{"id":10173,"date":"2019-04-15T16:58:00","date_gmt":"2019-04-15T13:58:00","guid":{"rendered":"https:\/\/trueconf.com\/blog\/?p=10173"},"modified":"2024-08-01T16:49:32","modified_gmt":"2024-08-01T13:49:32","slug":"can-i-manage-my-user-account-via-website","status":"publish","type":"post","link":"https:\/\/trueconf.com/blog\/knowledge-base\/can-i-manage-my-user-account-via-website","title":{"rendered":"How to manage TrueConf Online user account"},"content":{"rendered":"<p style=\"text-align: justify;\">Each <a href=\"https:\/\/trueconf.com\/products\/online\/video-conferencing-service.html\" target=\"_blank\" rel=\"noopener\">TrueConf Online<\/a> user has access to the personal area on our website. Users can enter the personal area by clicking <strong>Registration \/ Personal \u00a0Area<\/strong> or from our client applications.<\/p>\n<p><span style=\"font-weight: 400;\">Use your <\/span><a href=\"https:\/\/trueconf.com\/blog\/wiki\/trueconf-id\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">TrueConf<\/span><\/a><span style=\"font-weight: 400;\"><a href=\"https:\/\/trueconf.com\/blog\/wiki\/trueconf-id\" target=\"_blank\" rel=\"noopener\"> ID<\/a> and password or social network account in order to authorize in your personal area.<\/span><\/p>\n<p><a href=\"https:\/\/trueconf.com\/blog\/wp-content\/uploads\/2014\/06\/regform.png\" data-rel=\"lightbox-gallery-EutASLHq\" data-rl_title=\"\" data-rl_caption=\"\" title=\"\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" class=\"aligncenter wp-image-12817 size-medium\" style=\"border: 1px solid #d1cccc;\" src=\"https:\/\/trueconf.com\/blog\/wp-content\/uploads\/2014\/06\/regform-440x470.png\" alt=\"\" width=\"440\" height=\"470\" loading=\"lazy\" title=\"\" srcset=\"https:\/\/trueconf.com/blog\/wp-content\/uploads\/2014\/06\/regform-440x470.png 440w, https:\/\/trueconf.com/blog\/wp-content\/uploads\/2014\/06\/regform-170x182.png 170w, https:\/\/trueconf.com/blog\/wp-content\/uploads\/2014\/06\/regform.png 449w\" sizes=\"auto, (max-width: 440px) 100vw, 440px\" \/><\/a><br \/>\n<!--more--><\/p>\n<p><span style=\"font-weight: 400;\">Personal area allows users to:<\/span><\/p>\n<ul>\n<li><span style=\"font-weight: 400;\">edit address book;<\/span><\/li>\n<li><span style=\"font-weight: 400;\">schedule video conferences (up to 120 participants in the <\/span><a href=\"https:\/\/trueconf.com\/blog\/knowledge-base\/how-to-organize-event-on-demand.html\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">online event<\/span><\/a><span style=\"font-weight: 400;\">). <\/span><\/li>\n<li><span style=\"font-weight: 400;\">browse call history and group conference statistics;<\/span><\/li>\n<li><span style=\"font-weight: 400;\">make payments and change plans (including <\/span><a href=\"https:\/\/trueconf.com\/blog\/knowledge-base\/how-to-create-corporate-group-in-trueconf-online.html\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">corporate groups<\/span><\/a><span style=\"font-weight: 400;\">);<\/span><\/li>\n<li><span style=\"font-weight: 400;\">submit tickets to technical support and track their status.<\/span><\/li>\n<\/ul>\n<h2 id=\"how-to-set-account\"><span style=\"font-weight: 400;\">How to set account in your personal area<\/span><\/h2>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">You can set up your account (display name, password, email) in <\/span><strong>My Profile<\/strong><span style=\"font-weight: 400;\"> section of your personal area.<\/span><\/p>\n<h3 id=\"display-name\">Display name<\/h3>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Choose <strong>Edit<\/strong><\/span><strong>\u00a0Profile<\/strong><span style=\"font-weight: 400;\"> option in this section. Enter your display name that will be visible to other users in their personal areas on our website, in TrueConf client applications and in email notifications about missed calls). After that press <\/span><strong>Save Changes<\/strong><span style=\"font-weight: 400;\">.<\/span><a href=\"https:\/\/trueconf.com\/blog\/wp-content\/uploads\/2018\/11\/edit_profile.png\" data-rel=\"lightbox-gallery-EutASLHq\" data-rl_title=\"\" data-rl_caption=\"\" title=\"\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" class=\"aligncenter wp-image-11527\" style=\"border: 1px solid #D1CCCC;\" src=\"https:\/\/trueconf.com\/blog\/wp-content\/uploads\/2018\/11\/edit_profile-265x470.png\" alt=\"\" width=\"400\" height=\"709\" loading=\"lazy\" title=\"\" srcset=\"https:\/\/trueconf.com/blog\/wp-content\/uploads\/2018\/11\/edit_profile-265x470.png 265w, https:\/\/trueconf.com/blog\/wp-content\/uploads\/2018\/11\/edit_profile-768x1361.png 768w, https:\/\/trueconf.com/blog\/wp-content\/uploads\/2018\/11\/edit_profile-578x1024.png 578w, https:\/\/trueconf.com/blog\/wp-content\/uploads\/2018\/11\/edit_profile-103x182.png 103w, https:\/\/trueconf.com/blog\/wp-content\/uploads\/2018\/11\/edit_profile.png 994w\" sizes=\"auto, (max-width: 400px) 100vw, 400px\" \/><\/a><\/p>\n<div class=\"marked_note marked_note--warning\">Other <span style=\"font-weight: 400;\">TrueConf Online users will find you by your TrueConf ID or display name on the website or in client applications if: 1) you have a verified account on the service; 2) you have not checked the box <b>I do not want to appear in the registered user TrueConf Directory<\/b><\/span><span style=\"font-weight: 400;\"> (<b>Privacy<\/b><\/span><b>\u00a0Settings<\/b><span style=\"font-weight: 400;\"> block) in your personal area.<\/span><\/div>\n<p><span style=\"font-weight: 400;\">Here you can also change your profile data.<\/span><\/p>\n<h3 id=\"password\">Password<\/h3>\n<p><span style=\"font-weight: 400;\">You can set your new password in the corresponding section:<\/span><\/p>\n<p><a href=\"https:\/\/trueconf.com\/blog\/wp-content\/uploads\/2018\/11\/password.png\" data-rel=\"lightbox-gallery-EutASLHq\" data-rl_title=\"\" data-rl_caption=\"\" title=\"\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" class=\"aligncenter wp-image-11528\" style=\"border: 1px solid #D1CCCC;\" src=\"https:\/\/trueconf.com\/blog\/wp-content\/uploads\/2018\/11\/password.png\" alt=\"\" width=\"500\" height=\"120\" loading=\"lazy\" title=\"\" srcset=\"https:\/\/trueconf.com/blog\/wp-content\/uploads\/2018\/11\/password.png 995w, https:\/\/trueconf.com/blog\/wp-content\/uploads\/2018\/11\/password-690x165.png 690w, https:\/\/trueconf.com/blog\/wp-content\/uploads\/2018\/11\/password-768x184.png 768w, https:\/\/trueconf.com/blog\/wp-content\/uploads\/2018\/11\/password-290x69.png 290w\" sizes=\"auto, (max-width: 500px) 100vw, 500px\" \/><\/a><\/p>\n<h3 id=\"email\">Email<\/h3>\n<p><span style=\"font-weight: 400;\">Select <\/span><strong>Change Email<\/strong><span style=\"font-weight: 400;\">. Enter the new address and press <strong>Update<\/strong><\/span><span style=\"font-weight: 400;\">. After that you will receive verification email to your new email address.<\/span><\/p>\n<p><a href=\"https:\/\/trueconf.com\/blog\/wp-content\/uploads\/2018\/11\/change_email.png\" data-rel=\"lightbox-gallery-EutASLHq\" data-rl_title=\"\" data-rl_caption=\"\" title=\"\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" class=\"aligncenter wp-image-11529\" style=\"border: 1px solid #D1CCCC;\" src=\"https:\/\/trueconf.com\/blog\/wp-content\/uploads\/2018\/11\/change_email.png\" alt=\"\" width=\"500\" height=\"280\" loading=\"lazy\" title=\"\" srcset=\"https:\/\/trueconf.com/blog\/wp-content\/uploads\/2018\/11\/change_email.png 990w, https:\/\/trueconf.com/blog\/wp-content\/uploads\/2018\/11\/change_email-690x386.png 690w, https:\/\/trueconf.com/blog\/wp-content\/uploads\/2018\/11\/change_email-768x430.png 768w, https:\/\/trueconf.com/blog\/wp-content\/uploads\/2018\/11\/change_email-290x162.png 290w\" sizes=\"auto, (max-width: 500px) 100vw, 500px\" \/><\/a><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Here you can also create a list of additional email addresses (up to 10). In order to add an address enter it to the corresponding field and press <\/span><b>Add <\/b><span style=\"font-weight: 400;\">(the address will be added after you complete verification). After that you can use it as your basic TrueConf Online email address.<\/span><\/p>\n<h2 id=\"how-to-choose-your-plan\"><span style=\"font-weight: 400;\">How to choose your plan<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Open your personal area and proceed to <strong>My Profile\u2192Manage Your Plan<\/strong><\/span><span style=\"font-weight: 400;\"> and press <strong>Upgrade Your<\/strong><\/span><strong>\u00a0Plan<\/strong><\/p>\n<p><a href=\"https:\/\/trueconf.com\/blog\/wp-content\/uploads\/2018\/11\/change_plan.png\" data-rel=\"lightbox-gallery-EutASLHq\" data-rl_title=\"\" data-rl_caption=\"\" title=\"\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" class=\"aligncenter wp-image-11530\" style=\"border: 1px solid #D1CCCC;\" src=\"https:\/\/trueconf.com\/blog\/wp-content\/uploads\/2018\/11\/change_plan.png\" alt=\"\" width=\"500\" height=\"374\" loading=\"lazy\" title=\"\" srcset=\"https:\/\/trueconf.com/blog\/wp-content\/uploads\/2018\/11\/change_plan.png 1089w, https:\/\/trueconf.com/blog\/wp-content\/uploads\/2018\/11\/change_plan-629x470.png 629w, https:\/\/trueconf.com/blog\/wp-content\/uploads\/2018\/11\/change_plan-768x574.png 768w, https:\/\/trueconf.com/blog\/wp-content\/uploads\/2018\/11\/change_plan-1024x765.png 1024w, https:\/\/trueconf.com/blog\/wp-content\/uploads\/2018\/11\/change_plan-243x182.png 243w\" sizes=\"auto, (max-width: 500px) 100vw, 500px\" \/><\/a><\/p>\n<p><span style=\"font-weight: 400;\">Choose a plan, enter its validity period and press <strong>Make a <\/strong><\/span><strong>Payment<\/strong><span style=\"font-weight: 400;\">.<\/span><\/p>\n<p><a href=\"https:\/\/trueconf.com\/blog\/wp-content\/uploads\/2018\/11\/choose_plan.png\" data-rel=\"lightbox-gallery-EutASLHq\" data-rl_title=\"\" data-rl_caption=\"\" title=\"\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" class=\"aligncenter wp-image-11531\" style=\"border: 1px solid #D1CCCC;\" src=\"https:\/\/trueconf.com\/blog\/wp-content\/uploads\/2018\/11\/choose_plan.png\" alt=\"\" width=\"500\" height=\"459\" loading=\"lazy\" title=\"\" srcset=\"https:\/\/trueconf.com/blog\/wp-content\/uploads\/2018\/11\/choose_plan.png 1093w, https:\/\/trueconf.com/blog\/wp-content\/uploads\/2018\/11\/choose_plan-512x470.png 512w, https:\/\/trueconf.com/blog\/wp-content\/uploads\/2018\/11\/choose_plan-768x705.png 768w, https:\/\/trueconf.com/blog\/wp-content\/uploads\/2018\/11\/choose_plan-1024x941.png 1024w, https:\/\/trueconf.com/blog\/wp-content\/uploads\/2018\/11\/choose_plan-198x182.png 198w\" sizes=\"auto, (max-width: 500px) 100vw, 500px\" \/><\/a><\/p>\n<div class=\"marked_note marked_note--warning\">If you were invited to join a corporate group on and gave you a special code press <b>Do you have corporate group code?<\/b><span style=\"font-weight: 400;\"> link in the corporate plan block. You can find detailed manual on how to use this code in our corporate <\/span><span style=\"font-weight: 400;\">group article. If you already are a member of the group, please leave the group to change your plan. <\/span><\/div>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">The invoice has been created. <\/span><span style=\"font-weight: 400;\">Check it before you proceed to the payment. If required you can cancel it.<\/span><\/p>\n<p><a href=\"https:\/\/trueconf.com\/blog\/wp-content\/uploads\/2018\/11\/invoice.png\" data-rel=\"lightbox-gallery-EutASLHq\" data-rl_title=\"\" data-rl_caption=\"\" title=\"\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" class=\"aligncenter wp-image-11532\" style=\"border: 1px solid #D1CCCC;\" src=\"https:\/\/trueconf.com\/blog\/wp-content\/uploads\/2018\/11\/invoice-1024x532.png\" alt=\"\" width=\"500\" height=\"260\" loading=\"lazy\" title=\"\" srcset=\"https:\/\/trueconf.com/blog\/wp-content\/uploads\/2018\/11\/invoice-1024x532.png 1024w, https:\/\/trueconf.com/blog\/wp-content\/uploads\/2018\/11\/invoice-690x358.png 690w, https:\/\/trueconf.com/blog\/wp-content\/uploads\/2018\/11\/invoice-768x399.png 768w, https:\/\/trueconf.com/blog\/wp-content\/uploads\/2018\/11\/invoice-290x151.png 290w, https:\/\/trueconf.com/blog\/wp-content\/uploads\/2018\/11\/invoice.png 1090w\" sizes=\"auto, (max-width: 500px) 100vw, 500px\" \/><\/a><\/p>\n<p><span style=\"font-weight: 400;\">After the payment the plan will become active.<\/span><\/p>\n<h2>Deleting your account<\/h2>\n<p>You can delete your account in the <strong>Edit profile \u2192 Privacy Settings<\/strong> option.<\/p>\n<p><a href=\"https:\/\/trueconf.com\/blog\/wp-content\/uploads\/2019\/04\/2020-02-04_101640.png\" data-rel=\"lightbox-gallery-EutASLHq\" data-rl_title=\"\" data-rl_caption=\"\" title=\"\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" class=\"aligncenter size-full wp-image-13892\" src=\"https:\/\/trueconf.com\/blog\/wp-content\/uploads\/2019\/04\/2020-02-04_101640.png\" alt=\"delete_account\" width=\"727\" height=\"316\" loading=\"lazy\" title=\"\" srcset=\"https:\/\/trueconf.com/blog\/wp-content\/uploads\/2019\/04\/2020-02-04_101640.png 727w, https:\/\/trueconf.com/blog\/wp-content\/uploads\/2019\/04\/2020-02-04_101640-690x300.png 690w, https:\/\/trueconf.com/blog\/wp-content\/uploads\/2019\/04\/2020-02-04_101640-290x126.png 290w\" sizes=\"auto, (max-width: 727px) 100vw, 727px\" \/><\/a><\/p>\n<p>Click <strong>Delete your account<\/strong> and in the confirmation window, click <strong>Delete.<\/strong><\/p>\n<p>Your account and all data will be deleted.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Each TrueConf Online user has access to the personal area on our website. Users can enter the personal area by clicking Registration \/ Personal \u00a0Area or from our client applications. Use your TrueConf ID and password or social network account in order to authorize in your personal area.<\/p>\n","protected":false},"author":45,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[260],"tags":[188],"class_list":["post-10173","post","type-post","status-publish","format-standard","hentry","category-knowledge-base","tag-trueconf-solutions","wpautop"],"_links":{"self":[{"href":"https:\/\/trueconf.com/blog\/wp-json\/wp\/v2\/posts\/10173","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/trueconf.com/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/trueconf.com/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/trueconf.com/blog\/wp-json\/wp\/v2\/users\/45"}],"replies":[{"embeddable":true,"href":"https:\/\/trueconf.com/blog\/wp-json\/wp\/v2\/comments?post=10173"}],"version-history":[{"count":21,"href":"https:\/\/trueconf.com/blog\/wp-json\/wp\/v2\/posts\/10173\/revisions"}],"predecessor-version":[{"id":15471,"href":"https:\/\/trueconf.com/blog\/wp-json\/wp\/v2\/posts\/10173\/revisions\/15471"}],"wp:attachment":[{"href":"https:\/\/trueconf.com/blog\/wp-json\/wp\/v2\/media?parent=10173"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/trueconf.com/blog\/wp-json\/wp\/v2\/categories?post=10173"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/trueconf.com/blog\/wp-json\/wp\/v2\/tags?post=10173"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}