Video Conferencing Software » Support » Knowledge Base (FAQ) » TrueConf Server

TrueConf Server

  1. What equipment is better to use in the conference room?
  2. What ports should I open?
  3. I’m inside the corporate network behind the firewall. Does TrueConf work in these conditions?
  4. Several participants of a group video conference have their own firewall installed. Will TrueConf work in such conditions?
  5. What are the requirements to the network channels for the client application and the server?
  6. How much does client software cost?
  7. What types of video conferences are available from TrueConf?
  8. What are the major differences between TrueConf video conferencing system and Tandberg, Polycom, Sony, etc.?
  9. Can I use H323 or SIP terminals in TrueConf video conferences?
  10. Can I connect the traditional MCU and TrueConf server?
  11. How to get TrueConf Server trial version?
  12. What ports does the TrueConf system use?
  13. What are the minimal requirements to the client computer? And to the server?
  14. How many subscribers can use one TrueConf server simultaneously?
  15. Is it difficult to tune a TrueConf Server?
  16. Why should I install my own video server if I can simply use your service?
  17. What do you mean by the number of on-line users?
  18. How many people can take part in a conference at the same time?
  19. How can I start a group video conference on the VCS server?
  20. What are the TrueConf Server Trial Version Limitations?
  21. Can I use the Active Directory service to manage the account on the TrueConf Server?
  22. Does TrueConf support the transmission of high definition (HD) video?
  23. Can I use TrueConf for holding conferences between a conference room and a usual PC?
  24. Can a user with the H.323/SIP equipment (Polycom, Tandberg, etc.) join a TrueConf video conference?
  25. What are the requirements for using HD in the conference?
  26. What is the difference between the TrueConf Online service and TrueConf server?
  27. Where and how can I get TrueConf Client application?
  28. Why is my HD not turning on?
  29. How to activate TrueConf Server without an Internet connection?
  30. What does the TrueConf Server Delivery Set Include?
  31. Which equipment supports SIP?

What equipment is better to use in the conference room?

You can connect any professional or manned camera through a video capture card to a computer which is used as a terminal. You can display the picture through a projector or on wide screen. We recommend connecting the conference room sound system to the terminal through an audio mixer with hardware echo cancellation.

What ports should I open?

To work with TrueConf Server video conferencing server you need to open only one TCP port on the server, and that is 4310.

To work with TrueConf Client applications you also need to open only one outgoing port which can be reappointed by the administrator with a help of TrueConf Server Manager application. It’s 4307 port by default.

I’m inside the corporate network behind the firewall. Does TrueConf work in these conditions?

Yes, it does. You only need to fulfill the conditions of the opened ports, described in the answer to the question 'Which ports should I open?'

Several participants of a group video conference have their own firewall installed. Will TrueConf work in such conditions?

Yes, it does. For that please make sure all the users have the 4307 outgoing port open.

What are the requirements to the network channels for the client application and the server?

  • For a usual video call HD on the client application 128 kbps will suffice. For trouble-free work we recommend using from 380 to 512 kbps channel in both directions.
  • Recommended transmission capacity for the server channel depends on the quantity of simultaneous group video conferences and the number of participants. To hold one 6-on-6 conference recommended outgoing connection speed should be no less than 3 Mbps, and incoming speed not less than 768 kbps.

How much does client software cost?

It’s free to use. Client software is part of the system and doesn’t have to be licensed separately.

What types of video conferences are available from TrueConf?

TrueConf offers 4 types of video conferences:

  • point-to-point video conference or 1-on-1 video call HD
  • Multipoint Video Conference (or Symmetric Group Conference) with up to 16 participants all of whom are able to see and hear each other
  • 4-on-96 virtual meeting in which up to 4 participants can broadcast their video and audio simultaneously to the rest of the group and the broadcaster’s role can be handed over to any other user according to the established rules;
  • asymmetric group video conference or video lecture allows to connect up to 16 participants so that all of them are able to see and hear only the speaker, while the speaker in his turn can see and hear all the participants of the video conference.

What are the major differences between TrueConf video conferencing system and Tandberg, Polycom, Sony, etc.?

  • The main difference is that unlike the traditional video conferencing systems TrueConf is tailored to work in unstable network conditions, i.e. using the ordinary Internet connection. The traditional systems in their turn require expensive channels with a guaranteed transmission capacity.
  • TrueConf systems do not require any specific equipment; the usual computers can be used as servers and terminals;
  • TrueConf offers convenient collaboration tools;
  • TrueConf solutions are significantly cheaper.

Can I use H323 or SIP terminals in TrueConf video conferences?

Yes, with the help of additional TrueConf Gateway software.

Can I connect the traditional MCU and TrueConf server?

Yes, you can. On this issue please contact our specialists.

How to get TrueConf Server trial version?

To get the trial version of the server you need to fill in the corresponding application form and have Internet connection through TCP 4310 port between your test server and our licensing server. Test time of the trial version is limited to 15 minutes. Please follow this link

What ports does the TrueConf system use?

For incoming connections from client applications a default TCP 4307 port is used. You can reset it to any other that suits you better in the TrueConf Server configurator settings. Upon registration of the purchased or trial server a TCP 4310 is also used, for outgoing connection to check up the trial key.

What are the minimal requirements to the client computer? And to the server?

Please follow this link to read more about the system requirements.

How many subscribers can use one TrueConf server simultaneously?

TrueConf Server is able to support up to one thousand on-line users at at time. The exact number is defined by the number of the acquired licenses.

Is it difficult to tune a TrueConf Server?

That is really easy. Usually it takes from 5 to 15 minutes to do that. In the Administrator’s guide, which gets installed together with the server you can find a special section named 'How to get started?'

Why should I install my own video server if I can simply use your service?

  • If you need some extended functions, integration with the company’s distributed or secured networks, with resources like LDAP, full control over your conferences and users, then your choice is the TrueConf Server video conferencing server.
  • If you do not want to set up and host your own video conferencing server or your requirements are not so demanding – that TrueConf Online Service is exactly what you need.

What do you mean by the number of on-line users?

It means the number of users who are connected to the server at the moment. It doesn’t matter whether they are holding video conferences with each other or not.

How many people can take part in a conference at the same time?

  1. In a symmetric video conference (multipoint) – up to 16 participants;
  2. In an asymmetric video conference (video lecture) – up to 16 participants/students;
  3. In a role based video conference (virtual meeting) – up to 120 participants (using UDP Multicast technology – up to 250);

How can I start a group video conference on the VCS server?

That is easy. It can be done both by using the server manager application and on the client application. For more information please refer to the documentation and our how to guides.

What are the TrueConf Server Trial Version Limitations?

  • The validity period is 14 days from the moment you fill in this application form. Can be extended upon your request;
  • Number of online users of this version is 9.
  • Your test server should have a permanent direct Internet connection (NAT is supported, Proxy is not) through the 4310 port to be able to get the license information. The only information that is sent from your account during trial period is start-up registration of the server and anonymous usage statistics are. When the video server is purchased this type of connection is not necessary.
  • The user database is already filled in with the standard fixed names and passwords.
  • Duration of every conference is limited to 15 minutes. The number of simultaneous conferences is 4.
  • The modes available for testing:

Can I use the Active Directory service to manage the account on the TrueConf Server?

TrueConf Server video conferencing server supports the incorporating user catalogues LDAP protocol, and thus allows to right away integrate the Active Directory user database of your company into the system of TrueConf Server accounts. You can read more about this mechanism in the Functionality section.

Does TrueConf support the transmission of high definition (HD) video?

Yes. The TrueConf Server supports the transmission of high quality (HQ) video, and high definition (HD) (720p).

Can I use TrueConf for holding conferences between a conference room and a usual PC?

Yes, you can but it requires the usage of additional hardware and a projector. After implementing the scheme given below you can hold conferences between a conference room and a usual PC.

  • XENYX 502 mixer
  • Inbuilt room equipment
  • Radio microphone NOVE X...
  • Preamplifier (receiver)
  • Audio splitter.

Can a user with the H.323/SIP equipment (Polycom, Tandberg, etc.) join a TrueConf video conference?

Yes, he can. Such interconnection for transmission of sound and video is attained with a help of TrueConf H.323/SIP Gateway software.

It’s a software system which gets installed on a usual PC, and allows you to use the devices which work according to the H.323/SIP protocol, as video conferencing terminals in the network organized on the basis of the TrueConf Server systems, and also makes it possible to hold personal and group video conferences between the user of H.323/SIP terminal and TrueConf Server users. At the same time video connection is provided inside as well as outside the LAN, e.g. via Internet or VPN.

What are the requirements for using HD in the conference?

The requirements for utilizing HD in the conference are as follows:
Your conference partner shall provide:
  • availability of a quad-core processor, Class Core Quad, i5, i7;
  • availability of a cam supporting HD 720p resolution for the image acquisition;
  • for the moment when the software starts and in the course of the conference there are no other programs running that load the processor for more than 25-50%;
  • availability of the outgoing communication channel at 1Mbit/s minimum;
You shall provide:
  • availability of the incoming communication channel at 1Mbit/s minimum;
  • availability of a dual core processor at 1.5 – 2 GHz, or of a single-core processor at 2.5 – 3 GHz.

What is the difference between the TrueConf Online service and TrueConf server?

  • The server gets installed in your company network and is it you who control it, sign up users, give access to the service. You can install the server in a network isolated from Internet. TrueConf servers can operate through VPN and Firewalled networks.
  • For the service our servers are used. Therefore its capabilities yield to those of the TrueConf dedicated servers, but at the same time are ideal for private usage and small businesses.

Where and how can I get TrueConf Client application?

    TrueConf Client application is supplied together with TrueConf Server. It is created in the TrueConf Server Configuration manager after the registration so that it automatically connects to your video server. To get TrueConf Client software you have to:
  • Open TrueConf Server Configuration manager;
  • Go to the “Application” tab and click on “Make Installer” button;
  • In the opened folder you’ll find a TrueConf Client client app installer.

Why is my HD not turning on?

The best video conferencing mode is set automatically, depending on the conference participants needs for the level of HD quality.

How to activate TrueConf Server without an Internet connection?

To perform this operation, please contact your manager or our sales department by phone1-347-TRUECNF (1-347-878-3263) or e-mail sales@trueconf.com

What does the TrueConf Server Delivery Set Include?

The TrueConf Server delivery set includes:

  • Server software (for video conferencing switching, users management, and system administration):
    • may be installed on any on-premises or virtual server running on Windows Server;
    • a single installation package for all the features and the built-in help will make it possible for a network administrator to deploy and configure the system in the shortest time possible.
  • Client software:
    • is to be installed on the computers of end users of the system;
    • the client application installation packages are delivered as a part of the server software and is already configured to connect to the server for rapid deployment of video conferencing system on the users' working places;
    • intuitive, user-friendly interface.
  • Software documentation:
    • server side – goes with Server distro;
    • client side – goes with Client Application distro.

Which equipment supports SIP?

    Cisco:
  • Cisco 7960
  • Cisco CallManager System Version 7.1.5.20000-6
  • Cisco 7985G
    LifeSize:
  • LifeSize Bridge
  • LifeSize Icon
  • LifeSize Express
  • LifeSize Team
  • LifeSize Room
  • LifeSize Unity 50
    Polycom:
  • RMX 1500
  • RMX 2000
  • RMX 4000
  • RealPresence Group 300
  • RealPresence Group 500
  • RealPresence Group 700
  • HDX 6000 Series
  • HDX 7000 Series
  • HDX 8000 Series
  • HDX 9000 Series
    Tandberg:
  • Tandberg 880 MXP
  • Tandberg edge 95 MXP
  • Tandberg C20
  • Tandberg Profile
    Asterisk:
  • Asterisk PBX 1.8.10.1
    Sony:
  • Sony PCS-G70

Do not have an account?

Sign up right now. It will take only 2 minutes!

Or sign in using social account: