Despite the ease of using, TrueConf Server has a lot of various features and peculiarities which require certain skills to deal with. No worries, TrueConf technical support is on the lookout! Our technical experts provide constant support to TrueConf users and help resolve your problems.
We would like to introduce you to the basic principles of TrueConf technical support and tell more about our technical support packages. We hope this article will help you choose the right package for your special needs.
TrueConf provides three main technical support packages: Basic, Extended and Full.
Basic support package is free-to-use and is available for all TrueConf Server users. Submit your ticket to our technical experts and get a respond within 3 working days. During your first month of using TrueConf Server you can also contact TrueConf hotline to get quicker response. In addition, TrueConf Server detailed guides are always available on our website and blog.
Extended technical support package features faster response to any of your requests. With extended support package, it takes one working day to resolve your ticket. This package also provides you with unlimited access to TrueConf hotline. In addition, extended package owners enjoy professional recommendations on network ports opening and TrueConf’s API tools. The package price starts at 595$.
With full technical support package you gain full-scale technical assistance. Enjoy all extended package features and have your problems solved as soon as possible! Full technical support owner gets a personal technical assistant who will give recommendations within one working day. We will also help you resolve interoperability issues and integrate TrueConf Server with third-party solutions when connecting over H. 323, SIP, BFCP, WebRTC, RTSP and LDAP.
With full support package you get customized MSI installer for TrueConf for Windows client application. If you have a lot of employees, this feature will make the work of system administrator easier.
In addition, the package also features remote trainings on TrueConf Server administration, which will facilitate TrueConf Server deployment in any organization. The package price starts at 995$.
Our technical support team is available for phone calls from 11:00 AM to 8.00 PM (GMT) at +1 (347) 878-3263.
If you have any questions or would like to share your feedback about TrueConf solutions, submit your ticket in the Support section on our website. We will respond as soon as possible.
