- \r\n
- Bring up all running background apps by tapping the button
![\"\"](\"https:\/\/trueconf.com\/blog\/wp-content\/uploads\/2026\/01\/1.jpg\" "\\"\\"")
at the bottom of the screen.<\/li>\r\n - Press and hold the client app window to bring up the menu with additional options.<\/li> \r\n
- Tap the button to open the settings menu:<\/li>\r\n
![\"\"](\"https:\/\/trueconf.com\/blog\/wp-content\/uploads\/2026\/01\/2-344x470.jpg\" "\\"\\"")
<\/a>\r\n - In the opened menu, turn off the option Pause app activity if unused<\/b>. After this, notifications will appear even when the app is minimized<\/li> \r\n<\/ul>\r\n\r\n
TECNO (HiOS)<\/h2>\r\n
- \r\n
- Go to Settings<\/b> \u2192 App Management<\/b>.<\/li>\r\n
- Select <\/b>App List<\/b> and find the TrueConf client app.<\/li>\r\n
- Select App Permissions and in the Unused Apps section, toggle off Remove permissions and free up space<\/b>:<\/li>\r\n
![\"\"](\"https:\/\/trueconf.com\/blog\/wp-content\/uploads\/2026\/01\/3-204x470.png\" "\\"\\"")
<\/a>\r\n<\/ul>\r\n\r\nSamsung (One UI)<\/h2>\r\n
- \r\n
- Display all background apps by pressing the \u22ee button and tap the TrueConf app icon above the app preview.<\/li>\r\n
- From the context menu, select Keep open<\/b>:<\/li>\r\n
![\"\"](\"https:\/\/trueconf.com\/blog\/wp-content\/uploads\/2026\/01\/4-277x470.png\" "\\"\\"")
<\/a>\r\n - A lock icon will appear next to the app tab:<\/li>\r\n
![\"\"](\"https:\/\/trueconf.com\/blog\/wp-content\/uploads\/2026\/01\/5-280x470.png\" "\\"\\"")
<\/a>\r\n<\/ul>\r\n\r\nHuawei (EMUI)<\/h2>\r\n\r\n
- \r\n
- Open the list of running apps with this button <\/a>.<\/li>\r\n
- Swipe down on the TrueConf app preview. A lock symbol will appear above the app preview:<\/li>\r\n
![\"\"](\"https:\/\/trueconf.com\/blog\/wp-content\/uploads\/2026\/01\/6-289x470.jpg\" "\\"\\"")
<\/a>\r\n<\/ul>\r\n\r\n\r\nAll other devices running Android OS, regardless of their custom UI, will follow a similar logic. You can learn more in the official Android guide by Google.\r\n<\/p><\/div>\r\n\r\n
iPhone\/iPad (iOS\/iPadOS)<\/h2>\r\n\r\n
- \r\n
- Go to Settings<\/b> \u2192 General<\/b> \u2192 Background App Refresh<\/b>.<\/li>\r\n
- Find the TrueConf app and tap it:<\/li>\r\n
![\"\"](\"https:\/\/trueconf.com\/blog\/wp-content\/uploads\/2026\/01\/7-217x470.png\" "\\"\\"")
<\/a>\r\n - Toggle the Allow Notifications<\/b> switch to the ON position:<\/li>\r\n
![\"\"](\"https:\/\/trueconf.com\/blog\/wp-content\/uploads\/2026\/01\/8-217x470.png\" "\\"\\"")
<\/a>\r\n<\/ul>","protected":false},"excerpt":{"rendered":"Sometimes, when using the TrueConf mobile app, users may encounter issues with displaying notifications about the latest incoming messages in the top notification bar (\u201cshade\u201d) of their smartphone. In this article, we will look at how to resolve this issue on different versions of mobile operating systems. When launching the app for the first time, […]","protected":false},"author":70,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[260],"tags":[231,353,192],"class_list":["post-42056","post","type-post","status-publish","format-standard","hentry","category-knowledge-base","tag-troubleshooting","tag-trueconf-for-android","tag-trueconf-for-ios","no-wpautop"],"_links":{"self":[{"href":"https:\/\/trueconf.com/blog\/wp-json\/wp\/v2\/posts\/42056","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/trueconf.com/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/trueconf.com/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/trueconf.com/blog\/wp-json\/wp\/v2\/users\/70"}],"replies":[{"embeddable":true,"href":"https:\/\/trueconf.com/blog\/wp-json\/wp\/v2\/comments?post=42056"}],"version-history":[{"count":6,"href":"https:\/\/trueconf.com/blog\/wp-json\/wp\/v2\/posts\/42056\/revisions"}],"predecessor-version":[{"id":42069,"href":"https:\/\/trueconf.com/blog\/wp-json\/wp\/v2\/posts\/42056\/revisions\/42069"}],"wp:attachment":[{"href":"https:\/\/trueconf.com/blog\/wp-json\/wp\/v2\/media?parent=42056"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/trueconf.com/blog\/wp-json\/wp\/v2\/categories?post=42056"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/trueconf.com/blog\/wp-json\/wp\/v2\/tags?post=42056"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}} - Find the TrueConf app and tap it:<\/li>\r\n
- Swipe down on the TrueConf app preview. A lock symbol will appear above the app preview:<\/li>\r\n
- A lock icon will appear next to the app tab:<\/li>\r\n
- Select <\/b>App List<\/b> and find the TrueConf client app.<\/li>\r\n
- In the opened menu, turn off the option Pause app activity if unused<\/b>. After this, notifications will appear even when the app is minimized<\/li> \r\n<\/ul>\r\n\r\n
![\"\"](\"https:\/\/trueconf.com\/blog\/wp-content\/uploads\/2026\/01\/2.jpg\" "\\"\\"")
<\/a>\r\n