Full policy

A cookie is a small file of letters and numbers that is stored in a temporary location on your computer to allow our website to distinguish you from other users of the website.

Please note that cookies can't harm your computer. We don't store personally identifiable information in the cookies.

We use first party cookies to allow us to understand what areas of the site are of interest to you so we can better serve and provide you with tailored information from the site. We use first party cookies to collect data such as information about your web browser and operating system, the frequency of your visits, what you do on the site and, if you arrived at the site from another website, the URL of that website. Our third party web analytics provider then collects and analyses the data we obtain from our cookies to tell us how you use the site.

TrueConf may also use first party cookies when you register for some parts of the site such as our personal area. In this case, a cookie will store useful information, including your unique user and session ID, which enables the site to remember you when you return to visit and browse your personal area. Only we can read the information we gather from the cookies we place on your system.

We also, through third party vendors, use remarketing techniques on the site. When you visit the site, remarketing allows our third party vendors to show you adverts for our products that you browsed for on the site when you visit other websites on the Internet. To do this our third party vendors use cookies that they place on the site (third party cookies) to identify the products and topics on the site that you have browsed for. They then use the information obtained from these cookies to serve you with adverts relevant to these products and topics when you visit other websites on the Internet. Information about your use of the site which is used for remarketing is deleted after 90 days. For more detailed information, the table below describes the specific types of cookies served through the Websites and the purposes they perform:

Your Rights to Control Cookies

You can set your browser to notify you when you receive a cookie, giving you the chance to decide whether to accept it. You can also set or amend your web browser controls to accept or refuse cookies. Please refer to your browser instructions or help screen for information about how to do this. You may also delete cookies whenever you wish. However, this will mean that any information you have entered onto the site will be lost. For example, the site will not recognize you on your next visit and you will have to re-enter any personal details you had previously inputted.

Please note that if you choose not to accept cookies you may not have access to certain features that make your experience of the site more efficient and some of the features on the site may not function properly.

Other Technologies We May Use

We will collect your IP address when you visit the site. From this we may be able to identify the approximate geographic location of the computer from which you are visiting the site and the domain that it is using to access the Internet. If you are visiting the site from a company location, we will use this information to identify the company from which you are visiting and to pre-populate the web-forms that you use on the site with information about your company and the country from which you are visiting the site.

Notification of Changes

TrueConf will occasionally update the Terms of Use to reflect the company and customer feedback.

Full policy

 

Access and use of this world wide web site (“TRUECONF.COM") is subject to these terms and conditions. Please read these terms carefully as use of this site constitutes acceptance of these terms and conditions.

TRUECONF.COM is a service of TrueConf LLC.

Use of Material

The information, artwork, text, video, audio, or pictures (collectively, "Materials") contained on the TRUECONF.COM web site are protected by copyright laws. You may only access and use the Materials for personal or educational purposes. You may not modify or use the Materials for any other purpose without TrueConf’s express written consent. Except as provided below, you may not reproduce, republish, post, transmit or distribute any Materials on the TRUECONF.COM Web site. You may print Materials on the TRUECONF.COM Web site for personal or educational purposes only, and you must include any copyright notice originally included with the Materials in all copies. The Materials included on the TRUECONF.COM Web site are subject to change without notice.

No Warranties

THIS WEBSITE AND THE MATERIALS ARE PROVIDED WITH ALL FAULTS ON AN "AS IS" AND "AS AVAILABLE" BASIS. TRUECONF, ITS LICENSORS AND OTHER SUPPLIERS DISCLAIM ALL WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES THAT THE WEBSITE AND MATERIALS ARE FREE OF DEFECTS, VIRUS FREE, AND ABLE TO OPERATE ON AN UNINTERRUPTED BASIS, THAT THEY WILL MEET YOUR REQUIREMENTS, OR THAT ERRORS WILL BE CORRECTED, AND THE IMPLIED WARRANTIES THAT THE WEBSITE AND MATERIALS ARE MERCHANTABLE, OF SATISFACTORY QUALITY, ACCURATE, FIT FOR A PARTICULAR PURPOSE OR NEED, OR NON-INFRINGING, UNLESS SUCH IMPLIED WARRANTIES ARE LEGALLY INCAPABLE OF EXCLUSION. NO ADVICE OR INFORMATION GIVEN BY TRUECONF, ITS AFFILIATES OR THEIR RESPECTIVE EMPLOYEES OR AUTHORIZED AGENTS SHALL CREATE A WARRANTY OR EXPAND THE SCOPE OF ANY WARRANTY THAT CANNOT BE DISCLAIMED UNDER APPLICABLE LAW. YOUR USE OF TRUECONF.COM WEBSITE IS SOLELY AT YOUR OWN RISK.

SOME STATES OR OTHER JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU. YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM STATE TO STATE AND JURISDICTION TO JURISDICTION.

Your use of the website and Materials is at YOUR OWN RISK and TrueConf is under no obligation to provide you with any support, error corrections, updates, upgrades, bug fixes and/or enhancements of the website and Materials.

TrueConf has the right at any time to change, modify, add to or discontinue or retire any aspect or feature of the TRUECONF.COM website, including, but not limited to, the content or the availability of the website on any particular device or communications service. TRUECONF has no obligation to provide you with notice of any such changes.

Limitation of Liability

UNDER NO CIRCUMSTANCES SHALL TRUECONF, ITS PARENT, AFFILIATES, DIRECTORS, EMPLOYEES, DISTRIBUTORS, SUPPLIERS, AGENTS OR RESELLERS (COLLECTIVELY, THE "TRUECONF GROUP") BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES THAT RESULT FROM THE USE OF, MISUSE OF, INABILITY TO USE, OR RELIANCE UPON THIS WEBSITE OR THE MATERIALS, INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF USE, DATA, BUSINESS OPPORTUNITIES, OR PROFITS. THIS LIMITATION APPLIES WHETHER THE ALLEGED LIABILITY IS BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR ANY OTHER BASIS, EVEN IF THE TRUECONF GROUP HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. SUCH LIMITATION SHALL APPLY NOTWITHSTANDING ANY FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY AND TO THE FULLEST EXTENT PERMITTED BY LAW.

SOME STATES OR OTHER JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS AND EXCLUSIONS MAY NOT APPLY TO YOU. THE TRUECONF GROUP'S LIABILITY IN SUCH JURISDICTIONS SHALL BE LIMITED TO THE EXTENT PERMITTED BY LAW.

ADDITIONALLY, UNDER NO CIRCUMSTANCES SHALL THE TRUECONF GROUP BE HELD RESPONSIBLE OR LIABLE, DIRECTLY OR INDIRECTLY, FOR ANY LOSS OR DAMAGE CAUSED OR ALLEGED TO HAVE BEEN CAUSED TO YOU IN CONNECTION WITH THE USE OF OR RELIANCE ON ANY CONTENT OR THROUGH ANY EXTERNAL SITES LINKED FROM THIS WEBSITE.

Without limiting the foregoing, under no circumstances shall the TrueConf be held liable for any delay or failure in performance resulting directly or indirectly from acts of nature, forces, or causes beyond its reasonable control, including, without limitation, Internet failures, computer equipment failures, telecommunication equipment failures, other equipment failures, electrical power failures, strikes, labor disputes, riots, insurrections, civil disturbances, shortages of labor or materials, fires, floods, storms, explosions, acts of God, war, governmental actions, orders of domestic or foreign courts or tribunals, non-performance of third parties, or loss of or fluctuations in heat, light, or air conditioning.

Indemnification

Upon a request by TrueConf, you agree to defend, indemnify, and hold harmless the TrueConf from all liabilities, claims, and expenses, including attorney's fees, that arise from your use or misuse of the TRUECONF.COM website. TrueConf reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will cooperate with TrueConf in asserting any available defenses.

Use of Your Personal Information

WHAT INFORMATION DO WE COLLECT?

Information you provide to us. When you sign up for and use our services or communicate with us in any way, you are deliberately giving us information that we collect. That information may include your full name, email address, address, your company, phone number, etc. By giving us this information, you consent to this information being collected, used and processed as described in the Terms of Use.

Information we collect automatically. When you browse our website, we may collect information about your visit to our website, your usage of the Services, and your web browsing. That information may include your IP address, your operating system, your browser, language, device, and other information. We may collect this information as a part of log files as well as through the use of cookies or other tracking technologies. Our use of cookies is described below.

Cookies and tracking. We use cookies to allow us to understand what areas of the site are of interest to you so we can better serve and provide you with tailored information from the site.

The type of information cookies collect can include: your device’s IP address, browser and device type you are using, how long you stay on the website, which pages you visit, and unique strings which helps us identify and continue your browser session. To learn more about how to control your cookie settings and how we use cookies and tracking technologies on our websites, please refer to our Cookie Policy.

 

HOW DO WE USE THE INFORMATION WE COLLECT?

Providing requested services. Your email address is used to provide you with the requested services (send verification email or accredited certificates, activation tutorials, security updates, etc). The information given in these emails is crucial for the use of the services you signed up for. Such emails do not contain any marketing or promotional information and are solely used to deliver the product or service to the end user or customer. You may not be able to use some of our products and services if you decline collection of your email address.

Sales activities. We use your name, phone number and email address to communicate with you about TrueConf’s products and services, provide pre-sale and deployment assistance, and process orders if requested.

Marketing activities. We may use your email address to deliver a newsletter about new services, events we participate in your country or city, case studies, special offers, terms of use updates, and other company-related information which we believe is important. To start receiving a newsletter you have to manually and explicitly opt-in by clicking a confirmation link in a welcome email, which we send when you submit your contact information. You can unsubscribe from our newsletter at any moment by clicking the unsubscribe link in every newsletter we send to you or by contacting us directly at info@trueacademy.com.

Customer support. Your name, email address and phone number is also used to provide technical support for the services provided and call you when the service issues require our immediate attention.

Web data analytics. TrueConf collects statistical and analytical data in connection with the operation and performance of our websites, services, marketing and sales activities. The information we collect is used to evaluate the performance of our websites and services, as well as to better understand the needs of our customers and users.

WHO DO WE SHARE IT WITH?

TrueConf may share your information as follows:

• TrueConf’s subsidiaries in accordance with our business purposes.

• Service Providers. We may share your information with our third-party service providers, who help us provide and support our products and services, e.g. email marketing services, tracking services, etc. These third-party service providers enter into a contract that requires them to use your personal information only for the provision of services to us and in a manner that is consistent with this policy.

• We will disclose information when we believe such action is necessary or desirable to respond to legal process or government demands or requests, to protect lives or property rights, to maintain the security of our products or services, or to help defend ourselves against any claims or allegations.

HOW DO WE PROTECT YOUR INFORMATION?

We always execute the following rules in order to safeguard and protect the personal information you provide:

• Encrypt all data transferred between your web browser and our web server. We utilize TLS.

• Require authentication before signing in into your personal area on our websites.

• Store all personal data in encrypted form.

However, the Internet is not a 100% secure environment and despite our safeguards we cannot guarantee the full security of your information. While using Internet-connected services, you are responsible for maintaining the secrecy of your unique accounts and personal data and for controlling access to communications services.

WHERE IS INFORMATION WE COLLECT STORED?

Electronic information collected by TRUECONF.COM is kept on the servers that are owned and operated by TrueConf LLC. These servers are located in Germany. We do not transfer your personal information outside the European Economic Area ("EEA").

HOW LONG DO WE KEEP YOUR INFORMATION?

To store personal data about you we need your consent to store it. For personal data related to your specific use of our products and services our stated policy is to retain that data for 2 years. We may also store your name, phone and email address for a longer period of time if we need to maintain effective business relations with you.

ACCESS AND CONTROL OF PERSONAL DATA

You have the right to access the information we have about you at any time. As well as to request us to delete, modify, or export the personal data we store about you.

• Transactional emails containing your certificate may not have an unsubscribe link by default, since it will not be possible to keep providing you with our services. Please contact us directly at info@trueacademy.com if you want to opt-out from such emails.

• TrueConf newsletters contain an unsubscribe link, so that you always can use this link to opt-out from our newsletter.

• We strive to keep your information accurate, current, and complete. For accessing, modifying, exporting or deleting your personal information please submit your request via email to info@trueacademy.com. We normally respond to requests within 5 business days.

• You can always manage, enable or disable cookies in your browser. To delete your cookies, please refer to your browser documentation.

If you experience a violation of the regulations, you may submit a written request to the Data Protection Directive’s postal address: 2A Jordanowska Street Warsaw, 04-204 Poland.