![\"\"](\"https:\/\/trueconf.com\/blog\/wp-content\/uploads\/2022\/04\/guest-admin-583x470.png\" "\\"\\"")
<\/a>\r\n\r\n![\"\"](\"https:\/\/trueconf.com\/blog\/wp-content\/uploads\/2022\/04\/guest-admin-login-548x470.png\" "\\"\\"")
<\/a>\r\n\r\nIf the server has not been registered yet (you have only downloaded and installed it), the authentication window will be displayed at once. You will just need to enter the login and password of the OS user and start activation.<\/p>\r\n\r\n
In case you cannot open the authentication window in the control panel, refer to these recommendations<\/a>. If you have accessed the control panel, and there are some problems with server registration (activation), you can learn more about these issues in the documentation<\/a>.<\/p>\r\n\r\n If you enter the login and password to access the control panel, and see the Invalid username or password<\/strong> error message, make sure that:<\/p>\r\n\r\n It is often the case that once you click Start<\/strong> and some load time is up, the server still remains stopped, registered<\/strong>, and this repeats over and over.<\/p>\r\n\r\n In some cases, the problem may arise because of your license changes (e.g., you had a paid trial license and it expired). In this case, the server may stop after switching from the trial version to the free version. To fix this issue, go to Summary \u2192 License info<\/strong> in the TrueConf Server control panel and click the Register<\/strong> button. Then re-register the server<\/a> with your registration key (you can find it in the email that you received when first downloading TrueConf Server).<\/p>\r\n\r\n If TrueConf Server still doesn\u2019t launch, follow the next steps.<\/p>\r\n\r\n Make sure that your server log<\/a> contains no hardware key error string:<\/p>\r\n\r\n If it does, follow troubleshooting steps set out in our blog<\/a>.<\/p>\r\n\r\n This error could occur if you, for instance, moved your TrueConf Server to another computer or reinstalled Windows.<\/p>\r\n\r\n TrueConf Server Free, a free version of our video conferencing server, cannot launch without an Internet connection. Make sure that the computer with the server installed is connected to the Internet. To troubleshoot Internet connection problems, contact your network administrator.<\/p>\r\n\r\n Check TrueConf Server license validity in the control panel<\/a> by navigating to Summary \u2192 License info \u2192 Registration details<\/strong> section<\/a>. If your license has expired, contact us<\/a> for renewal.<\/p>\r\n\r\n Make sure that the computer with TrueConf Server installed can access You can check this, for instance, by using a telnet utility with the following command:<\/p>\r\n\r\n \r\nFor running telnet command on Windows, please make sure that the Telnet Client is installed on your computer. Go to Start \u2192 Settings \u2192 Apps \u2192 Programs and Features \u2192 Turn Windows features on and off<\/strong> and check the Telnet Client<\/strong> box. \r\n<\/p><\/div>\r\n\r\n If the registration server cannot connect to your server, you will see the following message:<\/p>\r\n\r\n In this case, solve TrueConf Server registration problem by providing your computer and organization\u2019s network equipment with access to the above address and port.<\/p>\r\n\r\n","protected":false},"excerpt":{"rendered":"What to do if server does not start or can\u2019t register? Let us consider each of these reasons in more detail and describe what you need to do to start up the server.","protected":false},"author":45,"featured_media":5616,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[260],"tags":[231],"class_list":["post-5606","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-knowledge-base","tag-troubleshooting","no-wpautop"],"_links":{"self":[{"href":"https:\/\/trueconf.com/blog\/wp-json\/wp\/v2\/posts\/5606","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/trueconf.com/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/trueconf.com/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/trueconf.com/blog\/wp-json\/wp\/v2\/users\/45"}],"replies":[{"embeddable":true,"href":"https:\/\/trueconf.com/blog\/wp-json\/wp\/v2\/comments?post=5606"}],"version-history":[{"count":34,"href":"https:\/\/trueconf.com/blog\/wp-json\/wp\/v2\/posts\/5606\/revisions"}],"predecessor-version":[{"id":42196,"href":"https:\/\/trueconf.com/blog\/wp-json\/wp\/v2\/posts\/5606\/revisions\/42196"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/trueconf.com/blog\/wp-json\/wp\/v2\/media\/5616"}],"wp:attachment":[{"href":"https:\/\/trueconf.com/blog\/wp-json\/wp\/v2\/media?parent=5606"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/trueconf.com/blog\/wp-json\/wp\/v2\/categories?post=5606"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/trueconf.com/blog\/wp-json\/wp\/v2\/tags?post=5606"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}\u201cInvalid username or password\u201d error<\/h3>\r\n\r\n
\r\n
![\"\"](\"https:\/\/trueconf.com\/blog\/wp-content\/uploads\/2022\/04\/trueconf-admin-windows-group-592x470.png\" "\\"\\"")
<\/a>\r\n\r\nProblem 2: TrueConf Server Doesn\u2019t Launch<\/h2>\r\n\r\n
![\"\"](\"https:\/\/trueconf.com\/blog\/wp-content\/uploads\/2019\/02\/start-server-en-690x326.png\" "\\"\\"")
<\/a>\r\n\r\nStep 1: Try to Re-Register TrueConf Server<\/h3>\r\n\r\n
Step 2: Check Server Log<\/h3>\r\n\r\n
07\/02\/2017 18:54:08|0| 2354| UNKNOWN| CHECK CERT: HW key is failed!<\/pre>\r\n\r\n
Step 3: Check Internet Connection<\/h3>\r\n\r\n
Step 4: Check Server License Validity<\/h3>\r\n\r\n
Problem 3: TrueConf Server Doesn\u2019t Register<\/h2>\r\n\r\n
reg.trueconf.com<\/code>, a registration server, over 4310 TCP port. This is mandatory if a free version is used.<\/p>\r\n\r\ntelnet reg.trueconf.com 4310<\/pre>\r\n\r\n
Connecting To reg.trueconf.com...Could not open connection to the host, on port 4310: Connect Failed.<\/pre>\r\n\r\n