![\"\"](\"https:\/\/trueconf.com\/blog\/wp-content\/uploads\/2025\/12\/image2.png\" "\\"\\"")
<\/a>\r\n ![\"\"](\"https:\/\/trueconf.com\/blog\/wp-content\/uploads\/2025\/12\/image1.png\" "\\"\\"")
<\/a>\r\n Method 2. Update your graphics card driver<\/h3>\r\n
Since your Truconf application uses a video card for some operations, driver issues may affect the software performance.<\/p>\r\n
To update your video card driver<\/p>\r\n\r\n
- \r\n
- Identify the video card model:<\/li>\r\n
- \r\n
- Windows<\/li>\r\n
- Press Win + R<\/b>, type dxdiag<\/b> \u2192 press Enter<\/b> \u2192 in the pop-up window, select the Display<\/b> tab \u2192 Device<\/b>.<\/li><\/ul>\r\n
- Linux<\/li>\r\n
- Run
lspci | grep -i vga<\/code> in the terminal.<\/li><\/ul>\r\n <\/ul>\r\n- Go to the manufacturer’s website:<\/li>\r\n
- \r\n
- NVIDIA<\/a><\/li>\r\n
- AMD<\/a><\/li>\r\n
- Intel<\/a><\/li> \r\n <\/ul>\r\n
- Select your graphics card model, operating system, and its version.<\/li>\r\n
- Download the latest driver version.<\/li>\r\n
- Install the driver according to the instructions for your operating system.<\/li>\r\n<\/ul>\r\n
After updating the driver, try running your TruConfort application again.<\/p>\r\n\r\n\r\n
Method 3. Launch the application with a different rendering method<\/h3>\r\n
One of the problems which often occurs on older video cards, is that an incorrect rendering method is selected automatically. To change the renderer type, you can use the command line parameters when launching the application.<\/p>\r\n
On Windows:<\/p>\r\n
- \r\n
- Right-click on the TrueConf shortcut.<\/li>\r\n
![\"\"](\"https:\/\/trueconf.com\/blog\/wp-content\/uploads\/2025\/12\/image5.png\" "\\"\\"")
<\/a>\r\n - Open the Shortcut<\/b> tab and replace the contents in the Target<\/b> field consecutively with one of the following lines until the application starts successfully, Apply changes each time when the field content is replaced:<\/li>\r\n
- \r\n
\"C:\\Program Files\\TrueConf\\Client\\TrueConf.exe\" -r \"opengl\"<\/code><\/li>\r\n\"C:\\Program Files\\TrueConf\\Client\\TrueConf.exe\" -r \"angle\"<\/code><\/li>\r\n\"C:\\Program Files\\TrueConf\\Client\\TrueConf.exe\" -r \"soft\"<\/code><\/li>\r\n\"C:\\Program Files\\TrueConf\\Client\\TrueConf.exe\" --offhwenc<\/code><\/li>\r\n <\/ul>\r\n<\/ul>\r\n\r\nFor Linux:<\/p>\r\n
- \r\n
- Open your terminal (command line) and run the commands one by one until the app starts up successfully:<\/li>\r\n
- \r\n
\/opt\/trueconf\/bin\/TrueConf -r \"opengl\"<\/code><\/li>\r\n\/opt\/trueconf\/bin\/TrueConf -r \"angle\"<\/code><\/li>\r\n\/opt\/trueconf\/bin\/TrueConf -r -r \"soft\"<\/code><\/li>\r\n\/opt\/trueconf\/bin\/TrueConf --offhwenc<\/code><\/li>\r\n <\/ul>\r\n<\/ul>\r\nIf the application still does not open, you can try other rendering settings described in this article<\/a>.<\/p>\r\n\r\n
Method 4. Clearing local application data<\/h3>\r\n
Clearing the local application data may also help sometimes.<\/p>\r\n\r\n
Windows:<\/p>\r\n
- \r\n
- Go to the folder
C:\\Users\\Username\\AppData\\Local\\TrueConf<\/code><\/li>\r\n- Delete the Client<\/b> folder, then restart your TrueConf application (all application settings will be reset).<\/li>\r\n<\/ul>\r\n\r\n
Linux:<\/p>\r\n
- \r\n
- Open the
$HOME\/.config\/trueconf<\/code> directory.<\/li>\r\n- Delete the client<\/b> folder, then restart your Trueconf application (all application settings will be reset).<\/li>\r\n<\/ul>\r\n\r\n
What should I do if nothing helps?<\/h3>\r\n
If you have followed all the steps described above, but your TrueConf application still does not start, please contact our technical support<\/a>. To help us assist you quickly, please have the following information ready:<\/p>\r\n
- \r\n
- Operating system version.<\/li>\r\n
- Description of what you tried to do and the results that you received.<\/li>\r\n
- Log files, which can be found at:<\/li>\r\n
- \r\n
- Windows:<\/li>\r\n
- \r\n
C:\\Users\\Username\\AppData\\Local\\TrueConf\\Client\\logs<\/code><\/li>\r\nC:\\Users\\Username\\AppData\\Local\\TrueConf\\Client\\crashlogs<\/code><\/li>\r\n <\/ul>\r\n- Linux:<\/li>\r\n
- \r\n
$HOME\/.config\/trueconf\/client\/logs<\/code><\/li>\r\n$HOME\/.config\/trueconf\/client\/crashlogs<\/code><\/li>\r\n <\/ul>\r\n <\/ul>\r\n<\/ul>\r\nTo submit a ticket, fill out the form on the website<\/a> or write at the support email: support@trueconf.com<\/a>.<\/p>\r\n\r\n
Please add this subject line: \u201cProblem with starting the desktop application\u201d and attach all the information you have collected. This will help us understand the cause of the problem and find the best solution.<\/p>\r\n","protected":false},"excerpt":{"rendered":"TrueConf continuously works on improving the quality, stability, and performance of its solutions. However, sometimes users may face problems when running their TrueConf desktop applications for the first time or updating them. In particular, on some occasions, the application either does not start or crashes with an error. There can be various reasons for this […]","protected":false},"author":79,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[260],"tags":[231],"class_list":["post-41008","post","type-post","status-publish","format-standard","hentry","category-knowledge-base","tag-troubleshooting","no-wpautop"],"_links":{"self":[{"href":"https:\/\/trueconf.com/blog\/wp-json\/wp\/v2\/posts\/41008","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/trueconf.com/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/trueconf.com/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/trueconf.com/blog\/wp-json\/wp\/v2\/users\/79"}],"replies":[{"embeddable":true,"href":"https:\/\/trueconf.com/blog\/wp-json\/wp\/v2\/comments?post=41008"}],"version-history":[{"count":5,"href":"https:\/\/trueconf.com/blog\/wp-json\/wp\/v2\/posts\/41008\/revisions"}],"predecessor-version":[{"id":41990,"href":"https:\/\/trueconf.com/blog\/wp-json\/wp\/v2\/posts\/41008\/revisions\/41990"}],"wp:attachment":[{"href":"https:\/\/trueconf.com/blog\/wp-json\/wp\/v2\/media?parent=41008"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/trueconf.com/blog\/wp-json\/wp\/v2\/categories?post=41008"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/trueconf.com/blog\/wp-json\/wp\/v2\/tags?post=41008"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
- Windows:<\/li>\r\n
- Delete the client<\/b> folder, then restart your Trueconf application (all application settings will be reset).<\/li>\r\n<\/ul>\r\n\r\n
- Delete the Client<\/b> folder, then restart your TrueConf application (all application settings will be reset).<\/li>\r\n<\/ul>\r\n\r\n
- Open the Shortcut<\/b> tab and replace the contents in the Target<\/b> field consecutively with one of the following lines until the application starts successfully, Apply changes each time when the field content is replaced:<\/li>\r\n
- AMD<\/a><\/li>\r\n
- Go to the manufacturer’s website:<\/li>\r\n
- Linux<\/li>\r\n
- Press Win + R<\/b>, type dxdiag<\/b> \u2192 press Enter<\/b> \u2192 in the pop-up window, select the Display<\/b> tab \u2192 Device<\/b>.<\/li><\/ul>\r\n
- Windows<\/li>\r\n