{"id":14842,"date":"2020-05-12T09:42:52","date_gmt":"2020-05-12T06:42:52","guid":{"rendered":"https:\/\/trueconf.com\/blog\/?p=14842"},"modified":"2025-03-10T12:13:13","modified_gmt":"2025-03-10T09:13:13","slug":"how-to-deploy-a-video-contact-center-with-trueconf-server-api","status":"publish","type":"post","link":"https:\/\/trueconf.com/blog\/knowledge-base\/how-to-deploy-a-video-contact-center-with-trueconf-server-api","title":{"rendered":"How to deploy a video contact center with TrueConf Server API"},"content":{"rendered":"
You can get acquainted with the example of HTML website and the described algorithm on GitHub<\/a>.<\/div>\n

TrueConf doesn\u2019t only provide you with a comfortable and scalable video conferencing system<\/a>, but also enables you to expand its range with the help of TrueConf Server API<\/a>.<\/p>\n

This article covers the detailed algorithm of video contact center deployment based on TrueConf Server. The main idea is to connect a website guest<\/a> and an available operator in a private video conference<\/a>. This method uses WebRTC technology<\/a>.<\/p>\n

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Warning!<\/p>\n

The given algorithm and code example is not intended for use in an operational environment. Being deliberately simple, this example is tailored to be used without installing additional software so you can get easily acquainted with TrueConf Server API.<\/p>\n<\/div>\n

<\/p>\n

Both users of TrueConf Server<\/a> and TrueConf Server Free<\/a> can check the working capacity of the described scheme.<\/p>\n

As TrueConf Server Free allows only one simultaneous video conference, we do not recommend using it as a full-fledged platform for the video contact center deployment.<\/div>\n

Pre-configuring TrueConf Server<\/h2>\n
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  1. Create a separate group named Operators<\/b> in TrueConf Server control panel<\/a> and add users who will accept calls.<\/li>\n
  2. Configure the HTTPS connection<\/a> for using WebRTC widget and performing TrueConf Server API requests.<\/li>\n<\/ol>\n

    Requests to the TrueConf Server API are used to perform the actions described in the algorithm.<\/p>\n

    Step 1. Obtaining the list of operators<\/h2>\n

    Obtain the list of all users in the Operators<\/b> group. It is better to do this at each iteration of the algorithm, so you will not miss the moment of adding a new operator to the group.<\/p>\n

    Step 2. Selecting an available operator<\/h2>\n
      \n
    1. Create the list of online operators (objects ObjectUser<\/a> in the list<\/a> will have status = 1<\/code>).<\/li>\n
    2. Randomly choose one operator from the list. TrueConf ID<\/a> of the selected user must differ from the one you specified in step 5<\/a> in the previous iteration.<\/li>\n
    3. If there is no available operator, return to step 1<\/a> after a short period of time (for example, 10 seconds).<\/li>\n
    4. Repeat attempts to find an available operator the required number of times (e.g. 3 times) or within a specified period of time (e.g. 30 seconds).<\/li>\n<\/ol>\n

      Step 3. Creating a conference<\/h2>\n

      Create a new conference<\/a> with the following parameters:<\/p>\n