connect-user-2-en.png\" data-rel=\"lightbox-gallery-NdbBhQrX\" data-rl_title=\"\" data-rl_caption=\"\" title=\"\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" src=\"https:\/\/trueconf.com\/blog\/wp-content\/uploads\/2022\/02\/connect-user-2-en-582x470.png\" alt=\"\" width=\"582\" height=\"470\" class=\"aligncenter size-medium wp-image-22806\" loading=\"lazy\" title=\"\" srcset=\"https:\/\/trueconf.com/blog\/wp-content\/uploads\/2022\/02\/connect-user-2-en-582x470.png 582w, https:\/\/trueconf.com/blog\/wp-content\/uploads\/2022\/02\/connect-user-2-en-1024x828.png 1024w, https:\/\/trueconf.com/blog\/wp-content\/uploads\/2022\/02\/connect-user-2-en-768x621.png 768w, https:\/\/trueconf.com/blog\/wp-content\/uploads\/2022\/02\/connect-user-2-en-250x202.png 250w, https:\/\/trueconf.com/blog\/wp-content\/uploads\/2022\/02\/connect-user-2-en.png 1100w\" sizes=\"auto, (max-width: 582px) 100vw, 582px\" \/><\/a>\n<\/li>\n<\/ol>\n<p>After successful authorization you will return to the join method selection page:<\/p>\n<p><a href=\"https:\/\/trueconf.com\/blog\/wp-content\/uploads\/2020\/07\/robert-stanton.png\" data-rel=\"lightbox-gallery-NdbBhQrX\" data-rl_title=\"\" data-rl_caption=\"\" title=\"\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" src=\"https:\/\/trueconf.com\/blog\/wp-content\/uploads\/2020\/07\/robert-stanton-690x434.png\" alt=\"\" width=\"690\" height=\"434\" class=\"aligncenter size-medium wp-image-20281\" loading=\"lazy\" title=\"\" srcset=\"https:\/\/trueconf.com/blog\/wp-content\/uploads\/2020\/07\/robert-stanton-690x434.png 690w, https:\/\/trueconf.com/blog\/wp-content\/uploads\/2020\/07\/robert-stanton-1024x643.png 1024w, https:\/\/trueconf.com/blog\/wp-content\/uploads\/2020\/07\/robert-stanton-768x483.png 768w, https:\/\/trueconf.com/blog\/wp-content\/uploads\/2020\/07\/robert-stanton-290x182.png 290w, https:\/\/trueconf.com/blog\/wp-content\/uploads\/2020\/07\/robert-stanton.png 1504w\" sizes=\"auto, (max-width: 690px) 100vw, 690px\" \/><\/a><\/p>\n<h3 id=\"connection-methods\">How to join the conference<\/h3>\n<p>If you use TrueConf Server v. 5.0+ you can protect your meetings with a PIN code. In this case you may need to enter the conference PIN (4 to 10 numbers) upon joining:<\/p>\n<p><a href=\"https:\/\/trueconf.com\/blog\/wp-content\/uploads\/2020\/07\/pin-code.png\" data-rel=\"lightbox-gallery-NdbBhQrX\" data-rl_title=\"\" data-rl_caption=\"\" title=\"\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" class=\"aligncenter size-medium wp-image-20282\" src=\"https:\/\/trueconf.com\/blog\/wp-content\/uploads\/2020\/07\/pin-code-690x404.png\" alt=\"\" width=\"690\" height=\"404\" loading=\"lazy\" title=\"\" srcset=\"https:\/\/trueconf.com/blog\/wp-content\/uploads\/2020\/07\/pin-code-690x404.png 690w, https:\/\/trueconf.com/blog\/wp-content\/uploads\/2020\/07\/pin-code-1024x600.png 1024w, https:\/\/trueconf.com/blog\/wp-content\/uploads\/2020\/07\/pin-code-768x450.png 768w, https:\/\/trueconf.com/blog\/wp-content\/uploads\/2020\/07\/pin-code-290x170.png 290w, https:\/\/trueconf.com/blog\/wp-content\/uploads\/2020\/07\/pin-code.png 1296w\" sizes=\"auto, (max-width: 690px) 100vw, 690px\" \/><\/a><\/p>\n<h4 id=\"browser\">Via browser<\/h4>\n<p style=\"text-align: justify;\">Press the <strong>Browser<\/strong> button on the join page. Allow the WebRTC application to access your camera and microphone if you receive such a request.<\/p>\n\n\t\t<style type=\"text\/css\">\n\t\t\t#gallery-1 {\n\t\t\t\tmargin: auto;\n\t\t\t}\n\t\t\t#gallery-1 .gallery-item {\n\t\t\t\tfloat: left;\n\t\t\t\tmargin-top: 10px;\n\t\t\t\ttext-align: center;\n\t\t\t\twidth: 50%;\n\t\t\t}\n\t\t\t#gallery-1 img {\n\t\t\t\tborder: 2px solid #cfcfcf;\n\t\t\t}\n\t\t\t#gallery-1 .gallery-caption {\n\t\t\t\tmargin-left: 0;\n\t\t\t}\n\t\t\t\/* see gallery_shortcode() in wp-includes\/media.php *\/\n\t\t<\/style>\n\t\t<div id='gallery-1' class='gallery galleryid-7758 gallery-columns-2 gallery-size-full'><dl class='gallery-item'>\n\t\t\t<dt class='gallery-icon landscape'>\n\t\t\t\t<a href=\"https:\/\/trueconf.com/blog\/wp-content\/uploads\/2020\/07\/image19.png\" title=\"\" data-rl_title=\"\" class=\"rl-gallery-link\" data-rl_caption=\"\" data-rel=\"lightbox-gallery-1\" data-rl_><img loading=\"lazy\" decoding=\"async\" width=\"319\" height=\"129\" src=\"https:\/\/trueconf.com/blog\/wp-content\/uploads\/2020\/07\/image19.png\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/trueconf.com/blog\/wp-content\/uploads\/2020\/07\/image19.png 319w, https:\/\/trueconf.com/blog\/wp-content\/uploads\/2020\/07\/image19-290x117.png 290w\" sizes=\"auto, (max-width: 319px) 100vw, 319px\" title=\"\"><\/a>\n\t\t\t<\/dt><\/dl><dl class='gallery-item'>\n\t\t\t<dt class='gallery-icon landscape'>\n\t\t\t\t<a href=\"https:\/\/trueconf.com/blog\/wp-content\/uploads\/2020\/07\/image17.png\" title=\"\" data-rl_title=\"\" class=\"rl-gallery-link\" data-rl_caption=\"\" data-rel=\"lightbox-gallery-1\" data-rl_><img loading=\"lazy\" decoding=\"async\" width=\"318\" height=\"129\" src=\"https:\/\/trueconf.com/blog\/wp-content\/uploads\/2020\/07\/image17.png\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/trueconf.com/blog\/wp-content\/uploads\/2020\/07\/image17.png 318w, https:\/\/trueconf.com/blog\/wp-content\/uploads\/2020\/07\/image17-290x118.png 290w\" sizes=\"auto, (max-width: 318px) 100vw, 318px\" title=\"\"><\/a>\n\t\t\t<\/dt><\/dl><br style=\"clear: both\" \/>\n\t\t<\/div>\n\n<p style=\"text-align: justify;\">Next, you will be able to change the settings of your audio and video peripherals if it is necessary:<\/p>\n<p><a href=\"https:\/\/trueconf.com\/blog\/wp-content\/uploads\/2020\/07\/set-up-audio-and-video.png\" data-rel=\"lightbox-gallery-NdbBhQrX\" data-rl_title=\"\" data-rl_caption=\"\" title=\"\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" class=\"aligncenter size-medium wp-image-20283\" src=\"https:\/\/trueconf.com\/blog\/wp-content\/uploads\/2020\/07\/set-up-audio-and-video-690x358.png\" alt=\"\" width=\"690\" height=\"358\" loading=\"lazy\" title=\"\" srcset=\"https:\/\/trueconf.com/blog\/wp-content\/uploads\/2020\/07\/set-up-audio-and-video-690x358.png 690w, https:\/\/trueconf.com/blog\/wp-content\/uploads\/2020\/07\/set-up-audio-and-video-1024x531.png 1024w, https:\/\/trueconf.com/blog\/wp-content\/uploads\/2020\/07\/set-up-audio-and-video-768x398.png 768w, https:\/\/trueconf.com/blog\/wp-content\/uploads\/2020\/07\/set-up-audio-and-video-290x150.png 290w, https:\/\/trueconf.com/blog\/wp-content\/uploads\/2020\/07\/set-up-audio-and-video.png 1086w\" sizes=\"auto, (max-width: 690px) 100vw, 690px\" \/><\/a><\/p>\n<div class=\"marked_note marked_note--danger\">\n<p style=\"text-align: justify;\">You may experience issues while joining TrueConf web conferences hosted on TrueConf Server 4.7.3.10115 or earlier using Chromium-based browsers (e.g. Google Chrome 94+). For more details on this issue, please read <a href=\"https:\/\/trueconf.com\/blog\/knowledge-base\/unable-to-join-meetings-using-google-chrome-94.html\" target=\"_blank\" rel=\"noopener\">our guide<\/a>. We recommend you update your TrueConf Server instance to v.4.7.3.10157 to ensure compatibility with the latest browser versions.<\/p>\n<\/div>\n<p style=\"text-align: justify;\">If the browser fails to access your devices, a warning will appear on the equipment settings page.<\/p>\n<p><a href=\"https:\/\/trueconf.com\/blog\/wp-content\/uploads\/2020\/07\/block-micro-and-cam.png\" data-rel=\"lightbox-gallery-NdbBhQrX\" data-rl_title=\"\" data-rl_caption=\"\" title=\"\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" class=\"aligncenter size-medium wp-image-20284\" src=\"https:\/\/trueconf.com\/blog\/wp-content\/uploads\/2020\/07\/block-micro-and-cam-690x358.png\" alt=\"\" width=\"690\" height=\"358\" loading=\"lazy\" title=\"\" srcset=\"https:\/\/trueconf.com/blog\/wp-content\/uploads\/2020\/07\/block-micro-and-cam-690x358.png 690w, https:\/\/trueconf.com/blog\/wp-content\/uploads\/2020\/07\/block-micro-and-cam-768x399.png 768w, https:\/\/trueconf.com/blog\/wp-content\/uploads\/2020\/07\/block-micro-and-cam-290x151.png 290w, https:\/\/trueconf.com/blog\/wp-content\/uploads\/2020\/07\/block-micro-and-cam.png 944w\" sizes=\"auto, (max-width: 690px) 100vw, 690px\" \/><\/a><\/p>\n<div class=\"marked_note marked_note--danger\" style=\"text-align: justify;\">If your camera and microphone are blocked, you will not be seen or heard by other meeting participants.<\/div>\n<div class=\"marked_note\" style=\"text-align: justify;\">If you are joining a webinar as a guest, you may not be able to use your microphone or webcam due to guest restrictions set by the administrator or owner of the meeting.<\/div>\n<p style=\"text-align: justify;\">To be able to fully participate in a video meeting, you will need to allow access to the camera and microphone for this page. The following shows how to do this, depending on the browser you are using.<\/p>\n<details style=\"border: 1px solid #ccc; border-radius: 4px; padding: .5em .5em 0;\">\n<summary style=\"color: #0097a7; font-weight: bold; margin: -.5em -.5em 0; padding: .5em; border-bottom: none !important;\">Google Chrome<\/summary>\n<p style=\"text-align: justify;\">Click on the <a href=\"https:\/\/trueconf.com\/blog\/wp-content\/uploads\/2020\/07\/image27.png\" data-rel=\"lightbox-gallery-NdbBhQrX\" data-rl_title=\"\" data-rl_caption=\"\" title=\"\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" class=\"alignnone size-full wp-image-17567\" src=\"https:\/\/trueconf.com\/blog\/wp-content\/uploads\/2020\/07\/image27.png\" alt=\"\" width=\"22\" height=\"24\" loading=\"lazy\" title=\"\"><\/a> icon to the left of the address bar.<\/p>\n<p><a href=\"https:\/\/trueconf.com\/blog\/wp-content\/uploads\/2020\/07\/chrome.png\" data-rel=\"lightbox-gallery-NdbBhQrX\" data-rl_title=\"\" data-rl_caption=\"\" title=\"\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" class=\"aligncenter size-medium wp-image-20285\" src=\"https:\/\/trueconf.com\/blog\/wp-content\/uploads\/2020\/07\/chrome-690x447.png\" alt=\"\" width=\"690\" height=\"447\" loading=\"lazy\" title=\"\" srcset=\"https:\/\/trueconf.com/blog\/wp-content\/uploads\/2020\/07\/chrome-690x447.png 690w, https:\/\/trueconf.com/blog\/wp-content\/uploads\/2020\/07\/chrome-1024x664.png 1024w, https:\/\/trueconf.com/blog\/wp-content\/uploads\/2020\/07\/chrome-768x498.png 768w, https:\/\/trueconf.com/blog\/wp-content\/uploads\/2020\/07\/chrome-281x182.png 281w, https:\/\/trueconf.com/blog\/wp-content\/uploads\/2020\/07\/chrome.png 1268w\" sizes=\"auto, (max-width: 690px) 100vw, 690px\" \/><\/a><\/p>\n<p style=\"text-align: justify;\">Enable the <strong>Camera<\/strong> and <strong>Microphone<\/strong> radio buttons and refresh the page.<\/p>\n<\/details>\n<details style=\"border: 1px solid #ccc; border-radius: 4px; padding: .5em .5em 0;\">\n<summary style=\"color: #0097a7; font-weight: bold; margin: -.5em -.5em 0; padding: .5em; border-bottom: none !important;\">Mozilla Firefox<\/summary>\n<p style=\"text-align: justify;\">Click on the <img decoding=\"async\" class=\"alignnone size-full wp-image-20286\" src=\"https:\/\/trueconf.com\/blog\/wp-content\/uploads\/2020\/07\/firefox_settings.png\" alt=\"\" width=\"28\" height=\"28\" loading=\"lazy\" title=\"\"> icon to the left of the address bar.<\/p>\n<p><a href=\"https:\/\/trueconf.com\/blog\/wp-content\/uploads\/2020\/07\/firefox.png\" data-rel=\"lightbox-gallery-NdbBhQrX\" data-rl_title=\"\" data-rl_caption=\"\" title=\"\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" class=\"aligncenter size-medium wp-image-20287\" src=\"https:\/\/trueconf.com\/blog\/wp-content\/uploads\/2020\/07\/firefox-690x412.png\" alt=\"\" width=\"690\" height=\"412\" loading=\"lazy\" title=\"\" srcset=\"https:\/\/trueconf.com/blog\/wp-content\/uploads\/2020\/07\/firefox-690x412.png 690w, https:\/\/trueconf.com/blog\/wp-content\/uploads\/2020\/07\/firefox-1024x612.png 1024w, https:\/\/trueconf.com/blog\/wp-content\/uploads\/2020\/07\/firefox-768x459.png 768w, https:\/\/trueconf.com/blog\/wp-content\/uploads\/2020\/07\/firefox-290x173.png 290w, https:\/\/trueconf.com/blog\/wp-content\/uploads\/2020\/07\/firefox.png 1381w\" sizes=\"auto, (max-width: 690px) 100vw, 690px\" \/><\/a><\/p>\n<p style=\"text-align: justify;\">In the drop-down menu click the <a href=\"https:\/\/trueconf.com\/blog\/wp-content\/uploads\/2020\/07\/image1.png\" data-rel=\"lightbox-gallery-NdbBhQrX\" data-rl_title=\"\" data-rl_caption=\"\" title=\"\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" class=\"alignnone size-full wp-image-17571\" src=\"https:\/\/trueconf.com\/blog\/wp-content\/uploads\/2020\/07\/image1.png\" alt=\"\" width=\"22\" height=\"20\" loading=\"lazy\" title=\"\"><\/a> icons next to <strong>Use the Camera<\/strong> and <strong>Use the Microphone<\/strong> fields. Then refresh the page. When pop-up windows with a request for access to the camera and microphone appear, click the <strong>Remember this decision<\/strong> checkbox and then <strong>Allow<\/strong> in each of them.<\/p>\n<\/details>\n<details style=\"border: 1px solid #ccc; border-radius: 4px; padding: .5em .5em 0;\">\n<summary style=\"color: #0097a7; font-weight: bold; margin: -.5em -.5em 0; padding: .5em; border-bottom: none !important;\">Opera<\/summary>\n<p style=\"text-align: justify;\">Click on the <img decoding=\"async\" class=\"alignnone size-full wp-image-20288\" src=\"https:\/\/trueconf.com\/blog\/wp-content\/uploads\/2020\/07\/opera_icon-2.png\" alt=\"\" width=\"28\" height=\"28\" loading=\"lazy\" title=\"\"> icon to the left of the address bar.<\/p>\n<p><a href=\"https:\/\/trueconf.com\/blog\/wp-content\/uploads\/2020\/07\/opera.png\" data-rel=\"lightbox-gallery-NdbBhQrX\" data-rl_title=\"\" data-rl_caption=\"\" title=\"\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" class=\"aligncenter size-medium wp-image-20289\" src=\"https:\/\/trueconf.com\/blog\/wp-content\/uploads\/2020\/07\/opera-690x423.png\" alt=\"\" width=\"690\" height=\"423\" loading=\"lazy\" title=\"\" srcset=\"https:\/\/trueconf.com/blog\/wp-content\/uploads\/2020\/07\/opera-690x423.png 690w, https:\/\/trueconf.com/blog\/wp-content\/uploads\/2020\/07\/opera-1024x628.png 1024w, https:\/\/trueconf.com/blog\/wp-content\/uploads\/2020\/07\/opera-768x471.png 768w, https:\/\/trueconf.com/blog\/wp-content\/uploads\/2020\/07\/opera-290x178.png 290w, https:\/\/trueconf.com/blog\/wp-content\/uploads\/2020\/07\/opera.png 1200w\" sizes=\"auto, (max-width: 690px) 100vw, 690px\" \/><\/a><\/p>\n<p style=\"text-align: justify;\">Enable the <strong>Camera<\/strong> and <strong>Microphone<\/strong> radio buttons and refresh the page.<\/p>\n<\/details>\n<details style=\"border: 1px solid #ccc; border-radius: 4px; padding: .5em .5em 0;\">\n<summary style=\"color: #0097a7; font-weight: bold; margin: -.5em -.5em 0; padding: .5em; border-bottom: none !important;\">Apple Safari<\/summary>\n<p style=\"text-align: justify;\">Click the <a href=\"https:\/\/trueconf.com\/blog\/wp-content\/uploads\/2020\/07\/image21.png\" data-rel=\"lightbox-gallery-NdbBhQrX\" data-rl_title=\"\" data-rl_caption=\"\" title=\"\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" class=\"alignnone size-full wp-image-17574\" src=\"https:\/\/trueconf.com\/blog\/wp-content\/uploads\/2020\/07\/image21.png\" alt=\"\" width=\"39\" height=\"35\" loading=\"lazy\" title=\"\"><\/a> button on the conference page. The equipment settings window will open.<\/p>\n<p style=\"text-align: justify;\"><a href=\"https:\/\/trueconf.com\/blog\/wp-content\/uploads\/2020\/07\/image14.png\" data-rel=\"lightbox-gallery-NdbBhQrX\" data-rl_title=\"\" data-rl_caption=\"\" title=\"\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" class=\"aligncenter size-medium wp-image-17575\" src=\"https:\/\/trueconf.com\/blog\/wp-content\/uploads\/2020\/07\/image14-690x433.png\" alt=\"\" width=\"690\" height=\"433\" loading=\"lazy\" title=\"\" srcset=\"https:\/\/trueconf.com/blog\/wp-content\/uploads\/2020\/07\/image14-690x433.png 690w, https:\/\/trueconf.com/blog\/wp-content\/uploads\/2020\/07\/image14-1024x643.png 1024w, https:\/\/trueconf.com/blog\/wp-content\/uploads\/2020\/07\/image14-768x482.png 768w, https:\/\/trueconf.com/blog\/wp-content\/uploads\/2020\/07\/image14-290x182.png 290w, https:\/\/trueconf.com/blog\/wp-content\/uploads\/2020\/07\/image14.png 1287w\" sizes=\"auto, (max-width: 690px) 100vw, 690px\" \/><\/a><\/p>\n<p style=\"text-align: justify;\">Select <strong>Unknown device<\/strong> from the drop-down list.<\/p>\n<p style=\"text-align: justify;\"><a href=\"https:\/\/trueconf.com\/blog\/wp-content\/uploads\/2020\/07\/image8.png\" data-rel=\"lightbox-gallery-NdbBhQrX\" data-rl_title=\"\" data-rl_caption=\"\" title=\"\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" class=\"aligncenter size-medium wp-image-17576\" src=\"https:\/\/trueconf.com\/blog\/wp-content\/uploads\/2020\/07\/image8-690x432.png\" alt=\"\" width=\"690\" height=\"432\" loading=\"lazy\" title=\"\" srcset=\"https:\/\/trueconf.com/blog\/wp-content\/uploads\/2020\/07\/image8-690x432.png 690w, https:\/\/trueconf.com/blog\/wp-content\/uploads\/2020\/07\/image8-1024x640.png 1024w, https:\/\/trueconf.com/blog\/wp-content\/uploads\/2020\/07\/image8-768x480.png 768w, https:\/\/trueconf.com/blog\/wp-content\/uploads\/2020\/07\/image8-290x182.png 290w, https:\/\/trueconf.com/blog\/wp-content\/uploads\/2020\/07\/image8.png 1295w\" sizes=\"auto, (max-width: 690px) 100vw, 690px\" \/><\/a><\/p>\n<p style=\"text-align: justify;\">Click <strong>Allow<\/strong> in the pop-up window that appears.<\/p>\n<p style=\"text-align: justify;\"><a href=\"https:\/\/trueconf.com\/blog\/wp-content\/uploads\/2020\/07\/image11.png\" data-rel=\"lightbox-gallery-NdbBhQrX\" data-rl_title=\"\" data-rl_caption=\"\" title=\"\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" class=\"aligncenter size-medium wp-image-17577\" src=\"https:\/\/trueconf.com\/blog\/wp-content\/uploads\/2020\/07\/image11-690x429.png\" alt=\"\" width=\"690\" height=\"429\" loading=\"lazy\" title=\"\" srcset=\"https:\/\/trueconf.com/blog\/wp-content\/uploads\/2020\/07\/image11-690x429.png 690w, https:\/\/trueconf.com/blog\/wp-content\/uploads\/2020\/07\/image11-1024x637.png 1024w, https:\/\/trueconf.com/blog\/wp-content\/uploads\/2020\/07\/image11-768x478.png 768w, https:\/\/trueconf.com/blog\/wp-content\/uploads\/2020\/07\/image11-290x180.png 290w, https:\/\/trueconf.com/blog\/wp-content\/uploads\/2020\/07\/image11.png 1284w\" sizes=\"auto, (max-width: 690px) 100vw, 690px\" \/><\/a><\/p>\n<p style=\"text-align: justify;\">Save your changes and go back to the settings. In the drop-down list that you configured earlier, a list of your devices will appear. Select the correct device and click the <strong>Save<\/strong> button.<\/p>\n<p style=\"text-align: justify;\"><a href=\"https:\/\/trueconf.com\/blog\/wp-content\/uploads\/2020\/07\/image24.png\" data-rel=\"lightbox-gallery-NdbBhQrX\" data-rl_title=\"\" data-rl_caption=\"\" title=\"\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" class=\"aligncenter size-medium wp-image-17578\" src=\"https:\/\/trueconf.com\/blog\/wp-content\/uploads\/2020\/07\/image24-690x432.png\" alt=\"\" width=\"690\" height=\"432\" loading=\"lazy\" title=\"\" srcset=\"https:\/\/trueconf.com/blog\/wp-content\/uploads\/2020\/07\/image24-690x432.png 690w, https:\/\/trueconf.com/blog\/wp-content\/uploads\/2020\/07\/image24-1024x641.png 1024w, https:\/\/trueconf.com/blog\/wp-content\/uploads\/2020\/07\/image24-768x481.png 768w, https:\/\/trueconf.com/blog\/wp-content\/uploads\/2020\/07\/image24-290x182.png 290w, https:\/\/trueconf.com/blog\/wp-content\/uploads\/2020\/07\/image24.png 1293w\" sizes=\"auto, (max-width: 690px) 100vw, 690px\" \/><\/a><\/p>\n<p style=\"text-align: justify;\">Repeat this sequence for each of the blocked devices.<\/p>\n<\/details>\n<p>After that press the <strong>Connect<\/strong> button to join the conference.<\/p>\n<h4>Via pre-installed application<\/h4>\n<p>If you are planning to participate in TrueConf video conferences regularly, we would recommend you to install a standard desktop application which is available for all popular platforms in order not to download a one-time application each time. All client applications can be downloaded from the <a href=\"https:\/\/trueconf.com\/blog\/wiki\/guest-page\" target=\"_blank\" rel=\"noopener\">guest page<\/a> of your TrueConf Server instance (please contact your server administrator and ask for its address). Alternatively, you can download the app from <a href=\"https:\/\/trueconf.com\/downloads\/\" target=\"_blank\" rel=\"noopener\">our official website<\/a>.<\/p>\n<p>If the application is installed on your computer, you will be able to select the <strong>Application<\/strong> option to join the conference. The app will start automatically and connect you to the server where the conference is running. The connection process will be the following:<\/p>\n<ol>\n<li aria-level=\"1\">The application will try to connect to the meeting with your current account credentials (regardless of the name you\u2019ve specified in your browser).<\/li>\n<li aria-level=\"1\">If the meeting is not hosted on your company\u2019s TrueConf Server instance, there will be an attempt to join the meeting using federation mode.<\/li>\n<li aria-level=\"1\">If you haven\u2019t connected to the meeting within 90 seconds, the browser displays a pop-up window with the <strong>Join<\/strong> button on the conference webpage. Click it to sign in as a guest to the meeting hosted on this server. You will be connected from the client application with the display name you\u2019ve entered previously.<\/li>\n<\/ol>\n<h4>Via a QR code<\/h4>\n<p>Scan the QR code to quickly join the conference from your mobile device or from TrueConf Room. At the conference page, click the corresponding button and scan the QR code with your device&#8217;s camera:<\/p>\n<p><a href=\"https:\/\/trueconf.com\/blog\/wp-content\/uploads\/2020\/07\/monitor-en.png\" data-rel=\"lightbox-gallery-NdbBhQrX\" data-rl_title=\"\" data-rl_caption=\"\" title=\"\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" class=\"aligncenter size-medium wp-image-20291\" src=\"https:\/\/trueconf.com\/blog\/wp-content\/uploads\/2020\/07\/monitor-en-690x462.png\" alt=\"\" width=\"690\" height=\"462\" loading=\"lazy\" title=\"\" srcset=\"https:\/\/trueconf.com/blog\/wp-content\/uploads\/2020\/07\/monitor-en-690x462.png 690w, https:\/\/trueconf.com/blog\/wp-content\/uploads\/2020\/07\/monitor-en-768x514.png 768w, https:\/\/trueconf.com/blog\/wp-content\/uploads\/2020\/07\/monitor-en-272x182.png 272w, https:\/\/trueconf.com/blog\/wp-content\/uploads\/2020\/07\/monitor-en.png 907w\" sizes=\"auto, (max-width: 690px) 100vw, 690px\" \/><\/a><\/p>\n<h4>Via the guest page<\/h4>\n<p>You can also connect to the meeting by entering its ID on the <a href=\"https:\/\/trueconf.com\/blog\/wiki\/guest-page\" target=\"_blank\" rel=\"noopener\">guest page<\/a> of your TrueConf Server instance.<\/p>\n<p>Open the page and click <strong>Connect to the conference<\/strong>. In the window that appears, enter <code>\\\u0441\\CID<\/code> and click <strong>Connect<\/strong>.<\/p>\n<p><a href=\"https:\/\/trueconf.com\/blog\/wp-content\/uploads\/2020\/07\/connct-from-conference-page.png\" data-rel=\"lightbox-gallery-NdbBhQrX\" data-rl_title=\"\" data-rl_caption=\"\" title=\"\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" class=\"aligncenter size-medium wp-image-20292\" src=\"https:\/\/trueconf.com\/blog\/wp-content\/uploads\/2020\/07\/connct-from-conference-page-690x370.png\" alt=\"\" width=\"690\" height=\"370\" loading=\"lazy\" title=\"\" srcset=\"https:\/\/trueconf.com/blog\/wp-content\/uploads\/2020\/07\/connct-from-conference-page-690x370.png 690w, https:\/\/trueconf.com/blog\/wp-content\/uploads\/2020\/07\/connct-from-conference-page-1024x549.png 1024w, https:\/\/trueconf.com/blog\/wp-content\/uploads\/2020\/07\/connct-from-conference-page-768x412.png 768w, https:\/\/trueconf.com/blog\/wp-content\/uploads\/2020\/07\/connct-from-conference-page-290x155.png 290w, https:\/\/trueconf.com/blog\/wp-content\/uploads\/2020\/07\/connct-from-conference-page.png 1381w\" sizes=\"auto, (max-width: 690px) 100vw, 690px\" \/><\/a><br \/>\nThe <a href=\"https:\/\/trueconf.com\/blog\/wiki\/conference-page\" target=\"_blank\" rel=\"noopener\">conference webpage<\/a> will open. Next, follow the instructions <a href=\"#How_to_join_the_conference_using_URL\">in the section above<\/a>.<\/p>\n<h3>Webinar registration<\/h3>\n<p>Participants may also be allowed to sign up for the webinar:<br \/>\n<a href=\"https:\/\/trueconf.com\/blog\/wp-content\/uploads\/2022\/02\/webinar-registraton-page-en-orig.png\" data-rel=\"lightbox-gallery-NdbBhQrX\" data-rl_title=\"\" data-rl_caption=\"\" title=\"\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" src=\"https:\/\/trueconf.com\/blog\/wp-content\/uploads\/2022\/02\/webinar-registraton-page-en-orig-690x470.png\" alt=\"\" width=\"690\" height=\"470\" class=\"aligncenter size-medium wp-image-22807\" loading=\"lazy\" title=\"\" srcset=\"https:\/\/trueconf.com/blog\/wp-content\/uploads\/2022\/02\/webinar-registraton-page-en-orig-690x470.png 690w, https:\/\/trueconf.com/blog\/wp-content\/uploads\/2022\/02\/webinar-registraton-page-en-orig-1024x699.png 1024w, https:\/\/trueconf.com/blog\/wp-content\/uploads\/2022\/02\/webinar-registraton-page-en-orig-768x524.png 768w, https:\/\/trueconf.com/blog\/wp-content\/uploads\/2022\/02\/webinar-registraton-page-en-orig-296x202.png 296w, https:\/\/trueconf.com/blog\/wp-content\/uploads\/2022\/02\/webinar-registraton-page-en-orig.png 1076w\" sizes=\"auto, (max-width: 690px) 100vw, 690px\" \/><\/a><\/p>\n<p>In this case, to join the conference as a guest:<\/p>\n<ol>\n<li>Click on the <strong>Sign up<\/strong> button.<\/li>\n<li>Fill out the form (required fields will be marked with an asterisk).<br \/>\n<a href=\"https:\/\/trueconf.com\/blog\/wp-content\/uploads\/2022\/02\/registration-info-en.png\" data-rel=\"lightbox-gallery-NdbBhQrX\" data-rl_title=\"\" data-rl_caption=\"\" title=\"\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" src=\"https:\/\/trueconf.com\/blog\/wp-content\/uploads\/2022\/02\/registration-info-en-690x328.png\" alt=\"\" width=\"690\" height=\"328\" class=\"aligncenter size-medium wp-image-22809\" loading=\"lazy\" title=\"\" srcset=\"https:\/\/trueconf.com/blog\/wp-content\/uploads\/2022\/02\/registration-info-en-690x328.png 690w, https:\/\/trueconf.com/blog\/wp-content\/uploads\/2022\/02\/registration-info-en-1024x487.png 1024w, https:\/\/trueconf.com/blog\/wp-content\/uploads\/2022\/02\/registration-info-en-768x366.png 768w, https:\/\/trueconf.com/blog\/wp-content\/uploads\/2022\/02\/registration-info-en-1536x731.png 1536w, https:\/\/trueconf.com/blog\/wp-content\/uploads\/2022\/02\/registration-info-en-424x202.png 424w, https:\/\/trueconf.com/blog\/wp-content\/uploads\/2022\/02\/registration-info-en.png 1704w\" sizes=\"auto, (max-width: 690px) 100vw, 690px\" \/><\/a>\n<\/li>\n<li>If email invitations are enabled on the server side, a conference link will be sent to the email that you have specified when filling out the form. Otherwise, click the <strong>Copy link<\/strong> button in the opened window and save the link where you find most convenient.<\/li>\n<\/ol>\n<p>If necessary, you can edit the data by following the conference join link and clicking on the <strong>Learn more<\/strong> button. If you specify a different email, a new personal link will be sent to this email.<\/p>\n<p><a href=\"https:\/\/trueconf.com\/blog\/wp-content\/uploads\/2022\/02\/change-user-data-en.png\" data-rel=\"lightbox-gallery-NdbBhQrX\" data-rl_title=\"\" data-rl_caption=\"\" title=\"\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" src=\"https:\/\/trueconf.com\/blog\/wp-content\/uploads\/2022\/02\/change-user-data-en-686x470.png\" alt=\"\" width=\"686\" height=\"470\" class=\"aligncenter size-medium wp-image-22808\" loading=\"lazy\" title=\"\" srcset=\"https:\/\/trueconf.com/blog\/wp-content\/uploads\/2022\/02\/change-user-data-en-686x470.png 686w, https:\/\/trueconf.com/blog\/wp-content\/uploads\/2022\/02\/change-user-data-en-1024x702.png 1024w, https:\/\/trueconf.com/blog\/wp-content\/uploads\/2022\/02\/change-user-data-en-768x526.png 768w, https:\/\/trueconf.com/blog\/wp-content\/uploads\/2022\/02\/change-user-data-en-295x202.png 295w, https:\/\/trueconf.com/blog\/wp-content\/uploads\/2022\/02\/change-user-data-en.png 1116w\" sizes=\"auto, (max-width: 686px) 100vw, 686px\" \/><\/a><\/p>\n<p>After the start of the webinar, follow the personal link to access its page where you can <a href=\"#How_to_join_the_conference\">select how to join the conference<\/a>, either from a client application or from a browser. <\/p>\n<p>The users from the TrueConf Server instance where the conference is hosted may also be allowed to join this event. Then, if you want to be added to the list of webinar participants:<\/p>\n<ol>\n<li>Sign in on the conference page with <strong>Sign in \u2192 Enter as a guest<\/strong> buttons.<\/li>\n<li>Click on the <strong>Attend<\/strong> button.<\/li>\n<\/ol>\n<p><a href=\"https:\/\/trueconf.com\/blog\/wp-content\/uploads\/2022\/02\/webinar-registraton-page-user-en.png\" data-rel=\"lightbox-gallery-NdbBhQrX\" data-rl_title=\"\" data-rl_caption=\"\" title=\"\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" src=\"https:\/\/trueconf.com\/blog\/wp-content\/uploads\/2022\/02\/webinar-registraton-page-user-en-690x470.png\" alt=\"\" width=\"690\" height=\"470\" class=\"aligncenter size-medium wp-image-22810\" loading=\"lazy\" title=\"\" srcset=\"https:\/\/trueconf.com/blog\/wp-content\/uploads\/2022\/02\/webinar-registraton-page-user-en-690x470.png 690w, https:\/\/trueconf.com/blog\/wp-content\/uploads\/2022\/02\/webinar-registraton-page-user-en-1024x697.png 1024w, https:\/\/trueconf.com/blog\/wp-content\/uploads\/2022\/02\/webinar-registraton-page-user-en-768x523.png 768w, https:\/\/trueconf.com/blog\/wp-content\/uploads\/2022\/02\/webinar-registraton-page-user-en-297x202.png 297w, https:\/\/trueconf.com/blog\/wp-content\/uploads\/2022\/02\/webinar-registraton-page-user-en.png 1116w\" sizes=\"auto, (max-width: 690px) 100vw, 690px\" \/><\/a><\/p>\n<h2>Connecting via the TrueConf desktop application<\/h2>\n<h3>Enter the meeting via ID or join it from the conference webpage<\/h3>\n<p>If you know your <a href=\"https:\/\/trueconf.com\/blog\/wiki\/conference-id\" target=\"_blank\" rel=\"noopener\">CID (identifier)<\/a> or <a href=\"https:\/\/trueconf.com\/blog\/wiki\/conference-page\" target=\"_blank\" rel=\"noopener\">conference webpage<\/a> address you can join the meeting by simply typing <code>\\\u0441\\CID<\/code> or <code>http:\/\/server.url\/c\/CID<\/code> in the search string and press the call button:<\/p>\n<div class=\"row\">\n<div class=\"col-md-6\"><a href=\"https:\/\/trueconf.com\/blog\/wp-content\/uploads\/2020\/07\/call-cid.png\" data-rel=\"lightbox-gallery-NdbBhQrX\" data-rl_title=\"\" data-rl_caption=\"\" title=\"\" target=\"_blank\" rel=\"noopener\"><img class=\"aligncenter size-full wp-image-20293\" style=\"border: 1px solid #ccc;\" alt=\"\" width=\"300\" \/ loading=\"lazy\"><\/a><\/div>\n<div class=\"col-md-6\"><a href=\"https:\/\/trueconf.com\/blog\/wp-content\/uploads\/2020\/07\/call-link.png\" data-rel=\"lightbox-gallery-NdbBhQrX\" data-rl_title=\"\" data-rl_caption=\"\" title=\"\" target=\"_blank\" rel=\"noopener\"><img class=\"aligncenter size-full wp-image-20294\" style=\"border: 1px solid #ccc;\" alt=\"\" width=\"300\" \/ loading=\"lazy\"><\/a><\/div>\n<\/div>\n<p>Please contact your server administrator or meeting <a href=\"https:\/\/trueconf.com\/blog\/wiki\/moderator\" target=\"_blank\" rel=\"noopener\">moderator<\/a> and ask for your meeting ID or conference webpage address.<\/p>\n<h3>Call the conference owner<\/h3>\n<p>The user who has created the conference is marked with a yellow star <a href=\"https:\/\/trueconf.com\/blog\/wp-content\/uploads\/2020\/07\/image7.png\" data-rel=\"lightbox-gallery-NdbBhQrX\" data-rl_title=\"\" data-rl_caption=\"\" title=\"\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" class=\"alignnone size-full wp-image-17582\" src=\"https:\/\/trueconf.com\/blog\/wp-content\/uploads\/2020\/07\/image7.png\" alt=\"\" width=\"12\" height=\"12\" loading=\"lazy\" title=\"\"><\/a> in the address book. If a user wants to join the conference, they can simply call the conference <a href=\"https:\/\/trueconf.com\/blog\/wiki\/owner\" target=\"_blank\" rel=\"noopener\">owner<\/a>, who will receive their join request. If the owner accepts this request, the user will join the conference.<\/p>\n<p>The meeting owner can enable the <strong>Automatically approve join requests<\/strong> checkbox in the <strong>Conference Settings \u2192 Meet now<\/strong> section of the TrueConf client application when <a href=\"https:\/\/docs.trueconf.com\/client\/en\/conference#create-conference\" target=\"_blank\" rel=\"noopener\">creating a conference<\/a>.<\/p>\n<div class=\"marked_note marked_note--danger\">\nPlease note that conference moderators are not marked with the yellow star in the address book, so you cannot call them to join the conference. You should call the conference owner specifically.\n<\/div>\n<p><a href=\"https:\/\/trueconf.com\/blog\/wp-content\/uploads\/2020\/07\/tcw.png\" data-rel=\"lightbox-gallery-NdbBhQrX\" data-rl_title=\"\" data-rl_caption=\"\" title=\"\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" class=\"aligncenter size-medium wp-image-20295\" src=\"https:\/\/trueconf.com\/blog\/wp-content\/uploads\/2020\/07\/tcw-690x419.png\" alt=\"\" width=\"690\" height=\"419\" loading=\"lazy\" title=\"\" srcset=\"https:\/\/trueconf.com/blog\/wp-content\/uploads\/2020\/07\/tcw-690x419.png 690w, https:\/\/trueconf.com/blog\/wp-content\/uploads\/2020\/07\/tcw-1024x621.png 1024w, https:\/\/trueconf.com/blog\/wp-content\/uploads\/2020\/07\/tcw-768x466.png 768w, https:\/\/trueconf.com/blog\/wp-content\/uploads\/2020\/07\/tcw-290x176.png 290w, https:\/\/trueconf.com/blog\/wp-content\/uploads\/2020\/07\/tcw.png 1337w\" sizes=\"auto, (max-width: 690px) 100vw, 690px\" \/><\/a><\/p>\n<h2 style=\"text-align: justify;\">Connection for SIP\/H.323 and PBX users<\/h2>\n<p style=\"text-align: justify;\">If you call the conference from SIP\/H.323 devices you may need to replace the prefix <code>\\\u0441\\<\/code> to <code>00<\/code>.<\/p>\n<p style=\"text-align: justify;\">E.g. <code>004154248070<\/code> instead of <code>\\c\\4154248070<\/code>.<\/p>\n<p style=\"text-align: justify;\">You can find SIP\/H.323 addresses used to join the meeting on the <strong>How to join \u2192 Room system<\/strong> conference page:<\/p>\n<p><a href=\"https:\/\/trueconf.com\/blog\/wp-content\/uploads\/2020\/07\/sip-h323.png\" data-rel=\"lightbox-gallery-NdbBhQrX\" data-rl_title=\"\" data-rl_caption=\"\" title=\"\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" class=\"aligncenter size-medium wp-image-20296\" src=\"https:\/\/trueconf.com\/blog\/wp-content\/uploads\/2020\/07\/sip-h323-690x392.png\" alt=\"\" width=\"690\" height=\"392\" loading=\"lazy\" title=\"\" srcset=\"https:\/\/trueconf.com/blog\/wp-content\/uploads\/2020\/07\/sip-h323-690x392.png 690w, https:\/\/trueconf.com/blog\/wp-content\/uploads\/2020\/07\/sip-h323-1024x582.png 1024w, https:\/\/trueconf.com/blog\/wp-content\/uploads\/2020\/07\/sip-h323-768x436.png 768w, https:\/\/trueconf.com/blog\/wp-content\/uploads\/2020\/07\/sip-h323-1536x873.png 1536w, https:\/\/trueconf.com/blog\/wp-content\/uploads\/2020\/07\/sip-h323-290x165.png 290w, https:\/\/trueconf.com/blog\/wp-content\/uploads\/2020\/07\/sip-h323.png 1681w\" sizes=\"auto, (max-width: 690px) 100vw, 690px\" \/><\/a><\/p>\n<p style=\"text-align: justify;\">Complete description of formats is given in our article on <a href=\"https:\/\/trueconf.com\/blog\/knowledge-base\/how-to-call-sip-h-323-users-and-devices-from-trueconf-applications.html#How_to_Call_TrueConf_Users_and_Join_TrueConf_Conferences_from_SIPH323_Devices\" target=\"_blank\" rel=\"noopener\">how to call SIP\/H.323 users<\/a>.<\/p>\n<h2>What if I still cannot join the meeting?<\/h2>\n<p>TrueConf offers two solutions that can help you facilitate video conferencing with the use of TrueConf apps:<\/p>\n<ol>\n<li aria-level=\"1\">TrueConf Online cloud<\/li>\n<li aria-level=\"1\">TrueConf Server<\/li>\n<\/ol>\n<p>To identify the error you need to collect and provide all the necessary information to our <a href=\"https:\/\/trueconf.com\/support.html\" target=\"_blank\" rel=\"noopener\">support team<\/a>.<\/p>\n<h3>If you are using the application<\/h3>\n<p>Open your client app and take screenshots of the settings sections as shown below:<\/p>\n<ol>\n<li aria-level=\"1\">\n<strong>Connection<\/strong> section:<br \/>\n<a href=\"https:\/\/trueconf.com\/blog\/wp-content\/uploads\/2022\/02\/connection.png\" data-rel=\"lightbox-gallery-NdbBhQrX\" data-rl_title=\"\" data-rl_caption=\"\" title=\"\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" class=\"aligncenter wp-image-20934\" src=\"https:\/\/trueconf.com\/blog\/wp-content\/uploads\/2022\/02\/connection.png\" alt=\"\" width=\"800\" height=\"530\" loading=\"lazy\" title=\"\" srcset=\"https:\/\/trueconf.com/blog\/wp-content\/uploads\/2022\/02\/connection.png 1367w, https:\/\/trueconf.com/blog\/wp-content\/uploads\/2022\/02\/connection-690x457.png 690w, https:\/\/trueconf.com/blog\/wp-content\/uploads\/2022\/02\/connection-1024x678.png 1024w, https:\/\/trueconf.com/blog\/wp-content\/uploads\/2022\/02\/connection-768x508.png 768w, https:\/\/trueconf.com/blog\/wp-content\/uploads\/2022\/02\/connection-275x182.png 275w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/><\/a><\/li>\n<li>\n<strong>System info<\/strong> section:<br \/>\n<a href=\"https:\/\/trueconf.com\/blog\/wp-content\/uploads\/2022\/02\/system-info.png\" data-rel=\"lightbox-gallery-NdbBhQrX\" data-rl_title=\"\" data-rl_caption=\"\" title=\"\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" class=\"aligncenter wp-image-20935\" src=\"https:\/\/trueconf.com\/blog\/wp-content\/uploads\/2022\/02\/system-info.png\" alt=\"\" width=\"800\" height=\"530\" loading=\"lazy\" title=\"\" srcset=\"https:\/\/trueconf.com/blog\/wp-content\/uploads\/2022\/02\/system-info.png 1367w, https:\/\/trueconf.com/blog\/wp-content\/uploads\/2022\/02\/system-info-690x457.png 690w, https:\/\/trueconf.com/blog\/wp-content\/uploads\/2022\/02\/system-info-1024x678.png 1024w, https:\/\/trueconf.com/blog\/wp-content\/uploads\/2022\/02\/system-info-768x508.png 768w, https:\/\/trueconf.com/blog\/wp-content\/uploads\/2022\/02\/system-info-275x182.png 275w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/><\/a><\/li>\n<li>\n<p><strong>About<\/strong> section:<br \/>\n<a href=\"https:\/\/trueconf.com\/blog\/wp-content\/uploads\/2022\/02\/about.png\" data-rel=\"lightbox-gallery-NdbBhQrX\" data-rl_title=\"\" data-rl_caption=\"\" title=\"\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" class=\"aligncenter wp-image-20936\" src=\"https:\/\/trueconf.com\/blog\/wp-content\/uploads\/2022\/02\/about.png\" alt=\"\" width=\"800\" height=\"530\" loading=\"lazy\" title=\"\" srcset=\"https:\/\/trueconf.com/blog\/wp-content\/uploads\/2022\/02\/about.png 1367w, https:\/\/trueconf.com/blog\/wp-content\/uploads\/2022\/02\/about-690x457.png 690w, https:\/\/trueconf.com/blog\/wp-content\/uploads\/2022\/02\/about-1024x678.png 1024w, https:\/\/trueconf.com/blog\/wp-content\/uploads\/2022\/02\/about-768x508.png 768w, https:\/\/trueconf.com/blog\/wp-content\/uploads\/2022\/02\/about-275x182.png 275w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/><\/a><\/li>\n<\/ol>\n<p>Please also provide a link to the conference that you failed to join, for example, <code>https:\/\/hq-trueconf.ru\/c\/2018500078<\/code>.<\/p>\n<h3>If you are using browser<\/h3>\n<p>Provide a link to the conference that you failed to join, for example,\u00a0<code>https:\/\/hq-trueconf.ru\/c\/2018500078<\/code>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>How to join the conference using URL If you already have a join link for your TrueConf meeting, enter this link in your browser bar. If the conference has already started, you will be able to enter it by selecting one of the connection methods. TrueConf video conference has its own webpage with address in [&hellip;]<\/p>\n","protected":false},"author":45,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[260],"tags":[275],"class_list":["post-7758","post","type-post","status-publish","format-standard","hentry","category-knowledge-base","tag-conference-management","wpautop"],"_links":{"self":[{"href":"https:\/\/trueconf.com/blog\/wp-json\/wp\/v2\/posts\/7758","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/trueconf.com/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/trueconf.com/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/trueconf.com/blog\/wp-json\/wp\/v2\/users\/45"}],"replies":[{"embeddable":true,"href":"https:\/\/trueconf.com/blog\/wp-json\/wp\/v2\/comments?post=7758"}],"version-history":[{"count":43,"href":"https:\/\/trueconf.com/blog\/wp-json\/wp\/v2\/posts\/7758\/revisions"}],"predecessor-version":[{"id":25136,"href":"https:\/\/trueconf.com/blog\/wp-json\/wp\/v2\/posts\/7758\/revisions\/25136"}],"wp:attachment":[{"href":"https:\/\/trueconf.com/blog\/wp-json\/wp\/v2\/media?parent=7758"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/trueconf.com/blog\/wp-json\/wp\/v2\/categories?post=7758"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/trueconf.com/blog\/wp-json\/wp\/v2\/tags?post=7758"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}